Had a rough start because I booked the wrong type of room accidentally in a rush and was told there were no other rooms available. The next day I was able to get another room from the very nice day manager with everything needed and more quiet. The breakfast is good with many options, B and G, omelet or scrambles, two kinds of sausage, oatmeal, pancake machine, quality yogurt and more. There is half and half at breakfast and a fresh ground coffee machine. Bedding is good with no crunchy, squeaky, sweaty plastic mattress cover. Had an issue with the TV thinking it was in headphone mode, so no volume, but the smart desk lady knew to reset tv by unplugging it and saved me from HGTV withdrawals.

Avoid room 115, the accessible room has no shower curtain and the ice machine is in constant use from 0600 on in the morning. The price of the room was steep, busy weekend. There is only half and half for breakfast, none in small containers for the room. Wawa next door has water and half and half. Bring your own k cups if you don't care for Green Mountain. The towels however, had so much fabric softener as to be unabsorbant. Scratchy would be vastly better. Also, if you are thinking to use the nice washer/dryer, well, you had better invest heavily in quarters: $4 for washer!! and $3.50 for the dryer!! I understand inflation, but this is off the hook usurious!!

Great location, friendly staff, clean, comfortable bed, decent breakfast. And I really appreciated the blackout blind. Would stay here again.

Just a few minor things... The location of the hand soap and lotion...too far away from the sink. Having a few extra hooks and/or shelves in the bathroom and shower would be great. Would also be nice to have dimmers or warmer lights in the room. Thought the price was high, but I feel all hotel rooms are expensive. :) It just seems like a waste because you're really only there to sleep and shower.

This hotel was very clean and modern feeling. Beds extremely comfortable with good pillows! Shower a bit slick so use caution. Good breakfast. Our greeter was very cordial and made an excellent recommendation for a nearby dinner spot. Hotel is just a few minutes from Longwood and Winterthur.

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I chose this hotel because of its proximity to West Chester University. Microwave in the room is convenient. Free breakfast had selection of hot items as well as yogurts & fresh fruits. Dove products in bathrooms were nice The full size bottles were actually full! (So many hotels don't bother filling them up!) 2nd floor rooms have a nice sitting/computer area. I could get away from the kids and enjoy my coffee in peace. Staff was very nice: front desk clerk, housekeeper and the gentleman who kept the breakfast area filled and clean. He was very professional even when someone was very upset about breakfast items not being there. (It was almost 10am and breakfast ends at 10) I would definitely stay at this hotel again!

Gym was out of order. I just wanted to jump on the elliptical. But sign said it was being renovated so I understand. Hope they make it bigger. Only a treadmill and elliptical in a tiny room.

I have IGG holiday inn express several times now. I now always look for this kind of hotel in the area I am in first. Booking web site very easy always works. Price is reasonable and the rooms have big tv, frig, microwave clean comfortable and nice size just a very reliable efficient way to travel

No dislikes no concerns

The hotel was fine. We were in some serious traffic that made us 2 hours late to arrive. I called the hotel to let them know and they were very accommodating.

I am a platinum member and I always book on my IHG app. The trip was last minute so I needed to book for that evening. The site looked different and it seemed to be frozen. I could not search for a hotel nor could I book. So I had to go directly on line. The price that I was quoted on line was not what I was charged. It was only a few dollars difference, but I couldn't understand why they wouldn't be the same. I showed the person at the desk my platinum card but it was not acknowledged and I wasn't offered bonus points. That is not usual and I was a bit disappointed.

Close to Longwood Gardens. Which was my primary reason for travel . The hotel was in a central location to restaurants shopping and tourist attractions . Breakfast was offered. There was also a small convenience kiosk !!!

NA

Perfect location to Longwood Gardens and King of Prussia mall. Loved the pancake station for breakfast.

Wish there were different choices for breakfast. Bacon and eggs would have been great.

The hotel was clean and the staff was amazing. Just mentioned to Anthia that the ac unit in my room needed to be checked as it rattled. She moved me to another room immediately. Housekeeping was very good and came daily. Breakfast was good but the pancake machine was not working. The elevator broke so I had to climb the stairs, but stuff happens not sure if the hotel can be blamed. Anthia was very nice and professional. She is an asset to the establishment.

Fix the pancake machine. I mean seriously it's what you are known for. I kept getting Facebook ads about how great the pancakes are the entire stay. I am returning in June, so get on it

we were originally staying for one night but we loved this hotel so much we decided to stay another night and then we extended it for another night, everything was wonderful, great location, great amenities, everyone is very nice.

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