Location in old town is excellent. The room was palatial, and the swimming pool very welcome. BUT: took ages to figure out room heating and there was not enough lighting for reading. Breakfast was not self-service but had to order from menu. On our first day the one member of staff on duty was clearly overwhelmed and we had to wait for ages to be served. The second day was fine because there were no other guests there at the same time. They should just have a wider range of buffet foods and self-service coffee machines.

Breakfast service and lack of adequate lighting in room (see above).

It was very spacious and clean. They had an extra cover and towels in the couch bed. The location was perfect. Literally right by the town center. They also had extras like coffee, sugar, shampoo, etc. It was the perfect place to stay.

It was confusing getting in the locked gate the first time, but afterwards it was fine (it was probably me). Also, keep the windows closed because it can be a bit loud on the street at night, but the windows really cut the noise out.

Great central location. Most of the staff were excellent - very helpful and professional.

Upgrade the curtains. They let light in through the sides. I did bring this to the attention of the hotel but they were unable to fix the problem satisfactorily. I tried myself but light still came in.

stylish in a traditional sense and very comfortable, really well located for the old town as it’s in it

internet in my room was so unstable it was unable, staff tried to help but to no avail. If internet is essential to you then I’d check before booking l. Not a negative for me but it’s in the old town so my driver had to drop me a short distance away, a short walk and the old town is lovely

Friendly staff, Parking sorted out by the hotel which was fab as could leave the car and forget it. Very nice pool, steam room and sauna all very clean. Wonderful towels and dressing gowns. Nice bathroom. Excellent tv and Internet. Beautiful old property full of character and view of the castle and old town. Nothing too much trouble in this establishment. Nice coffee in the room and on breakfast

The breakfast was a bit too fancy on the buffet area with lots of canapé type things and no labels so I didn't know what they were. Generally some quality bread rolls, local ham, and cheese is best. then the hotel would not have wasted canapés.

I'm not sure there's a better location in Lublin! Smack in the middle of the beautiful old town. The room was spacious and beautifully appointed. The spa was a relaxing end to a wet, cold day. The staff were so helpful and went above and beyond - particularly Derek and Sebastian. I am so grateful to them and delighted that I chose Hotel Alter for my stay!

The rooms are very nicely designed and the hotel has a very good location in the old town.

I can only agree with other reviews, the breakfast offers hardly any choice, which wouldn't be a bad thing. Unfortunately, the quality is not good either. Enjoy your breakfast better and more comfortably in one of the nearby cafés.

The staff was wonderful. They were extremely kind and very helpful. We requested our rooms be close to each other. Af first, they could not accommodate, but were able to move one of our rooms the next morning. The location was perfect and the hotel was very nice!

The bathrooms were glass. It was very different

Clean and nice room, spacious bathroom, helpful staff, I got a complimentary bottle of wine during a Christmas stay

Breakfast choices were very limited (no buffet except drinks and pastries, 5 or 6 food options from the menu) and the food was not great, small duvets on a double bed.

Staff were so friendly and helpful nothing was too much trouble Reception were fantastic organising taxis to wedding venue and airport home

Breakfast was not the best things were cold