The moment we arrived at the hotel from the door man up to the Reception counter staff, the attention & services extended to us were excellent. We felt so welcome. And we need to give our special thanks to your wonderful staff Sanjaya from the breakfast area.

On our first day of breakfast, the order of our omelette was overlooked. And second day of having our breakfast, we waited more than half an hour for our coffee. It was totally overlooked. Other guests who came in later, have theirs earlier than us. And on the third day, we had to wait for our table for breakfast as it was crowded.

WoW WoW WoW What an absolutely fabulous EXCEPTIONAL experience staying at Mandarin. I’m a Big FAN of MOJKT. Everything was EXCEPTIONAL Billy from front desk showed us the property and the views from the room are spectacularly “Monumental”. They have thought of everything and provide exceptional personalised service. Randy at the fitness center is professional and eager to help. Spa and massages are awesome. Concierge Aditya and team are knowledgeable. Breakfast is exceptional ably led by Bayu. Room decorated by Salvina, Tami and Ochi is exceptional. The list goes on and on…

That I could not fault it :)

The location was central, next to 3 malls and easy transportation options. Staff were wonderful, very accommodating and helpful. Could not expect anything more from the staff, as they were brilliant. Thank you for making our stay memorable, with your help and flexibility.

Breakfast mainly catered for the Asian guests. There were very little choices for non-Asian options. Only one type of cheese was available on the menu. The egg station was there and they would prepare any type of eggs you wish, but overall, we were not satisfied with the breakfast. Bed was too soft.

I had the pleasure of staying at the Mandarin Oriental Jakarta with my family and it was an absolutely fantastic experience. From the moment we arrived, we were warmly welcomed and made to feel like truly valued guests. I want to especially mention Ika at Reception and Oki at Concierge—both of whom went above and beyond to ensure our stay was perfect. Ika’s professionalism, warmth, and attention to detail made the check-in process seamless and enjoyable. She took the time to personalise our experience, and every request was handled with a genuine smile. Oki at the Concierge desk was also outstanding and he provided impeccable service with a gracious and friendly demeanour. As well as these 2 exceptional individuals, the entire staff at Mandarin Oriental Jakarta epitomised five-star hospitality. All our interactions were filled with warmth and professionalism, and it is totally clear why this hotel has such a stellar reputation. I highly recommend Mandarin Oriental Jakarta and I would certainly return here if I ever had the opportunity to stay in this city again

We were staying at the MO in a City View Tower Suite which meant we were facing the main central monument and roundabout outside the hotel which is the best view to have. The Suite itself was very large and luxuriously furnished as one would expect at the MO. The rooms were spotless, cleaned twice a day including turn down service. Breakfast in the hotel is an occasion with a huge selection of buffet and made to order dishes - I was there for 5 nights and ate different each morning. I highly recommend checking out the restaurants and bar in the hotel. We tried each of them and all deliver wonderful food. The Pool area is very relaxing after a hard day in the city however I would also praise the location of this hotel because you have incredible transport, shopping and food options right outside the hotel in the various Malls and establishments across the roads.

No negative comments or aspects to note.

First of all, arriving at the premises with proper security checks ensures you feel safe right away. The staff’s welcome when you enter the hotel is very friendly and smooth. The check-in process is quick and seamless; in my case, Miss Dilla did a wonderful job, and one of her colleagues even offered me a welcome drink while I waited. Since I arrived much earlier than expected, they kindly brought me to the lounge and offered complimentary coffee and water while I waited for my room to be ready. I must say, this has been one of the best welcoming experiences I’ve ever had. Most importantly, the rooms are exactly as shown on booking.com—spacious, clean, and beautifully designed with great interior decor. Mandarin Oriental has also chosen a very strategic location for the hotel, making it convenient for guests. It’s close to major malls, a police station, and many other essential places, which greatly enhances the overall experience. A special thanks to the staff at the Lyon restaurant and Cinnamon. I can't remember all the names, but my gratitude extends to the entire team and to the general manager of the hotel, Mr. Andrew Abram! Additionally, the hotel’s gym and spa are fantastic, offering a well-equipped fitness area and a serene spa experience. Whether you're working out or relaxing, both facilities are top-notch and truly enhance the overall stay.

There is nothing bad to say.

Everything! From the staff at reception ( Ochi) to Yula and Niki at the restaurant, everyone was awesome. Ochi made sure we were taken care of very well until our room was ready. Customer care and service are just exceptional, and you can see that the staff are happy doing what they do, and they are trained well. We are a fan and will visit again for sure.

There was nothing to not like. We just had a little issue in our room with one of the ceiling lights, and we had to sleep with it on the whole night. The reception staff did offer to come and have a look but it was really late at night and we didn't want to be disturbed. But other than that we had a great stay.

The staff are very very sweet, caring and considerate. They made me feel at home. They have show their caring beyond my expectation from any hotel staff in other places I stayed before. Thank you Kelly, Oki, Neha, Rama, Ryan, Dewi, Ika- you are the best. Thank you to the very kind and caring manager of the breakfast in the hotel. Oki escort us to walk to the mall during his break time when we were too scared to cross the streets. I was very touched.

The toilet seat is a bit high and cold (not sure it was on purpose to cool down for the hot weather).

Very nice location and perfect service. they helped with everything 24/7 and you could chat them cia whatsapp. Staff is very attentive and anticipated our needs. Couldnt wish for a better staff

The hotel is right next to the main street, in the room with monument view, you can hear lots of the car noise all night. The windows are pretty thin so sound get through easy. They provided earplugs but didnt help much either

I had an incredible time during my stay! Yola, Manri, Dilla, Muhammed, and the rest of the team were absolutely amazing. They went above and beyond to ensure I had a comfortable and enjoyable experience. The service was top-notch, and the hospitality made me feel right at home. The location was perfect, and the atmosphere was just what I needed. I'll definitely be coming back for another stay soon. Highly recommended!

Everything was amazing. So there is nothing bad to say about the property! Keep up the good work!