Everything was perfect. The staff was friendly and helpful, especially the beautiful Rawana and Ihsan. The breakfast was good and varied, and the staff was cooperative. I especially thank Ahmed.

nothing

Salalah is so beautiful and scenic, for me the Jewel of Oman. Our hotel location was handy to travel around and also close to the airport. To explore Salalah you definitely need a car. We hired one from the airport. Fuel is cheap so all you need is the confidence to drive in another country. The hotel does has free parking. The hotel is attached to a mall. Nothing grand but convenient. The breakfast was excellent. Mr Livin and Mr Ahmad were so helpful and kind and the service they provide is of a high order, which is the norm for all the breakfast. team headed by Mr Happy. The hotel staff are helpful, Fatima (guest relations) Mr Mahmood (front office), Vipin, Tarak and others working hard to ensure our stay was satisfactory. The room was comfortable. The bathroom was clean but possibly needs updating. The mall does come to life in the evenings which makes the atmosphere more enjoyable around the hotel grounds. The landscaping is nice which adds to the appeal of the restaurants and coffee places. Try the Lebanese Restaurant although we mostly ate out as we were travelling around discovering beautiful Salalah. There is also a Carrefour supermarket in the mall where you can pretty much find anything and everything. Overall a good base to explore and enjoy beautiful SALALAH.

Location is excellent. Access to the mall. Access to underground parking. Spacious room. Great hygiene. Helpful receptionists. The filipina cleaning lady (was it Dely?) was sweet and charming.

One receptionist was rude in his responses. And mid our inquiries, would walk away to do another task, then come back and not address our inquiry. I.e. He wouldn't give us the underground parking access (which is available for all guests) and insisted that we can park outside instead (it was full). "But I want to park in the basement please, can I have the access?" It took the personnel next to him to address this and tell him to process the access paper.

Rooms are presentable & spacious. Beds were cormfatable. We stayed in the grand suite. Staff were very helpful, including housekeeping. The pool area was fantastic & also because there is a mall attached with restaurants, coffee shops, children's play areas, spa, & so much more. Makes the stay even more entertaining as the whole complex is very lively at night.

Not having a 2nd toilet in the grand suite is a bit of a letdown. Also had issues with the key cards, they kept losing their programming. One of the bedrooms didn't have a mirror, which was a letdown. Because the hotel is so big, the walk to reception can feel long or to other parts of the hotel. However, this is not a major issue, and I would still book this hotel again as it has many plus points.

We recently stayed at this hotel and had a fantastic family experience. The apartment was spacious, comfortable, and perfect for our needs. The facilities were excellent, and the staff were incredibly friendly and helpful throughout our stay. The swimming pool was a real highlight: clean, well-maintained, and great for both kids and adults. There were plenty of food options available, catering to different tastes, and the location was ideal, making it easy to explore the area. We had a great stay and would definitely consider returning for another family getaway.

Salalah Gardens Hotel comes with many amenities, important for family trips and vacations. Close to Airport, part of larger mall with many useful stores and facilities. We took an apartment with a fully suited kitchen, which was really needed for our smaller kids' cooking. Stuff was super helpful. As part of halfboard package, we had access to Lebanese restaurant, with amazing food and service. Room was very clean and hotel took care to ensure our stay was pleasant. Me and my family, really enjoyed our stay and already recommended the place to few of our friends. THANK YOU!

Small suggestion is to enhance playing options in kids room. But except of that, I see no issue.

This is an excellent place to stay, offering a vibrant and lively atmosphere. Its connection to a mall ensures easy access to a large supermarket and a variety of dining options. The mall also features a cinema and a fun zone, making it easy to enjoy entertainment even after returning to the hotel. The balcony view is breathtaking, overlooking the hotel's expansive central lawn and the beautifully illuminated Salalah mountains at night, creating a romantic and serene ambiance. We celebrated our daughter's birthday on the balcony, and it was a truly unforgettable experience for her. The staff were warm and friendly, going out of their way to assist us. They even helped us secure a car rental at a very reasonable price

There wasn't anything to dislike really. One thing would have made our trip perfect was an additional bathroom in the suite. It would have saved us a lot of time.

Firstly the location was very good and easily accessible. Secondly, the staff was very good and the service was exceptional . Food lounge was good and food also was very good. The breakfast buffet was vast and variety of options for us.Value for money. We had access to the pool too. We loved our stay.

The only demerit is the moment you enter the suite there’s some kind of smell and also and also washroom can be upgraded a little more.

Impeccably clean and thoughtfully designed, the hotel offers the perfect retreat for those seeking comfort and convenience. The robust and refreshing shower is a true highlight, providing a spa-like experience after a long day. Its central location is a true asset, placing guests within walking distance of a diverse array of shopping opportunities and delectable dining options. The surrounding area caters to every taste and preference, making for a memorable and enjoyable stay.

The single room's layout and size could be improved. The lighting arrangement is not optimal, and the positioning of fixtures and cables poses challenges for utilizing the workspace effectively, particularly when attempting to use a laptop on the provided table. Additionally, the absence of carpeting in the room may impact guests' comfort levels and contribute to a less inviting atmosphere. Overall, the design and setup of the room might require adjustments to better accommodate the needs of the occupants.

The hotel is located in Salalah Center, within a shopping mall, it is convenient for families and people who are not planning to spend their entire day on the beach. The staff were super friendly and helpful throughout the stay. Flexible with requests and supportive with needs.

We booked the executive suite, it is quite spacious and has a small kitchenette. However, there were no kitchen items to use the kitchenette, only 2 plates and their cutlery. Another thing missing was a rope (or something) to hang wet clothes from the pool.