The staff was very friendly, the food was tasty and always had a nice selection of different dishes and salads. The cleaners have been very attentive. They always made sure we had a clean room, restocked well any toiletries and teas and coffee, and offered change of towels even though we didn't put them on the floor as instructed.

There was a great selection of breakfast options, but my little one found all the sausages far too spicy. Perhaps it would be nice to have some mild version for children

Hotel is in the stadium area, not in the main building. clean small rooms but you can hear anything from the neighbors Close to hotel have lidl, the city center of Poprad is within walking distance

we need to walk to the other main building for everything - meals and spa. Also i did not like that the aquapark entrance is the same as for all other outside people and you need to queue and always give the bracelet back… separate entrance for hotel guests is needed!! Maybe even a tunnel or something to be able to propery and conveniently reach the aquapark. In winter with rain is no fun to walk there… And then for dinner to go in the restaurant with all spa bags is also not convenient - as it did not make sense to walk and leave them in the room and then go back there for dinner.

Good location, near the city center and public transport (10 minutes from main train station). Tasty dinner and breakfast with lots of different kind of meals. Raw honey available for breakfast, great idea to serve honey!

Distance to walk from the hotel to the aquapark (it could be possibility to walk above the small river, not by car-road). There was no option to pay bill in one during check-out (drinks had to be paid during dinner by cash or card)

We received a room upgrade, so we had almost double size room and bathroom. Very good to have unlimited free access to the aquapark. Basic, but good breakfast and dinner.

You have to walk ~200-250m for breakfast, lunch and aquapark, we were in the summer, but sometimes this was uncomfortable, even in the winter. Dinner was 18:00-21:00, one time at 19:30 there was just half of the offered quantity of food and there wasn’t any dessert, when I asked for reload, they just answered it’s finished, but anyway it was delicious. Last day we didn’t get Aquacity ticket.

The room is comfortable. In the mornings it may be heard people coming out of other rooms. Breakfast and dinner are fine. The pools complex is great.

One of the woman behaviour at reception was ok but could be better. There were not displayed the pool coupons discounts at the rooms but she insisted they were without proven it. It was thankfully solved by the direction.

Good value for money. Very good to have the spa and wellness nearby, good food, good location for skiing.

I would suggest to add more place for drying our clothes - it was very difficult to dry swimmsuits and skiing clothes, no place. Also, for skiboots it would been good to have a place to dry them, not in the rooms with hair-driers.

Comfortable clean rooms. Great shower. Excellent breakfast and dinner. Access to Aquacity. The pet fee is 15 euro per night and Wellness area access is 10 euro.

Wifi was poor. Difficult to find at first. My room was by the tennis courts and in the daytime it felt like I lacked privacy as the only window cover was blinds. The pet fee was 15 euro a night which seemed a bit high compared to other places I've stayed.

A room not too big, but we only slept there as we spent whole day out. Meals served at a restaurant a short stroll from the hotel, not a big deal, much better when snowing, kids had so much fun just walking for a meal. An unlimited pool entry to Aqua city included.

Room was a bit too hot for us, could not locate A/C where to adjust temperature. We opened a window and as a bonus enjoyed the snow falling outside window. Heaters in the bathroom didn't work well but as room was very hot our clothes dried overnight anyway.

Riverside is not in the Aquacity building but 200 meters away inside the sport stadium. For food you need to walk over to the main buiding. Buffet breakfast and dinner were great with lots of choices, they had gluten free bread upon request.

Bathrobe and towel was not provided for the wellness.

Very nice and.precious place with many choices for adults.

There were little plays for the children but otherwise we had only one slide which was way too small and not many things to do in these swimming pools with my small kids in this big place. the staff there were strange ,not very helpful with egg paintings and the play area for children could have had more things for bigger kids not just the little ones.