We had a suite which meant that our children had their own bedroom with big single beds and their own bathroom. It was excellent to have 2 bedrooms and bathrooms and have a walk in shower and having a bathroom with a bath on holiday was a real treat. I had requested ground floor if possible and was lucky enough to be given a ground floor room With access to a pool and sun loungers which was really lovely. The massages were lovely and very reasonable especially given the 50% discount at the time we were there. We had massages every day.

I did not like that you were only allowed to smoke in designated ages areas of which there was few. I also did not like that you could not get a nice coffee before 11am (only the canteen coffees out of the machines which were not great) we also did not like that the bar closed at 10pm. This is very early on holiday and something that we have not experienced before. I also did not like that it wasn’t made clear that the water at the beach is unusable at the time we were there as I chose the hotel based on the fact you had access to the beach

Super comfy soft bed. Received an upgrade to a family room and absolutely loved the extra space and larger balcony. Large fridge too. Room had everything we needed and the balcony had sun beds and chairs and an umbrella. Staff were very accommodating. Very professional communications. Several different pools to explore. Very nice bathroom. Free coffees in the foyer 24/7. Beach access. Umbellas in the room. Beach/pool bag in the room. Good lighting & efficient a/c in the room

Pool slide was out of order during our stay. Balcony could have been cleaner - we seemed to get a lot of loose dirt stuck to our feet out there and bring it into the room. A door mat to wipe feet when entering the room from the balcony would help. It's a bit of a walk to the main strip with all the restaurants and shops (ca 10min)

We had an excellent stay at this hotel for two weeks. The breakfast was great, and they offer gluten-free options for those with dietary restrictions. The location is perfect, just a short walk from the main street. The hotel staff were all incredibly friendly and polite. The room was cleaned daily and kept spotless, with the housekeeping staff doing a great job. We felt very well taken care of during our stay. I highly recommend this hotel if you're visiting Khao Lak.

X10 is a beautiful and family friendly resort in a quiet spot just off the main road. The gardens and pools are beautiful and clean and the staff were always welcoming, friendly and accommodating. We stayed in a 2 bedroom suite that incorporated also two bathrooms and two balconies, one which lead straight out to the path and easy access to pools and stroll to the restaurants on site. The main room having a queen sized bed and the second room having two singles beds. The rooms are spacious with all amenities available for your comfort. Staff were absolutely amazing and accomodating, always welcoming and ensuring we had everything we needed. And housekeeping were professional, trustworthy and impeccable with the turn down service and restocking the fridge with water bottles. On site there are things to do for families with waterslide, kids club, playground, games tables and day spa - as well as happy hour and afternoon tea as well as family friendly cultural shows. There are multiple pools of varying depths, allowing for families to have a choice of which suites their needs, as well as an adult pool with swim up bar. Two restaurants on site helped with meal times for the relaxing days at the resort as well as delivering awesome room service. Prices are good and quality of food, drinks and cocktails were amazing! Access to the Main Street is easy with a walk or an air conditioned shuttle bus or taxi at a small cost. The resort organises them for you as well as to other places you would like to go. Our stay at X10 was absolutely amazing that we have started recommending it to our friends for their next holiday to Thailand. 😊

excellent location of the hotel directly on the seashore there is a small amusement park nearby, good large swimming pools very clean area there are children's sea slides

It's disgusting that they smoke downstairs in the lobby. The smell is worth going down the balconies in the morning, it’s impossible to breathe fresh air. Unconscious people sit all day near free coffee and suck cigarettes

Best hotel complex I have stayed in to date. All staff are extremely friendly and accommodating. Pools are fantastic. Main adult pool with swim up bar is brilliant. Main pool backs onto the beach. Beach itself is very quite with no tail boats or people trying to sell you goods / food. No loud music. Mainly just the families / guests of the hotels that are along this stretch. Bang Niang market / restaurants only a 5 min cab from hotel for 100 baht per person. Rooms are immaculate and very well maintained. AC works well and room service available. Fresh towels brought to your room at request / changed over if left on floor. Would definitely stay again in the future.

Nothing not to like

The resort was beautiful. The grounds are so well maintained. We stayed in a pool access room, beach wing which was brilliant. The room had a huge bed, decent sized fridge, with small freezer. There was a kettle, good size cups, glasses and tea bags and coffee replenished daily. Toiletries were nice and plentiful, including shampoo, conditioner, body wash, lotion, shaving kit, sewing kit, toothbrush & paste. all the staff were all so lovely, including the gardeners and maintenance people. The pools were clean and plenty of room. There is plenty for children, including a water slide, play/paddle pool. There are daily activities for children and adults. Aqua fitness daily. The breakfast was amazing, something for everyone. It's cute that they even have special plates and cups for little kids. Makes them feel special. Every meal we ate at the main restaurant was nice and pretty well priced. Lots of selection too. You can have takeaway, room service, pool service and dine in one of the two restaurants. There is a kids club and a few different types of rooms. The Management were so lovely and all the staff made us feel very welcome from the get go.

There was nothing we didn't like. You have to walk about 750mtrs or get a taxi or shuttle bus to get to town. The resort charges 50 baht per person or a taxi is about 150 or 200 baht (not per individual) to get to town or back. There are 3 shuttles per day, both ways.

Lovely hotel Lovely staff Lovely beach Good rooms 10 min walk to town or tuk tuk ride always available Town is a main strip with lots of shops and restaurants Massages great next to hotel on the beach We loved getting a tuk tuk to coconut beach to Noks restaurant and watching the sun set while dining. Great fun for kids as lots of hermit crabs We had a large room that fit a double bed and two extra beds with large balcony - perfect for 2 adults and kids My mum shared a room with my teenager with two nice size beds (I think it was pool view beach wing or something like that) My sister had a pool view deluxe room for 2 adults and a kid which was nice but fully frosted glass bathroom wall means you can see everything - especially when going to the toilet - no sound barrier either (so wouldn't get one of these if you're in a new relationship 😉)

The pool towels Every morning people put their towels on the chairs which is fine if you're using them We saw a family of 5 take 5 chairs and for the 4 hours we were at the pool they were no where to be seen

We just returned from a 6-night stay and couldn’t be happier with our experience. From the moment we arrived, we were warmly welcomed and the check-in process was smooth and efficient. The staff were incredibly friendly and truly made us feel at home throughout our stay. I loved our room- simple but comfortable and direct access to the family pool was a huge bonus. We were close to the kids club to where my children enjoyed a few activities here and there. A special mention to Gift and May at the restaurant, who remembered my children, Charlie and Archie, from day one – such a small gesture, but it meant a lot and really added to the warm, personal feel of the resort. Peary and Saw were two other staff members who went above and beyond with their service. I wish I caught the same of one of the chefs as well, he was at the egg station most mornings and was so kind. The breakfast spread was fantastic – so much variety, always fresh and constantly replenished. The pools were clean and plentiful, and the water slide was a hit with the kids. We loved the thoughtful extras like free soft drinks and popcorn for the kids between 3–5pm, and the complimentary coffee machine in the lobby was a great touch for the adults! One particularly lovely surprise came after I left a review of one of the restaurants while on site – we were treated to a beautiful fruit platter and flowers as a thank you. And to top it all off, a kind manager gifted my son a sweet elephant teddy, which he’s slept with every night since. The resort goes the extra mile in every way, and it truly shows. Our time here was unforgettable – we can’t wait to return!

If I had to mention anything for improvement, it would be the consistency of housekeeping – on a couple of occasions we didn’t receive towels, water, or toilet paper. Also, room service could be a little quicker in collecting used food trays. These were very minor inconveniences, though, and didn’t take away from what was otherwise an outstanding stay.

“The service at this hotel was outstanding. Every staff member I encountered was friendly, professional, and committed to making my stay enjoyable. They were always ready to assist with anything I needed, from quick responses to special requests to offering helpful local recommendations. The attention to detail and the personalized care made me feel truly welcomed. Customer satisfaction is their top priority. I would return and highly recommend this hotel to anyone who values excellent service.”

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