The staff from the people at the reception, serving the breakfast , or helping you to park the car, all were exceptionally attentive, respectful and they were always smiling. We had dinner at their restaurant and it was good.

Beds could be more comfortable and room was odd and old, but I m looking forward to our next visit.

Clean, beautifully decorated, quiet in good location and very comfortable. Breakfast is offsite in a trattoria owned by same group but very generous portions and made to order - much better than the usual buffet breakfasts. Free public parking nearby. Great value for what you get!

Nothing

The hotel is AMAZING! The staff is welcome and loving, we had such a wonderful experience in our night there while we were traveling through Tuscany. The hotel is extremely beautiful, we received a complimentary upgrade just 'cause we had asked for a ground room floor. The breakfast is by far the best one we've had in our ten day trip, the town is charming, and we also had a great time enjoying our complimentary wine in the hotel garden. Would definitely go back! They pay attention to every little detail. Sad to leave! Thank you so much!

There's nothing to say here. Everything exceeded our expectations. Would definitely go back!

Our flight was delayed and we arrived 2,5 (!) hours after the official check-in time. I have been in touch several times with the staff regarding this topic and they have been really understanding and supportive. And they waited until close to midnight in order for us to still be able to access our rooms. Also, the standard of both the rooms as well as the publicly accessible spaces is really upscale and of much better quality than anticipated.

N/A

Nice balcony, extremely clean room, nicely organized furniture. Staff was very helpful for the hotel's parking. Some drink was provided for free at the lobby (though I'd like more variety for tea)

Room fragrance was too strong for me. I need to put the diffuser into bathroom. Breakfast facility was somewhat 5 minutes walk from the hotel itself, that was a bit annoying considering checkout and such.

The staff were super friendly and even upgraded us as we had a very last minute booking due to another hotel being too unhygienic to stay in. The hotel was the cleanest I've stayed in and was amazing

Memory foam mattress not great on my back but that's only my preference as I know others like the memory foam

We were upgrated to a beautiful room with a lounge area. The hotel itself is spread out around the city,in three different sites. We were a bit surprised at first, but it gave us a chance to walk around the city. The building where we were was fabulously decorated. The breakfast was fantastic.

Nothing

Location Decoration Related restaurant and breakfast place

Zero staff after 11pm. There has been an issue with a guest (couple fight) at 2am and there was nobody from the hotel to deal with it.

A perfect place in every way. There is an amazing breakfast. Parking is paid. It should be noted that the staff is lovely. The room is incredibly clean and nothing is missing.

Parking problem

Very nice boutique hotel in beautiful place. Perfect location for discovering amazing towns and places around. Very friendly staff!! Parking around area. Breakfast in near restaurant, very good. We spent beautiful time in Toscana!!! Thanks for everything.