The staff, the confort, the safety. Location was excellent. Food was great.

The fact that the hotel was blacklisted because of my request for an upgrade in rooms because the standard couldn't fix my family and I. I also didn't like the fact that without consulting me about a supposed camcellation booking blacklisted the hotel. I sent an email via this platform on Thursday last asking for an explanation regarding the hotel being blacklisted and to date I haven't received a reaponse.

The staff was incredibly friendly and proactive

Problems with their connection forced me to pay cash instead of with a credit card, even after multiple attempts. Rooms above the “Great Blue Bar” can be noisy

Location - city center so easy to move and to explore

The hotel is nice but the restaurant do nor propose a lot of meal. The same for the breakfast. It’s really simple and not a lot of variety of meals

Room is OK.

Casino in the same building.

they had good beds!

You could hear the Casino very well in the room.

2nd stay, as b4, staff cannot be faulted, extremely helpful and courteous.

Staff absolutley super friendly, helpful and extremely welcoming, first class. Hotel itself a little dated, but comfortable nevertheless. Food was very good, breakfast choice limited, but enjoyable. Pretty poor to know that earleist check in is 1600hrs, this really ought be be brought forward to a more reasonable 1400hrs, gives plenty of turnover time, as a "genius level2" booking.com member, I spend many nights in hotels and I no good reason for this really. All in all, I'd stay again in a hearbeat. Thanks all @ Elegance Hotel.

1600hrs as earliest check in time was pretty disrupting after a long haul flight.

The casino the pool the club

Breakfast close off too early never got any. I made a request to check out a day early and was denied So.i lost a $125 usd for non reason. Very disappointed

Need more food variety and should be labeled to identify what is it.

Loved the breakfast and pool