Warm, helpful staff with local know‑how Every staff member I met—from reception to night manager—was unfailingly friendly and made excellent suggestions for nearby restaurants, hikes, and how best to enjoy Merano. Their service felt attentive, not scripted. This aligns with numerous guest reviews praising the hotel’s welcome and personal touch. Breakfast excellent (if not vast in variety) While the buffet wasn’t huge, everything served was locally sourced and impeccably fresh—from rolls, pastries and fruits to high‑quality espresso. Consistent with third‑party ratings that list “Exceptional Breakfast” among the top amenities. Ideal riverside location for sightseeing on foot Located just a few minutes’ walk from the pedestrian promenade, thermal baths, historic centre, and train station—everything Merano offers is within easy distance.

There were intermittent no hot water periods during the day—only brief, but inconvenient. This did not appear in any guest reviews I checked; likely due to maintenance or system upgrades. The bathroom’s towel‑heater was disconnected at that time. Staff explained it operates only during winter months, probably as part of the hotel’s independent heating system (not fully active in early spring)

The friendliness of the staff was amazing. We truly felt spoiled throughout the stay. Breakfast buffet was great with everything fresh and plentiful (even the best soft-boiled eggs we’re had for some time). During evenings the staff exeptionally opened the terrasse for us to enjoy a goodnight drink. We were advised on great hiking trips (Meraner Höhenweg), local flea markets, and the spa (Merano Therme) which was perfect for the teenagers. Upon leaving we could enjoy the late check-out and leave the car in the garage until leaving. Hotel was in short walking distance to great downtown restaurants.

Nothing, everything was just perfect!

We have stayed at this hotel several times , the staff are friendly and welcoming and speak English. There is a bar but no restaurant breakfast is good and ample. Parking (payable) is available on site it is limited so it is best to book a place in advance. The hotel is a short walk along the riverbank from the town and numerous bars and restaurants.

Windsor hotel is well located by river walk so easy to get to centro and all attractions in Merano. Breakfast and pool were exceptional. Staff very friendly and helpful. Look forward to next visit.

The location was very convenient for travelling to Merano by train and being able to walk to town along the river promenade. The hotel is immaculate and the staff are very welcoming and provide excellent service. The breakfast was very good and used lots of local produce.

Location is great, premises are well maintained, super clean, Night Manager Daniel is super helpful and proactively will help clients organize their stay. Do not hesitate to ask him, he will help you with a smile at all times.

No coffee machine in the room.

A great room: heated well, spacious, squeaky clean, very comfortable. A functional and convenient kitchen space and a coffee machine present.

The only thing us personally could wish for is a kettle in the room.

staff was very friendly and location was very central

the view from the rooms was not as exceptional as i thought while making the booking. the wording was clever, but the reality was diffrent

The location was great, we loved having a relaxing pool with bar service, the rooms were clean and comfortable and the walk to the center of town was lovely along the river. The family who runs the hotel works hard to ensure everyone is happy.

It was a little pricey but we really enjoyed it.

Very friendly staff, always ready to help and give useful information about how to best spend time in Merano