Breakfast buffet was great. I enjoyed their big selection to chose from. I also loved the onsen and the big public bathhouse. The building was huge and felt like a palace. We loved using the Karaoke rooms.

Their buffet dinners were ok but doesn't really match the quality or service of scale of the hotel. Everything is self-service, and most of the time, guests are subject to waiting in line for food items. I asked the front to book at their other on-premise restaurants which are hugely advertised on their website looking like an available amenity. The front staff told me "we only take reservations 6 months ahead". Funny, as we were pretty much the only guests at the Nekoma Rikyu that week.

Well-appointed and in a beautiful location. We appreciated the shuttle bus service to Inawashiro Station which enabled us to go exploring in Miharu, Kikuta and Aizu-Wakamatsu. The hiking trail at the Goshikinuma Ponds was a highlight.

The distance of our room from facilities like the buffet restaurant and the onsen was a challenge. We might have been better off getting a room in the Goshiki no Mori wing of the property (which also would have been much cheaper). Also, the signage needs some improvement. I never was able to find the viewing lounge on the fifth floor. Furthermore, the printed literature all needs to be translated for foreigners who don’t know Nihongo. Communicating with the desk staff was challenging. On checkin, I never got clarity as to what was included and what was not.

Onsen bath (public and private), proximity to Goshikinuma Ponds entry path, quiet night, espresso machine access in the lobby and space to take in the lake view

Sprawling expanse, decor, tour group mecca creating chaotic buffet dining experience

The lobby and onsen were beautiful! Not to mention the area which was impressive.

I would have loved to have been able to choose the lake view. We didn't book dinner in time and everything was already booked, it was hard to find dinner.

Good facilities and reasonable location but best come here with your own cars

Not be able to do much if you don’t have your own cars

Wonderful service by the fabulous staff! Rooms were nice and well maintained, with quite a nice lake side view, especially beautiful during Autumn season. The attached onsen is also just seething and mind refreshing! Definitely recommended!

Food is good and all the staff are very friendly and helpful

Beautiful. Excellent service and staff.

Too short a stay. Would like to stay longer next time.

Great Onsen but otherwise its very dated and rather impersonal

Everything was 1990

Location

Too crowded…