The staff was amazing and so kind and helpful! The restaurant onsite is done very well and has a nice variety of options on the menu. They have a continental breakfast included but have options to upgrade if you would like more food. Very well priced food too. The grounds has a pool, kayaks, paddle board to enjoy the lake, plenty of sitting areas to enjoy the outdoors. The cabins were basic, but cute with hammocks inside. Inside was clean, spacious, and the AC unit worked well if you gave it a little time to cool off the cabin (we were there at the end of May). The grounds are well lit at night. If you are looking for a place in the jungle to get away too, this is definitely an exceptional stay. We would definitely stay here again. They actually got WiFi and phone service (a little in and out) while we were staying there. But we enjoyed being disconnected from society for a few days.

The road in from Chetumal has A LOT of pot holes and there is a mile of dirt road prior to the entrance. We were in a little car and it was a lot for the car. It would be worth driving through to get to the resort though, just the only negative I can think of.

Next to the laguna. Free canoes. Beautiful garden and great breakfast with fresh fruit. Had a good deep tissue massage, For a good price.

The bankterminal didn't work. We had a message about that, but saw it to late. Not enough cash in hand and the atm was a 45.min drive back. We did a wire transfer that cost us extra bank fees. Price vs rooms perfect without the extra cost.

This is a very peaceful environment. Unlike many other locations in mexico where you are constantly exposed to loud music, here is a peaceful. The owners and managers respect nature and they are taking care of this place with their heart and soul, and you can really feel the love and kindness of the staff. I go to this place to get away from the noise of Playa and I love it.

The road to getting there can be a little rough about 10 min of rough rode but that's like any where in Mexico. Also having an AC in the restaurant and massage area by the lagune would be nice.

Super nice place, perfect to spend some quiet and relaxing days with lot's of places to hang-out and chill. And while the location is remote and in the middle of the forest you feel very safe and there are various things to do in the place itself and the surrounding area, like kayaking or a biological station (Santuario del Manati) with Daniel the manatee. Last but not least the staff is very friendly and helpful.

This place reminded me of a meditation retreat i used to go to called vipassana in California. The beauty of the water is impressive. the staff are kind and friendly. The place has a peaceful vibe to it. I can tell they have paid a lot of attention to small details to make this place look beautiful. It is truly quiet, which is a gem to me where most places are playing loud music.

1 During taking shower I could smell Sewage and it was kind of feeling disgusting. 2 The road to get there has a lot of bumps 3 The restaurant didn't have pancakes the last day, and they didn't have any deserts either. Overall it was wonderful I am just sharing how they can improve.

Beautiful location at the lagoon with bikes and kayaks included. Nice cabañas, slept very well amidst the sounds of the forest. Very friendly helpful staff; would have liked to be able to stay longer

Some things in the cabaña need maintenance or fixing

We loved this place a lot! Beautiful setting on the lake, in the jungle with very nice facilities. A special thank you needs to go out to Ruby and Rudolfo. Their kindness and cooking skills were exceptional. We would love to come back very soon!

Nothing

Great kayaking, bird watching, hiking, biking, swimming, relaxing, ... Secluded in nature. Add to that really excellent food. Freshly prepared with great care by the very friendly and attentive staff. If you want to stay for a week then I also recommend having one or two lunches in Raudales at Restaurant La Lupita for the freshly fried fish, giving you even more variety. You can easily kayak, bike or walk there. If you kayak check the wind forecast.

That we had to leave.

Very beautiful setting in the jungle with openness and well maintained. Staff and owner extremely friendly, food was great, pool was enjoyable, kayaks and bikes available at no extra costs. Hammocks and sitting areas in various throughout grounds. Cabins were clean and air conditioned.

We didn’t find any issues.

Cabins beside lagoon in lovely grounds in middle of nowhere Free use of canoes. Good staff

Long way downs track Mosquitoes Maybe take some food and drink with you