The first night room (207) was inadequate and unfit for purpose, but on raising the matter next morning we were dealt with very fairly, courteously and efficiently by the duty manager (Michelle) who gave us a choice of two much better rooms. After that we really enjoyed our stay.

see above re room 207. The storage space was inadequate even for one person, let alone two. The window to the bed area was dirty and the view was ugly. The room was cramped and the fitted furniture had no drawer space.it really isn’t fit to be let as a double room. The subsequent room we had was totally different;spacious, well fitted and a pleasure to be in, but if I had to rate the hotel on the basis of the first room I should give it 1 out of 10, or C minus!

Spacious clean and comfortable room. Nicely decorated. Comfortable bed with nice pillows and bedding. Very nice efficient staff. Really great, freshly cooked breakfast. Great location.

The bathroom. An elevated bath and low ceiling meant the shower head is attached to the wall quite low. I’m 5’8” (174cm) and had to lean over to get my head under the water. There’s no way anyone taller than me would be able to stand properly in the shower. And a huge gap under the shower door mean huge pools of water on the floor. This just is not good enough for the room rate that is charged. The outside of the building looks terrible and need maintenance.

So much about this hotel is done so well. Suite was lovely, and the bed was really comfortable. Breakfast was lovely, and the bar and restraunts are gorgeous rooms. Only 2 things was we found it awkward if you wanted a bath as, the supplied shampoo and wash stuff was fixed to wall at a height where we had to keep standing up just to use it when having a bath. Needs more convenient positioning. Lastly was just a shame that the balcony area outside out room clearly was in need of repair and so not usable and couldn't see sign this was underway. Hopefully they will be repairing this soon so maybe if we re- visit in summer months maybe it will be usable to enjoy a drink in the sun. Overall though a positive experience and would love to return again if we are needing a place to stay in worthing.

This was a solo trip, the hotel is elegant, lots of character from I think mid to late 1800’s, this is right up my street! I had a single room, more than adequate, comfy bed, high ceiling which I love. There was various sachets of tea, hot chocolate, coffee, ample really, biscuits. The bathroom was a shower with a small step, nice toiletries to wash hands, hand moisturiser and also shower gel and shampoo. Breakfast, nice breakfast area, the breakfast was lovely, there is continental to choose from and two toasters which is handy to do your own toast. I had a cooked breakfast too! Excellent choice, the mushrooms were delicious, more choices of a hot breakfast to choose from. Fruit juice is brought to you in a carafe, so is the tea and coffee. Would definitely stay again. Friendly reception staff and also the young man in the breakfast room.

Very minor the kettle in the room had a shortish lead and was difficult to plug in, the plug sockets are near the skirting boards.

The staff were all very friendly and helpful, and willing to help from start to finish. Dinner was very nice and a good price. Breakfast is also good with cereals, pastries, fresh fruit, toast and a good choice of cooked breakfasts. I like that you are served tea/coffee and juice instead of going backwards and forwards to get it. In all, a very nice hotel.

Couldn't open the room window. It wouldn't stay up so had to lodge a coat hanger in the frame to keep it up. Music in restaurant too loud and boom boom! Not in keeping with the ambience of building.

We loved the location we stayed in the executive suite it was so big and super comfy bed . Bathroom was stunning loved the decor, but what stood out to us was the exceptional customer service from the moment we arrived nothing was too much trouble. A shout out to Sharon who greeted us with a friendly smile she was very friendly and professional a real credit to your establishment there was also another lady sorry I didn’t ask your name petite with fab glasses also very professional and friendly .and a real plus for your hotel Reception desk staff also . Breakfast was very tasty . We would recommend a stay here you will not be disappointed. Everything is spit on . We will be back .

Really can’t think of anything that we didn’t like .

The location was excellent, directly on the beach. The breakfast was very good indeed. The hotel has many nice rooms but - since I was only by myself - I had a very small room - which was clean but not really comfortable. So, I would suggest that single visitors should request a more comfortable and larger room. The staff was very nice, friendly and helpful but the room could have been better and provide a better view to the ocean.

I do understand that a hotel must have different qualities of room, but my room was really too small in comparison to the bill. I also did not understand that booking com took money from my credit card without passing it to the hotel.I am used for bookings to pay directly to the hotel when leaving.Something fishy, I think. Next time I will make my bookings directly at the hotel and not with booking.com since I did not like this procedure.

very friendly and welcoming person at reception. She was there the last time I stayed and it's nice to have a familiar face. She is also empowered and flexible. There was a small problem with my room and she was able to quickly move me to another. Breakfast is always really good here.

serve breakfast in the front facing room. Visitors should know that the rates are very reasonable, but that means that the least expensive rooms are very small. That's OK with me as the overall hotel experience makes up for it.

Perfectly located overlooking the seafront and just a short stroll from the town centre. The spacious room was tastefully decorated and spotlessly clean. The bathroom was gleaming, recently refurbished and equipped with high end fittings and a plentiful supplies of good quality toiletries. There was a good choice of hot and continental breakfast which was freshly cooked and table served by polite and friendly staff. Reception staff were all very professional and welcoming.

Apparently no disabled access to the property meant our wheelchair bound relative couldn’t visit during our stay.

The staff were, without exception, lovely. The real overarching strength of the hotel. The restaurant was very good. One can tell that real care has gone into procuring ingredients for both the dinner menu and breakfast. The bar staff were both knowledgeable with wine suggestions and could deliver an exceptional 'Old Fashioned'; what's not to like?

I really don't have anything negative to add. If being picky, my fairly small, single room looked out onto a blank wall, but I'd booked a cheap, single room, so it isn't really a valid criticism.