The first room we were allocated was still being cleaned as the bin was on the bed and there were bits on the floor. When I raised this with reception, they gave us a new room. In here the TV was lying on the floor and I had to move it onto the table and connect it all up. Apart from this, the room was perfect. Shower & toilet worked fine as did all fittings. Hotel was nice & quiet and the staff were really helpful. Access to the town & beach is right on the doorstep.

They seem to have an issue with the cleaning staff as I heard another customer mention that their room hadn't been cleaned.

Really nice and friendly - everyone was lovely and it’s a nice convenient location on the seafront

It’s showing signs of being dated, some of the floors are very uneven, the carpets are patchy from damage over the years. The bedroom was very warm when we arrived and we couldn’t turn the heating off ourselves - but they helped us to do it. The windows looked over an industrial courtyard which meant being woken very early by the bin men twice in our week stay, and pigeons being very loud right outside our window too. Our room didn’t have a bath, and the shower was nice but a little cramped. Plus the toilet roll we were given was absolutely useless, the rolls didn’t last long and we had to keep asking for more. Really felt the penny pinching there!

It was cozy and vintage in the room we stayed in we slept like logs was warm and pretty clean there is free parking out front but locals use it as place to park so mid day have fun trying to park 😁 overall it was good and peaceful relaxing was nice to get back to basics I just expected it to be better

The curtains in the room where barely hanging on wobbly AF there was a booger on the wall paint was peeling in places very old and kinda rundown bathroom roof was peeling off no smart TV TV was tiny only 24" I get that we got a cheap small room but there's no reason to not make it nice and up to date we paid more here than last place and last place was very modern

The hotel's pre order dinner menu is brilliant, it's so nice to go into the dining room at a set time with other hotel guests, and see how other people's holidays are. I talked to a few people. That felt very traditional. The room was superb for a single that I booked very last minute. The staff were brilliant too. And the tiles in the lift are gorgeous.

Nothing. The whole two day stay was a dream!

I was pleasantly surprised by the room after reading some not so great reviews. I found the hotel and room to be perfect. The room was clean, shower powerful and working well. Beds comfy. We asked for a walk in shower and were given this very last minute so thank you. I have no idea why people left this hotel poor reviews, it exceeded our expectations and was very reasonably priced considering we booked last minute at peak time. Highly recommend and would stay again. Thank you.

The only negative thing is my mum struggled a bit with the stairs into the hotel, when I called up before booking they con firmed there were no stairs, however she managed so all was OK, just writing as I didn't feel it suitable for disabled users that many who come to Yarmouth are. For our needs it was perfect though!

This is my second stay at The Carlton, and it confirms the good points of my previous visit, and I will gladly stay there again. On both occasions the rooms have been large, toasty warm, with constant hot water for washing and showers, and both beds were incredibly comfortable. The rooms were also clean and tidy too. These are four areas that can spoil a stay in a hotel if not achieved, but both my rooms have ticked these boxes well. The location is also very good for the beach, and the town, but also in a quiet location too. Special note for the excellent breakfast too. Well worth the money, and after sampling it last time I booked it for every day on this stay.

Not really a dislike, but the owners have made a lot of effort to improve the appearance of the communal areas, and they are now looking nice. The rooms however are starting to look 'tired' and do need some renovations. But they are clean, and have all the positives mentioned above, so for me it makes up for it, and although some improvements are needed, I can live with the rooms as they are as a solo traveller. Many more positives than negatives, and I will book to stay again.

Museli with walnuts at breakfast

Refilling of tea cups a bit of a drag. Option of tea pots or mugs would help. Some touch re-decorating is needed; impressions of grubbiness in a few places. The mahogany door surround in lift deserves to be refurbished (by someone who knows what they are doing): use of cabinet scraper, sanding, re-staining & 3 coats of Rustins 'plastic-coating' varnish - half a day. Low input of resources could transform impressions.

The room was updated from last time so was very fresh and newish, we liked that. The staff were very welcoming and accommodating.

All of the communal areas need updating ie; the bar, wasn’t busy or very inviting so we didn’t use it. Whole of communal areas need updating and decorating, the carpets are not nice, smells horrible. The outside of the building is not very nice at all and the bin area was filthy, rubbish everywhere outside and smelt horrible. The shower in the room door was broken and kept catching my foot getting out of the shower because it was an old fashioned shower tray.

I was more than happy with my stay at the Carlton. The value for money was amazing. The facilities in the room were exceptional and I felt that everything had been thought through so we needed minimal assistance whilst there. The room looked modern but still held the buildings charm. It felt clean and comfortable and we would more than happily rebook to stay there again if the price maintains.

Unfortunately there is only on street parking available which is luckily free but could be a problem when the area is busy.

Staff were very friendly and helpful, the breakfast was good except the eggs but other than that all very nice and plenty of it. Location also was ideal ,it is on the sea front but far enough away from the noise end . Was able to park outside the hotel which really helped . This was our first time and has we visit the area a lot due to family living close we will now be booking this hotel for every trip

The only things I did not like and that is because I am fussy .all the eggs were slimy even the scrambled would have been nice to have a couple cooked sun side up. Also only plain yogurt some fruit ones would have been nice. Shame the restaurant is not open in the evening. But like I said this is just because I am a bit fussy .has not put me of staying again