My room was the biggest standard double queen room I've ever stayed in. It was clean and comfortable; very well maintained. The complimentary bathroom toiletries were Dove brand and not generic which I appreciated. The pool was a nice temperature to swim in and front desk staff were friendly and welcoming.

After booking a terrible hotel and promptly leaving it earlier that evening, we found this location and it was like a beautiful oasis. Front desk staff was friendly and helpful. Room was clean. Breakfast was a bit on the good enough side (although it was hot and plentiful and the staff was great). Room was large and comfortable.

Only complaint was the price, as it was quite pricey for what we got. We did book last minute, so perhaps that had something to do with it, but as far as value for the money, it was definitely pretty expensive.

I cannot say enough about how fantastic the staff is there!

The pool was not able to be used. I understand things happen, but I believe ALL hotels that have pools should send a notification that it is down or should take money off your stay. That's all my daughter wanted to do all weekend, and she felt like she got the run around when asking if it would be open. The staff was super nice about it they just didn't seem to know the answer. Pools are one of the top things families look for when booking.

The beds were comfortable and the people were very nice.

The rugs in the room was very very dirty! It needed a deep clean. I wore my flip flops the entire time I was in the room. Turned your feet or socks black, not exaggerating. There was something on the floor by the side door a lot of people came and went that was still there when we left and we stayed for three nights. The pool, which is why we picked the motel, was so cold, my grandkids were freezing when they got out. No more Holiday Inns for us.

The location was absolutely perfect for my weekend in Cincinnati a family trip that required additional housing accommodations! The front desk staff was amazing ( sorry i forgot her name, but she was beautiful, professional and extremely helpful with long braids)from check in to check out! The suite was beautiful and the most important, the bed was so comfortable!

I only wish it had a jacuzzi

Best staff ever!! Loved Dawna, Wendall and the Manager. LOVED that pets are not allowed!! Love the fresh HOT decaf and the breakfast was good. Not great, but good.

Would like to have unsweetened almond milk as a non dairy choice for breakfast. Would have liked to use the outside gathering area. The grill isn’t a “have to”. It’s a nice space, so you can make use of it.

It was in close proximity of several places we needed to go such as MI Cozumel Heritage Bank Center and Kenwood Mall. The morning after our stay we asked for a soulfood restaurant location. Turns out there was 1 less than a mile away.. The staff webt above and beyond by calling to see if the business was open and even gave us a back up plan if they hadn't been Ms. Millies hit the spot. Loved breakfast and the staff were very friendly and accommodating. Would definitely stay at this Holiday Day Inn Express and Suites in the future. It does sit off the road but our gps came in handy.

Good location and easy parking

The staff entered my room before check out to start cleaning took my bags to my car and went to stop at the breakfast downstairs realized I needed to go double check we had everything and when we got back to the room they had already been in the room and had the door propped open there was still 1.5hr til checkout time unacceptable!

The rooms were very spacious, nicely designed and very comfortable. I was very pleased to have an adjoining room too. The facility in general felt very new, clean and bright.

The location is far from downtown but there were several places to eat within walking distance.

The room was great so clean and the bed was so comfortable. The staff was awesome.

The fridge in room 227 needs to be frosted out the huge chunk of ice in there left you no room to put anything in there and when you did it froze everything also the tank on the toilet needs replaced it cracked and then put back together with silicone so it won't leak. Also needs more charger ports