Monique was great! She answered all our questions and was friendly. All the staff at the counter were great. They were painting but extended the pool time. If people were out by the fireplace they would let us stay out there with the fire burning and not rush them to leave. The front desk staff would give extra towels and soap if needed.

Bath soap was cute, but too small. They need to replenish the soap, location and other dispensers in the room.

The location was perfect for us. Right next to the Everglades, the Keys, Biscayne NP and close to Miami. The staff was friendly, the hotel quiet. The breakfast was great.

A few things which were not so nice of course as well. No fresh towels in the evening in the gym, half of the lamps in our room had no bulbs in it, and a couple of sockets didn't work.

check in was easy. there were no hidden fees. the room was clean when we checked in and was continually cleaned, bed made and fresh towels every day. the shower was large, had plenty of hot water and water pressure. there was clean dishes and silverware, a coffeepot, glasses. the wifi was good. the tv was new and we could use our firestick on it or get many channels. the bed and pillows were very comfortable. and it was pretty quiet. the pool was nice. breakfast was incredible: omeletes, egg sandwiches, oatmeal,waffles, cold cereal, juice,coffee. and coffee all day long was available.

we loved our stay.

The rooms were new and very clean. Staff was friendly. Breakfast was good for American standards.

The area around the swimming pool could use some updating and some climbing plants in the existing pergolas for shade. The pan that was provided with the induction stovetop was very small since we are a family of 5…but we made it work. I hadn't realized that the place was so far away from most touristic sites which is difficult of you don't have a car.

The room is spacious, with a pull-out couch and a portable cooktop, along with all the essentials for cooking. It’s clean, the bed is comfortable, and breakfast was decent. The staff is friendly and allowed us to check in earlier.

The room has a stale smell, and about 10 of the TV channels aren't working.

A great option close to the Keys and a 10 mn drive from the Everglades Flamingo road entrance, for a very decent price! We enjoyed the breakfast, the very confortable beds and the Neutrogena bathroom products. the room even had a kitchen. We particularly liked the fact that there was a curtain separating the convertible sofa area from the bed . This a simple but great idea when you are travelling with children and want a little privacy.

the damp smell in the room

Great space. Loved the rooms. Staff were decent

They claim to have laundry but it is never working and though they post a desire to help they did not. There is no current date when their laundry will be up and running again

We had to switch rooms .both were clean and nice.breakfast was hot and freash.omar at front desk was always happy and helpful. We stayed twice now and are hopeful we will be back again.

Fridge door opened the wrong way..

The hotel and staff were very good, however Booking.com staff were totally unhelpful after I accidentally booked a room with a non cancellation policy. Despite multiple calls and emails a received no service or solution from booking.com and will never use your website again. I didn’t need to change my reservation in the end so it didn’t matter that was booking wasn’t flexible, but you need to have a simple method for customers to correct booking errors, such as a 24 hour cooling off period

The hotel was located in a great spot. It wasn’t super busy, but it was close to everything.

Nothing.