Hotel is in a great location with tons of stores close by yet it is tucked away so we didn't hear any outside noise while sleeping. The staff were all very courteous and helpful, they provided us with some things our family needed during our stay quickly, and were always professional and polite. They truly made us feel welcomed and valued. The room was clean and in great conditiom, and we didn't have to walk far from where we parked. Breakfast was OK, it suited our needs, it was typical of hotel breakfasts.

My only complaint was trying to change the dates of my stay after booking. I had to call both booking.com and the hotel multiple times, each one informing me I had to call the other. I did finally get it resolved and everyone was helpful and polite but it was a hassle to get that simple change. Next time I will be reserving directly through the hotel.

The sitting area for breakfast is nice. The fresh fried pork minced meat is very nice. One of the male staff was very gentleman and nice.

Some days, the fried sausage is like recooked and texture is like plastics. Sometimes having waffle machine for self service but sometimes don't. The 2 water bottles are NOT given automatically inside the room every day...when I asked, the front desk lady said it was under control and not giving me any although I was asking for two more bottles. It was kind of upset for a Hilton chain hotel. There should be some slipper or mat at basin area as the floor is cool. The windows has air leakages and not tight sealed.

It was clean and after an annoying runaround with the umbrella company staff, the hotel staff were very helpful when we needed to change our check-in date back one day. Jessica was very friendly and welcoming.

The only thing I didn’t like was that the pullout bed for our kids wasn’t made up with even sheets and there were none in the room. We had to call down twice, but to be fair it was quite late and I’m sure they have minimal staff at that time. The front desk was apologetic and got them to us quickly after the second call.

Staff super accommodating and friendly. It was very spacious. Nice outdoor space for walking g and shops and food nice and close

We brought our dog and some staff did not seem to know how to relate. saying “i’m scared of dogs while peaking behind a door staring at the dog which causes a dog to become nervous and protective. The walk due was a lot and entrance dust was also a bit but construction has to happen right😄 Pool was too cold to swim.

The facility only had 3 dollies. Most people keep these dollies in their rooms....because they are scarce and convenient. They don't care that someone could REALLY use one....When there is scarcity there is immense demand. Not the Hotel's fault but a smarter way needs to be implemented to keep these dollies handy and returned for other people. Other than that...very clean rooms and good internet for work.

Extremely friendly, helpful staff; clean, comfortable room and bed; pet-friendly. Convenient location close to shopping and restaurants.

I wish I'd asked for a room closer to the exit for my elderly dog. It would be helpful if pet owners knew the layout and could request rooms close to the exit.

Excellent service very clean breakfast was OK

I had booked a queen suite which on the Booking website showed a king and a queen bed but the hotel had only 1 queen bed . They were snow to accommodate our party but the Booking website needs to update their information as it was incorrect

I made it there late and was not able to get the room that I had booked. But the receptionist made it up by upgrading my room and I must say it was one of the nicest most comfortable rooms I've stayed in a while. I had my own fridge ,microwave, stove, dishwasher and living room. I loved that I was able to use the pool and they had fresh warm towels for us to use. And the food was great. Breakfast was awesome. With a various selection of food to choose from. Definitely be staying again

Nice room and and great location and surroundings

I asked for pool towels when I got to the pool and had to wait 15 mi n until my husband got angry. with front desk personnel. Then, they brought the towels to the pool. I was dripping and needed to get dry. Also when I got to the shower, in my room, there was no shampoo in the bottle. My husband called them and they brought asap.

The moment we walked we're greeted with a welcome and a smile front desk staff Jess was magnificent I had an issue with my room and Jess who was at the front desk with no hesitation she changed my room very polite very courteous made us as a family felt welcome and that could be the best feeling ever when you enter in a hotel is the hospitality was wonderful I wouldn't have it no other way but to come back again the staff from every Department made us feel welcome from the front desk to housekeeping to the kitchen staff they get three stars from me all across the board it was my son's birthday on Monday they went on out their way to greet him to say happy birthday to him they don't feel special even gave him cookies and that made his day because we miss breakfast the young lady went on her way to make sure we had something to eat then I want to personally say she was awesome on that behalf Adrian was the one who made the cookies for my son because I wanted a special request for pancakes for his birthday breakfast but unfortunately we had the time mixed up❤️❤️

My issue was that it was dog hair all over the pull-out couch and from them cleaning the rug it was still wet from Saturday until the time I left and the room had a damp smell to it my suggestion would be when pets enter into the room it should be a cover-up on the couch and some kind of protector on the rug to prevent the issue that I had in my room☹️☹️