The location is good. The rooms are clean and the kids loved the heated pool a lot.

First of all, I had a terrible experience as I was told I booked for 3 people instead of 5. This was a miscommunication that the hotel charges per person and not per room which was not clear on their booking page. The situation was made worse by the owner who was very rude and made insinuations that I intentionally booked for 3 and brought 5 people. I had to pay extra for 2 people in the 3 rooms I had booked. The rooms have no air-conditioning which is surprising in a very hot climate like that of Swakopmund. A very small TV in rooms. Boutique is really over selling the place as it is not a Boutique.

There is much to say about the sophisticated quaint stay at the Giardino Boutique Hotel - the heated pool, the upper (humongous room with the view of the dunes) or the big big breakfast but ultimately experience at this accommodation can be summarised simply as "abundant generosity". Beginning from the numerous emails going back and forth with Roswitha (the owner) providing much needed information & support for my visit to Namibia, to being welcomed by the most cheerfully astute staff who continued giving me guidance on the best stops to see & eat as well as linking me to good transport services - a punctual driver named Titus, to being granted the permission to experience two rooms on the property - their generosity set the tone of just how lovely, calming & fulfilling the solo Namibia bday trip was. I left with so much gratefulness in my heart - a gratitude that only the owner, staff & atmosphere had taught me over my 3 nights stay.

There was nothing not to like. I will say if you're looking to stay at a big, glam & luxurious place then perhaps this won't meet your requirements but if you want a place that's cozy & cool - feels like a smaller home then absolutely go to the Giardino Boutique Hotel.

This is really a boutique hotel: personalized, tasteful, nicely decorated. Rooms are not too big, but comfortable: good-quality beds, good shower. A bit unusual that there is no door between the bedroom and the bathroom/toilet. The hotel is situated in a quiet neighbourhood. Swakopmund's temperatures are not really hot, even not in the afternoon, so the fact that the swimming pool is heated to above 30°C makes it really pleasant. The staff is very friendly and helpful in all possible ways, from assisting to parking the car, to booking a restaurant in the evening. Breakfast is outstanding: try the French toast and the Micky Mouse-pancakes !!

There is no restaurant in the hotel, and no restaurant nearby. The closest places to eat are about 15' walk. The staff is very good to give dinner suggestions and to assist with booking a table or making reservations for a taxi.

Giardino's is about 5 blocks from the main city centre, but it's very easy to get around, and the owner / staff provide independent access through a locking auto gate at any time of the day or night which was really good. The breakfast is very filling, complete with a full bowl of fruit salad, and really good coffee! There is also a heated pool in the garden area. Overall, we can truly recommend this boutique hotel.

There is truly nothing that we didn't like since all standards from upkeep to room quality are kept very high, and the owner & staff go out of their way to make sure that each guest really feels "at home" during one's stay.

Very clean, heated pool, great location, great wifi.

The staff doesn’t seem very knowledgeable about the facilities of the Hotel. I tried to get into the Hotel to wait at reception for my check in time and I wasn’t allowed at first, only after much persistence they let me in.

we had a huge room with view of the sand dunes! the bed was big and comfy. the room was bright with a lot of windows. for breakfast you have a nice choice. we loved the french toast. the staff is nice and very helpful. parking is safe in the yard. we had a fridge, complementary coffee in the room and you can order wine bottles or cocktails at the bar . we came to Swakopmund to relax! so we did! also staff and owners helped with restaurant tipps and directions to the north of Namibia!

The room was comfortable and quiet and the breakfast was excellent. The staff were very attentive and the owners were great to chat with, particularly about Namibia. There is secure off-street parking and a heated pool in the garden, more like a spa. Good value for money and I would return again.

Very relaxing place to stay in Swakopmund. The heated pool is amazing and after swimming in some very cold ones during this trip, this was the very best we encountered. The staff is friendly and they bring cold drinks to the pool. The room we had was very spacious, beautifully decorated and came with a large bathroom. Parking on-site was secure and although the entryway was narrow - it did fit our double cab pickup with rooftop tents.

Amazing staff. Brendal and Vincent - thank you! Lovely place. Beautifully maintained. Heated pool infront of our rooms was a huge bonus in chilly Swakopmund! Breakfast was good.

Having to ask for extra toilet rolls. Not having a toilet brush when a family member got the runs.

Everything!!! The hosts and the staff were very friendly and helpful. They really went out of their way to ensure that we were comfortable and even offered advice on things to do, places to see and the best restaurants. The heated pool was amazing and the place is very clean and intimate. They made us feel like we were the only guests, we decided to extend our stay but we were still sad when we left after sleeping there for 5 nights!