We booked a few days in Cervinia mid December to take advantage of the excellent skiing, due to lots of snow. We spent four nights at the Hotel Bucaneve on a bed and breakfast basis. Unfortunately, on arrival to Italy the airline lost our luggage, which was not returned to us until the night before we were due to fly home. Thankfully, the staff at Hotel Bucaneve could not have been kinder to us and more helpful, particularly Sabrina and Renato. The room we stayed in was clean and spacious with a very comfortable bed and we had a lovely view looking up at the ski slopes. Breakfast was plentiful with a good choice and very good coffee first thing in the morning. We used the spa every day of our stay, which was really relaxing with a good sized pool and jacuzzi. There were also different showers, as well as a couple of saunas and a big steam room. There were lots of loungers to relax on and read a book and the waterbed was so comfortable you had to be careful not to fall asleep on it. We didn’t eat at the hotel, as we tried the many good restaurants in town, which the hotel was only a few minutes walk away from. We did enjoy a drink every evening in the very cosy bar, with its lovely fire and comfortable armchairs. The bar was never busy and when we came back to the hotel after an evening out, Renato was always there to get us a drink (he makes the best Aperol Spritz in town!). Despite our lost luggage we did manage to get out to do some skiing, the hotel has a spacious boot room and is a very convenient few minutes walk away to the nearest chairlift. Despite not having the best start to our holiday, we really enjoyed our stay in Cervinia thanks to the Hotel Bucaneve and its staff. We will definitely return to Cervinia to stay again at the Hotel Bucaneve, just hopefully with more clothes this time.

We had an absolutely wonderful stay at this hotel! From the moment we arrived, the staff made us feel incredibly welcome. The service was exceptional throughout our entire stay— we want to express a extra thank you to Deborah who went above and beyond to ensure we had everything we needed. The hotel also had a fantastic breakfast, with a wide variety of delicious options to choose from. We were always impressed by the freshness and quality of the food, and it was the perfect way to start our day. Overall, we couldn’t be more pleased with our stay. Everything exceeded our expectations, and we’ll definitely be returning next time we’re in town. Highly recommend!

Great location just off the high street and a very short walk to the main chair lift. Deluxe rooms were spacious and comfortable with powerful spacious showers, comfy beds and good linens. Housekeeping excellent and most staff very friendly. Sweet bar area and charming breakfast room.

Breakfast was ok. a A wide variety available but the ‘hot’ savoury food in the buffet was always cold, as was the coffee. Freshly cooked eggs and bacon available but if you wanted anything other than bacon, such as mushrooms, they applied an additional charge of 8 euro which seems a little petty! One of our ‘superior’ rooms was dark, basic and pokey but we were happy with our other rooms. The reception area is a little underwhelming when you arrive but the rest of communal areas are very nice.

Breakfast was very good, service was polite and efficient, food quality was high, excellent choice. Spa was good for after a day on the slopes although I tended to use the jacuzzi bath in my room for convenience. All the hotel staff were professional and helpful from front of house, bar, breakfast and cleaners.

Nothing really, the price was a little on the high side but the offering is very good and I can understand that it's an expensive place to operate a hotel at this standard. The spa receptionist was not at her best on the first (and only) day I visited, clearly having one of those off days which we all can have, a bit flustered and a little rude.

Pros: - Spa was absolutely great: swimming pool, jacuzzi, 3 saunas, and cosy corners to chill. They also serve free tea and fruits and. - Breakfast had not that many options, but still more than enough and quality of the food was very good. - Room was cosy with a good view on Matterhorn We’ve been here almost in the end of the ski season - end of April. Hotel was almost empty and we liked the experience a lot. Compliments to staff (especially Renato) who made our experience awesome.

- Wi-Fi didn’t work in our room. - there is no free water/tea in the room. This is strange for the hotel of such level. - If you want to add additional ingredients (e.g. cheese) to your breakfast omelette, you need to pay. Seems cheap for a 4-star hotel - No board games (only cards).

The hotel and the hospitality was excellent and friendly. The spa was amazing and location could not be faulted

The only drawback was the bed was a little hard and uncomfortable and they did not inform that the restuarant was closed Monday and Tuesday evening

The breakfast was excellent, with products typical of the area, of very good quality. The room was very clean, and the bed linens were perfect. The hotel itself is very pleasant, furnished in classic mountain style. The spa area is very well arranged and equipped with everything you need for a true wellness experience.

Staff were all very friendly and helpful. Shuttle bus was excellent. Close to town and restaurant. Spa was nice. Breakfast was good too.

Hot water in the room was flowing really slowly. Took a long time for the tub to be filled up. Staff said could not be fixed.

Hotel Bucaneve is one of the best hotels I have stayed in. The staff were all very friendly, smartly dressed, polite and extremely helpful. The room was very clean, comfortable and well equipped. The Spa and suanas were excellent, as was the massage. The food was outstanding, be that for breakfast or for dinner. The Dinner menu was amazing as was the wine list. The central location of the hotel meant only a 2 minute walk to the lifts, or a free hotel shuttle to other lifts, an outstanding service. I can't recommend this hotel highly enough. I will definitely be returning. A BIG thank you to all the staff.

I couldn't find any fault

It had a small private parking yet the staff was very helpful in placing all cars and keeping the car key. Beautiful hotel that keeps traditional character in a modern way.

Nothing. (Maybe the apertures do not seal sound, yet they are traditionally beautiful.