The hotel seemed clean overall and similar to what was depicted. The breakfast had nice options to choose from, and the airport shuttle was a selling point for me. Given that it was close to the airport, the plane and traffic noise was minimal.

The hotel room doors slam shut behind you. That can mean an unexpected early morning/late night disturbance in sleep depending on how many people are in and out of their rooms. I used the fitness room (the bike). While I understand that a motion light can be helpful to save energy, it didn't reach the area where the bike was, so I spent about half of my workout in the dark.

This property was so nice for the price. It has an updated modern style. We stayed 3 nights in early June, 2024. Their breakfast includes hot foods such as biscuits/gravy, sausage and scrambled eggs. Which for the price I thought was great that it included some hot foods. We stayed in room 318, which was a king suite. Our room had a pull out couch, small refrigerator and microwave, which was exactly everything one could need.

Our bed was a bit harder than we prefer to sleep in. The bedding and pillows were super comfy though.

Super convenient to the airport and great breakfast.

There always seemed to be people hanging out and lingering in the parking lot. The parking lot felt a bit seperate from the hotel being in the back. If I were a single female, I would not want to stay there. There is also a sign in the lobby that says that locals have to pay a $200 cash deposit which means that they definitely have problems with locals using the hotel inappropriately in some way. That didn’t make me feel better about it

The staff was amazing. The breakfast was great! I was able to get picked up from the shuttle to and from the airport for free. It was near ALOT of restaurants.

The only thing that wasn’t normal was the light in the bathroom was flickering when we turned it on be my boyfriend and I started joking that we were getting exorcised. It was a hilarious joke for our 7 day stay. Never got old 🤣🤣. Besides that they were amazing. Especially Kay she was amazing help with check in!

Clean and close to we're I needed to be.

I didn't like that there were employees noking ones and opening the door while we were sleeping, and then closing the door without saying anything. I did tell the front desk, but it happened 3 times while we were there.

It was a last minute reservation. The shuttle arrived in less than 10minutes, check-in was rapid and seamless and the room was spotless. Breakfast was good and the staff was helpful when I needed to return to the airport to rent a car.

Although the receptionist helped with my luggage this was not part of her job. In busier times I would need to make 2 trips to get my luggage from the entry to my room

Breakfast was awesome. Cooked fresh omelet. The cook even come out to my table and asked if I enjoyed my meal. Nice clean rooms. I have no complaints about my stay. I will stay here when I come back to visit. Staff was great.

Everything was great. No complaints.

Everything was perfect. I have low vision, and I was made very welcome, and the ladies on the desk are so helpful and very nice. It's beautiful inside and a nice pool. I will sure be staying with Best Western again. Thank you ladies.

Free airport shuttle (you will need to call them once you arrive at TYS airport), good complimentary breakfast, friendly staff. Spacious room, good price. I forgot my toothpaste, they provided free one at the front desk

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Arrived late, around 23.30 and it was a quick and easy check-in. Staff were really nice. Room was very clean and spacious. Breakfast selection was decent.

The coffee at breakfast didn’t taste great. Thin walls