Very clean, good noise insulation, the hotel building looks very beautiful from the outside! The city itself is a marvel! From this place it is convenient to travel to other cities. Spa was very good, we took also massages:)

Inside the hotel, the interiors are simple, there is no lounge area where you can sit down with a computer during the day. The cozy bar doesn't open until 7pm. The restaurant is very good service, the food is delicious, but the restaurant is only one with a limited menu, three zone, two of which are very beautiful, but it is difficult to get there. Either they are full or those rooms are closed. You are always seated at the same table throughout your stay..... There are no people at the front desk they have to always wait for you to be noticed from the back office… The bathroom only has shower gel, no cream or hair products, which with a spa is very strange.. i can’t say was feel very comfortable… Not very comfortable for this high price ... breakfast was not included in the price!

Loved the location. The town is very charming. The room was excellent. It was beautifully decorated, the view was nice, everything was cleaned and well maintained. The restaurant, although expensive, was equally amazing and the food was great. The staff was very friendly and their English was very good. Overall a great stay.

The limited opening hours of the spa meant that we were rushing to the hotel so we would still be able to enjoy it. As mentioned the restaurant was a bit expensive and we didn't see a dish that seemed like a "safe choice". Something simple that almost everyone would still eat even if they're picky eaters.

-fabulous setting, nested not far from Strasbourg and -high way, in the heart of Alsace. -chalet feel -comfy rooms and balcony -amazing breakfast!! absolutely a winner!! -dining rooms seem to have been conceived exactly for safe distancing ! -spa area is nice -f&b service is top notch -no credit card guarantee required for extras: this is super super nice actually!

-wasps/bees (many!) at the swimmingpool area do not seem to bother staff nor management for that matter -quality of lounge chairs at the swimmingpool: they are very uncomfortable -lack of real showers -internet is really not strong, not stable (keeps of constantly jumping out of sync) and is not up to par fir such a high end place.

marvellous welness

nothing at all

overcharge for hosting the dog

The staff was friendly and the hotel had a lot of nice sauna cabins. Great wine selection and the vegetarian food and the deserts were super nice!

Regarding the facilities: the number and variety of pools available was a bit disappointing. Also, the cleanliness of some sauna cabins was questionsble. Despite having the AC on on the lowest setting, the room was rather hot (especially at night). The restaurant staff was amazing, however the food itself (and the concept of the meaty dishes, which tried to be hip and fancy) was rather confusing than authentic. Variety of the dishes could have been better. I am harsh on the previous points because of the price point.

Location- on our way to Switzerland and close to the forest to hike / walk the dog.

Location of the room far away from the exit while it was known we had a dog. Price vs offer is about 100% too much.

Hotel facilities, massage, spa & pools.

Restaurant & breakfast (not value for money AT ALL !) in comparaison with other hostel, that was worse.

Great location, spacious rooms.

Bad smell in the adult spa. Relatively poor selection at the breakfast buffet.

The village is beautiful. The room was clean. Bar staff polite and friendly.

The receptionist was abrupt and unfriendly. She gave very poor first impressions of the hotel. The decor of the room was bland and lacked any personality. The double bed was two single beds pushed together with two single duvets. There was no mini bar or tea/coffee making facilities. I was given gowns and towels for the spa but no slippers. There was no room service; I was told by reception to go to the bar who kindly delivered a good quality sandwich and coffee to the room but there was very limited choice on the menu. Overall a very disappointing stay especially for the price. Very much a case of over promised and under delivered.