Wonderful location next to the Cave Bath in Demjén, close to the salt hills of Egerszalók and the historic city of Eger famous for its medieval castle. Great variety of food selection during buffet dinner and breakfast and the unique option to enjoy late night spa even until 2.00 am every day during all seasons.

Room temperature was constantly set to 26 degrees Celsius even during the night without the option to reset the thermostat.

Despite being fully booked it was an exceptionally quiet and relaxing hotel. The buffet breakfast and dinners offered plenty of choice and the restaurant nicely arranged

The room was not cleaned daily. May have been because we were in the room when the cleaners were on the floor, but it is unusual for a 4* hotel. The wifi was very weak signal.

Comfortable room and nice location. LED lights is so cool!

The lady who attended us at the reception was really unfriendly and didn’t help us at all. She didn’t explain us how to move through the different facilities and even when we asked her fir a second time some details she gave us wrong information, without apologizing later. Really, this kind os service makes the whole hotel seem worse than it is, it’s a pity! The rest was good.

Location, service and cleanliness, access to thermal baths (included) and cave bath (not included) close by.

Slightly disappointed in the hotels buffet dinner service in the sense that they deliberately did not make plain water available to patrons at the buffet dinner, so that if a guest wanted to drink anything they would have to order from the waiter for an extra charge. Kind of sneaky! Other than that the food was excellent.

The room, the food and the outside pools

It was dark in the room woth the lights on. We had to pay extra for going into the cave wellness. The receptionist lady on the first day on the 24th of july wasnt helpful and friendly at all. No smile what so ever!

The hotel is good, the thermal pools are very good, and there are water slides for children.

No drinks are served at the buffet dinner. You have to buy them separately. For this price, water could have been included in the buffet.

It was relatively new. Bath is close and very good, it was clean and the dinner, breakfast are fine.

Paper thin wall, we could hear what neighbours were talking, even when they switch on and off their lamps. We felt we are with someone else in room. Nobody speaks english.

Breakfast and dinner was rich and tasty, pleasant decor in the common spaces and the room, the garden for the ground floor room was a nice surprise, pleasant waiters and good service at the restaurant, outdoor pools were fine.

Poor English knowledge of the receptionist. No vacuuming or bathroom cleaning for 5 days.

Beautiful location, open-air spa with late night opening hours, cave bath, great variety of food, family friendly hotel and amazing hotel interior.

When booking more than one room, staff couldn’t sort out to be located at the same floor with family members, TV controller wasn’t working, bathroom water temperature controller was malfunctioning.

At dinner, the food was varied and very tasty. The service was quick and polite. One of the biggest surprises/experiences, however, was in the wellness area during the sauna baths. The sauna master did very professional infusions ("aufguss"). It was very entertaining and a great experience for the whole family. I have had the pleasure to visit several saunas abroad (Netherlands, Germany, Italy) and I have also enjoyed the program of the team preparing for the World Sauna Masters Championships in Hungary (V8 Wellnes, Szentendre), but the sauna infusions by Nándor Tóth were equally professional. Both his knowledge of the essential oils being infused and their combination during the infusion and his air handling (towel) technique were outstanding. The infusions alone made us consider returning to the hotel during the winter months. Also very enjoyable were the night spas in the outdoor pools.

The receptionist was very unpolite and uninformative when we arrived. I asked for an underground garage spot since I have seen on the internet that it is available, but She said it is not. Luckily the next day his colleague corrected this misinformation.