We came on a very busy weekend, there was a Concert, Game and something else was going on, and you were booked to capacity, people were waiting on the lobby for their room, but the young lady at the front desk was working hard to get everyone into their rooms and she made us feel comfortable while we were waiting z I can't remember her name but she was the one with tattoos on her arms, that young lady needs a raise, between her and the supervisor that was on shift they kept in contact as the staff cleaned the room, they released to the next person waiting my hats off to them, because it was an overwhelming situation and they got through it. Job well done. I will definitely be staying again.

Short staff on cleaning crew and the Queen pullout sofa only came with one pillow, one flat sheet, and a light throw blanket "not enough cover"

I recently stayed at the Hampton Inn Birmingham-Colonnade while on a business trip, and it was a pleasant experience. The hotel was comfortable and well-maintained, making it a great place to relax after a long day. A special shoutout to Brian at the front desk, who was outstanding in ensuring all my needs were met. His exceptional service truly made my stay enjoyable. I highly recommend this hotel for business travelers looking for a reliable and friendly place to stay.

Waited at front desk for 5minutes to check in! Attendant came from down the hall had no clue i was there even after i tried to call and heard phone ring myself. Maybe need to put a bell at desk or even a door alert alarm.

checked out before breakfast. checkout was a little time consuming but otherwise good. check-in was very good. clerk was friendly and helpful

incident charges up front was unexpected. what incident or incidents?

spacious room, clean, good breakfast, special place for dogs outside. convenient drive-in and -out to the highway. new amenities, nice neighborhood, surroundings. Thank you!

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Very convenient location, breakfast was hot and good, staff was customer-service oriented.

The bed slumped in the middle. Should be replaced.

Breakfast was delicious and staff was very attentive! The hotel was very clean and staff was very courteous! It was one of the nicer Hampton Inn.

Convenient location and clean.

Overall was a good stay. Fire alarm went off and all the next day the elevators were off.

Clean, staff polite, location

It was hard to get clean towels. Breakfast didn’t include chocolate milk or bottled water.

Easy check in. Comfortable room. Did not stay for breakfast, so can't comment on that.

Some areas needed a bit of an update.