Excellent.

I don't like the parking issue. When filtering booking.com I put free parking. When leaving I was asked to pay for parking my car. I don't like such situations and the offer should clearly state that there is a paid parking. The second situation is the resort fee. This is a tax that must be paid but nowhere in the hotel's offer is it stated that the resort tax will be added to the room price. To be clear - I am not criticizing the tax but there is a lack of information on this in the hotel's offer. I like fair play and this is not entirely fair play. Especially since it is an excellent hotel and should not have critical comments

Location is absolutely fantastic. 50 m from the castle's gate on the main street with all the boutiques, bars and restaurants. Well maintained hotel, very friendly service (big thanks to the young man at the reception on 30.04). A bit dated furniture - if you really trying to find something to complain. Place is clean (ironically - I'll get to that in the section below). Limited underground parking, we were fortunate to squeeze in. But if you don't - there is plenty of places around to park your carriage. You can communicate in english, dont' know about other languages. Hotel is located walking distance from Eger pools/slides/thermal baths. Naturally this was #1 for our kids. No need to drive - 5 min walk and you're there. Breakfast. Limited choice but if you ask me - it's enough. Squeezed orange juice, coffee, fresh bread, scrambled eggs, cold cuts - they do the trick for me. Friendly attitude of the man responsible for breakfast - priceless. He helped our kids with juicer several times, and every time he did it with a smile. Restaurant. Wow. But just one wow will not do the justice in this case. Absolutely fantastic, with immaculate service. Big thanx to the big bold guy, tatar steak lover such as myself. We ended up booking dinner twice during our stay (yes, you need to book in advance, no surprise here). Endless variety of wine for wine lovers. I guess Michelin emblem three years in the row is well deserved. Last but not least - you will not break your budget there.

Yeah, here's a little hiccup. Housekeeping is non-existent. During our three nights stay they showed up only to replace towels and (fortunately) drop the toilet paper. Beds untouched, empty cans and bottles not removed. On top of that - under the sink, half empty bottles. In the bath, open used mini soap from previous guests -thanx a lot, nice touch upon arrival.

I really enjoyed my stay here. I had a single room. It's small but enough for my needs, e.g. room to open my case, an arm chair and a desk. The room is nice and very clean. I like it that they have standards for their cleaning. It is perfect that it's located right next to the castle and a Michelin star restaurant, and I could find other restaurants around. It's within walking distance to other attractions and the train station as well. The breakfast included at the high rated restaurant was very nice.

Nothing too dramatic, but the reception staff could have informed the guests that they have to turn on the corridor light themselves at night. I was groping in the dark and then had to go back downstairs to find out.

Lovely location! The staff is very professional and the rooms are clean with plenty of space to store your stuff in the front room. The breakfast was great, we visited Macok for dinner too. Appreciated the very clean shower cabin and the shower gel provided. There is a mini fridge to purchase from or to store your own things that need refrigerating.

They did not turn on the heating while preparing our room. When we entered the room it was so cold (it was winter), it took hours to properly heat up to a comfortable degree. The unit has 3 radiators but they were all completely turned down, greatly reducing comfort at first. Our room opened straight to the outside, not an inside corridor so we heard the other guests laughing and chatting around midnight in the courtyard.

I liked almost everything about this place. Perfect location. 20 meters away from the entrance to the castle, very close to the restaurants and main square. Nice room, small but enough for one or two nights. Clean. OK breakfast. Small undergroung garage at the hotel.

I checked out and went to visit the castle, wanted to use bathroom before heading out from the city, but between 10 and 12 there is no bathroom available. (there is one that you can use located in the restaurant, but it is closed between 10 and 12)

Very friendly and helpful staff at reception. The hotel offers discounted tickets to the thermal baths which was nice. My room was super cute and cozy. Breakfast was excellent and was actually the best breakfast I had on my entire trip. Location was perfect right at the base of the castle and in the old town.

A plug in in the bathroom would have been nice for the hair dryer or perhaps a mirror somewhere in the room for when using the hair dryer. An offer to help with getting bags up to the room would be nice.

The location was perfect. The breakfast choices were very good.

A great place to stay but we did have a few issues. It was an extra hot few days and the A/C could not quite keep up. We learned to cool the room down with the morning air and then close down the curtains. In room #4 the WiFi signal was not very strong but there was service. On our first day they the self-service coffee machine at breakfast stopped working but they gladly made our coffees on their super-machine in the kitchen. The next day the machine was replaced with an alternate the also had problems. We could only make espresso and then we could add what we wished. None of these issues were a big problem or would keep us from returning.

Very good location. Hotel prepared cot for baby on our request. Good breakfast. In general, I would return while I will be passing by.

They have parking, however, as I know its very limited underground, which mean that max high is around 2.1m. We were not able to use it as I had a box on the roof. However, during weekends, public parking is free from Saturday 1pm till Sunday midnight

The location is excellent, just near the entrance of the Fortress one of the most known historical sights in Eger. The breakfast was very good, tasty, fresly squezed orange juice fresh omlet, extra good bread, etc. The staff was very kind and supportive.

The room was very small, by morning it bacame warm. There was A/C but I didn't want to use so I "suffered" a bit.

Perfect location in Eger, one of the best restaurants in the area. Spacious apartment, comfortable bed, flexible and nice staff. Really beautiful surroundings. I would come back any time, despite some minor issues. One of us left a shirt in the apartment - they called us to let us know, a big positive.

Front desk had an issue with how Booking is processing the payment, and for a few days, it felt like they are unwilling to solve the issue, which was absolutely not my (the guest's) responsibility, but it was about how Booking.com changed processing of payment between the hotel and them. The hotel threatened with cancellation, it took a few days of discussion with its reservation desk till they understood that I cannot do much on my side, I had to escalate the issue to their manager to reach a solution. Bedroom in the apartment has a partially glass door which cannot be easily covered - if you want to sleep late, that can be an issue. Only one key was provided for an apartment where up to 6 people can stay - upon request, we could not get more.