We were excited to visit this heritage hotel and we were not disappointed. It is in a very central position a short walk from most of the downtown attractions. The public areas are absolutely beautiful, all the staff from the valet and door staff to the reception team and housekeeping were courteous and friendly. There was a plentiful supply of bottled water both in the room and at reception which was most welcome in the heat. We had booked a Grand Deluxe King room which was spacious with double aspect windows looking toward the Capitol Building, the bathroom amenities were plentiful, we could not have asked for a more perfect place to stay in Nashville

This hotel is MAGNIFICENT in almost every way. The lobby is so beautiful and so well appointed - it was not uncommon for it to be filled throughout the day with guests visiting, reading, chatting, etc. The on-site fine dining restaurant, though pricey, offered so many truly delicious options (the French toast was spectacular at breakfast) and the casual café - the Pink Hermit - was also a highlight. Our room #316 was spacious, very comfortable and well appointed. The bed was super comfy and plush and the bathroom as HUGE. Plenty of closet and storage space as well.

The only complaint we had was the water pressure in the bathroom sinks was abysmal, in addition to the cold water faucet in one sink was not working.

We had an absolutely fantastic stay at the Nashville Hermitage Hotel. Everything exceeded our expectations. The staff was incredibly friendly and helpful, making us feel welcome from the moment we arrived. The location couldn't be better—right in the heart of the city, making it easy to explore. Dining in-house was also a highlight, with delicious food and great service. Overall, we couldn’t have been happier and would definitely recommend this hotel to anyone visiting Nashville!

We could not get the temperature above 70 in the room and had to use the extra blankets. The nightly turndown service was very nice Tyler, our gentleman who helped us to the room with our luggage, was super nice and accommodating. Didn't catch the name of our early morning luggage person, but he told us it was his first time because you were shorthanded. He too was fantastic.

We got an upgrade so I am possibly biased but this is one of the best hotels my husband and I have stayed in after a lifetime of worldwide travel. The staff were exceptionally pleasant and helpful. When we needed a late bar snack after an evening on Broadway the bar tender headed to the kitchen to see what was available. (And the pizza was delicious!) great bed with choice of pillows and top notch linen. Molten Brown toiletries. The building itself is beautiful.

The only thing I would add is an ability to make a cup of early morning tea/coffee in the room. And if they could flatten the hill on the walk up from Broadway that would be helpful!

Great location and beautiful hotel - lots of history to this hotel and it has been beautifully renovation. Has a traditional feel with service standards to match - good old fashioned personalised service. The staff are excellent and nothing is too much to ask of them. Great housekeeping team. Good value on the rates we got on Booking.com.

Really surprised that there is no coffee machine or tea kettle in the room so no way to make coffee or tea for yourselves in the morning. There is a cafe downstairs with free hot drinks for residents but you have to get up and dressed before your first hot drink of the day.

Everything was perfect! From the first step in with the doormen to the front desk and cleaning staff. Bathrooms were awesome and had the best shower with super large towels! I even purchased the shampoo and conditioner!

Having to leave!

Beautiful hotel & hotel room. Bed & bedding excellent. Housekeeping standard was exceptional. Great location.

The Pink Hermit cafe. Opens 6am. We visited the cafe at 6.30am to eat in, we were told by a lacklustre staff member that hot dishes were not available until after 7am. The pastries from the menu we wanted were not available. The tea was in a paper cup….. hardly the fayre of a ‘renowned chef’ & it was expensive. Needs work. The teenage prom parties on 2 evenings in the foyer bar.

This hotel has extraordinary service in an excellent location in a beautiful Beaux Arts building. The rooms are spacious and comfortable..

It’s expensive but you get what you pay for. It’s the nicest hotel in Nashville.

Breakfast at the hotel was average. Room and the view we had amazing. Restaurant great but pricey and a glass of champagne made our eyes water and was a bit of a surprise!

Price of the drinks and breakfast were a bit over the top compared to other high quality hotels that we have stayed at.