Gloriously, unselfconsciously retro. Shiny wallpaper, striped carpets, and lots and lots of dark wood-grain plastic. Teeny-tiny elevators but it's worth the wait. The room even has kind of a retro smell, but in a good way - some kind of robust industrial-strength cleaning products they use, none of this delicate 21st-century stuff. Just like the bad old days except the staff are pleasant and the food is present. The room was huge. Great wellness center in the basement.

Restaurant seemed to keep different hours than what was posted, and was closed for a wedding on Saturday; weddings happen of course, but advance notice would have been nice. Massage in the wellness center was lackluster.

Everything was nice and clean. We got an AC even though we did not ask for one. Should you need to, upgrading a room is very easy if there are other rooms available. I always go to this hotel when visiting family in the East of Slovakia, they never let me down. The service is exceptional compared to Slovak standards. The reception is open 24-7, whatever you need they have. I needed an extra towel, and the nice lady at the reception gave me a fresh one, even at 3 in the morning. The breakfast is great and the amenities (spa, massage, dining hall, bar) are excellent. Remember to book a massage at least a day ahead, usually they are completely booked out. This hotel really meets everything a traveler like me expects.

Clean and large enough rooms, comfortable beds, good temperature in winter. The hotel is close to the city and the ice hall. The cuisine is excellent, you can choose 3 dishes daily menu for 18 Eur, not cheap but fine. The abundant breakfast is made of quality ingredients and with a large selection.

Wifi in the rooms is very poor, cannot be used.The parking place was full of ice, not cleaned for drivers. The rate is not cheap.

Decency of the people, B Fast buffet, Restaurant, Bar-air conditionig-have Partagas with quality Rum, Excelente Service, Spa departement. 9 Floor hotel, view 10 out of 10, Central Train Station 5 min walk. IC train to Kosice 1st classe return around 18€ in 1 hour: ex. 0935 - 1735.

Totality of Service 10 points.

Location in the center with a beautiful view at High Tatra and sunset. The employees are professional and friendly. Rooms are big and comfortable. Breakfast was good.

No all saunas were functioning. The steam sauna was not properly heated, the jacuzzi was not warm. The price is quite high. The juices at breakfast were warm.

breakfast, clean, room

Toilet ventilation and lamp are controlled by one one switch, they must be turned on and turned off together. Maybe we could use 2 different switch because the fan is noisy. There is no acceptable power supply around the table.

Staff, hotel, location, breakfast - everything was good

We stayed at this hotel because it has a spa. The complex is nice, but not all saunas were open. Also, we were not able to put our own belongings in the lockers, as they were only for visitors from outside the hotel.

The room was very spacious and there was a separate toilet. The sauna centre was really relaxing and we were lucky that there were not many other guests (it can get crowded quickly). Breakfast was full of fresh products (including pancakes &eggs) and it even had a little gluten free section. We were on the 6th floor and had the nice view of the High Tatras mountains.

The building itself and it's location within the town are a bit run down. Although the room was still in ok condition, the bathroom/toilet and carpet on the floor were clearly dated from the previous century. Also, the curtains were not blinding, so the room was covered in light from an early hour.

It was our third stay in Hotel Metropol and it is always a pleasure. Rooms are spacious, Spa centre is really nice, breakfast is good and various. Thank you for the hospitality, especially to manager Ariadna. Hope we will back soon.

nothing

spacious room, location is close to the city center, breakfasts are not bad

hotel needs renovation, rooms and lobby are quite old, elevators are very tight. room price is quite high considering the conditions