out door swimming pool, excellent breakfast, excellent reception with cookies and wine / champagne

hammam was out of order, sauna temperature was too low for me, small jacuzzi and indoor swimming pool, no mini bar in the apartment

Breakfast is really impressive, a very wide range of dishes. The city bus comes every 30 min to transfer to telegondola.

First impression was ruined during check in, by waiting for 2 hours until they cleaned up the room. During this time even nobody recommends any coffee or tea. For clarification: we arrive at the hotel at 15:30. Check in time is after 16:00. At 17:50 we received a key. At 18:15 we proceed to our room, cause it is located in a different building. SPA is located in a different building. The room was located on the ground floor. The room is very big, but not a cosiness.

I had a wonderful stay! The indoor and outdoor pools were fantastic, the breakfast had a great variety, and the reception staff were friendly and welcoming. The area is peaceful with amazing views, and the room service food delivery was a lovely touch. (They usually have live music in the weekend evenings, quite loud and definitely not for everyone).

Our apartment in D building was very hot, which made it uncomfortable at times. The pool staff were not very helpful, and we had some issues with the drinks. Additionally, the sauna was not as hot as it should be, only reaching 75°C, with no option to increase the temperature. Also, some tissues and toothpicks in the apartment's kitcken would be nice. We used the gym as well, although it's very old, rusty and extremely hot (same temperature as in the pool area, although they are separated, so you could have an AC in the gym room.

Clean, very nice location, spaceous rooms.

Not so nice personnel, the pool is in a separate building from the accomodation, we used the robes from our room at the pool so they were damp therefore we kindly asked at the reception to receive clean dry ones and it was told to us that we have to stay with these ones till the next day when the cleaning lady comes to our room and this isn’t such a big problem but when you pay 100E / night of accomodation you have some expectations.

Great location, friendly staff, great breakfast area with live music(absolutely love the idea and the performer was fabulous)underground parking, elevator. Very spacious apartment with 2 bathrooms, one of the bathrooms is as big as a bedroom, spacious dining area, living room and balcony with a beautiful view. It is family friendly and safe. Very quiet location, no other properties around except for these apartment buildings (which are owned by private owners). It feels completely different from the other local houses to rent!

If you arrived too late for breakfast (buffet) the food was gone or bad, especially on weekends. During the week it was great. Some parking spots belong to the private owners or other apartments to rent (parking spaces are marked), so if you go during the weekend you might struggle finding a spot or calling front desk to assist (they were very helpful!) Outdoor pool area is small and during the weekend it was packed.

Very nice breakfast; one of the best I've had while travelling. Nice design of the facilities, the room, the pool was fine. It was nice that the putside pool was also working in winter and you get a bit of a view. The pool staff were very professional, always wiping the floors and cleaning up after people. The restaurant also looked great, they had an artist play the cello at breakfast and a singer give a live representation at dinner.

Well, there were some dirty spots in the room. The corners of the bathroom were dirty, there was a weird big spot on the shower wall that wasn't cleaned. The shower was kinda' rusty, the toilet seat was old and the paint was peeling off. The bed sheets were nice clean, but the bed in itself was dusty. It wad a bit weird, because everything seemed good quality, but just poorly maintained.

We just had a fantastic stay. The highlight for me was definitely the rooftop pool (which has warm water)! We booked a standard room, but got upgraded to a full-on apartment! It was incredibly spacious and clean, perfect for unwinding after the trip. The whole place had a really cozy feel, and the staff were all super friendly and helpful throughout our stay. If you're looking for a mountain escape with stunning views and amazing service, this place is a hidden gem!

The spa was a bit smaller than it seems on the pictures, but it wasn't crowded, so it was ok.

The nature where the hotel located is one of a kind. The room, towels, bed sheets are so clean with wonderful smell, the breakfast has a large tastey variety, staff are youth and helpful, spa is nice and the outdoor hot water pool was great specially that it's open till 11 pm One more thing the occupancy was low as its not the season there and the reception upgraded our appartment to a largely spacious one with an amazing forest view

Nothing

the pool was nice the breakfast was nice and the view

the appartment was literly dirty the water stream in one of the bathroms was just few drops of water and in the other very week one , the spa is realy far from the room the residence is very far from the turisitc facilities of poiana , in genral the vibe wasn't a good one we won't come back and we won't recoend it

It is the best location in the area for a chill weekend where you can charge your bateries if needed, enjoy a great meal at their restaurant or take short trips to the major attractions. They make sure you have everything you need during your stay and attend to your special requests in record time. We had many reasons to celebrate that weekend and we could not find a more perfect place for us. Became regulars because of the amazing view, attention to detail from the members of the staff and outstanding Spa facilities. Till next time! 🥂🍾❤