The room was a good size and it was clean. Maintenance guy was readily available and helpful.

The cleaner left our door open after cleaning the room. We only got back late at night to find out our room was open the entire day. I called reception and they just apologized. I don't think they understood that my personal belongings were left in the room which was left open by them. The next thing is that they have nobody to help with bags. We ubered from the airport then had carry and drag our luggage to the room which was quite far and end up walking stairs with this. I just had an operation and we booked ground floor which had 3 high steps and no ramp.a bit disappointing.

Everything really. When I saw the place on booking.com I wasn't really interested. The pictures that were taken of the place doesn't encompasses how amazing it actually is. The hotel should probably get someone else to photograph the place. But when I got there, I was immediately impressed. The views, the peacefulness, friendly staff. Just everything. And the room was amazing as well. I will definitely book the place again. And next time make use of the other facilities like the pool. Thanks Llewellyn and Christina. You guys are amazing as well.

Not something I did like but something that could be improved on in time. The TV is only satellite. Maybe in time you can upgrade to one's that allow for online streaming services.

I booked 2 rooms. 1 x double and 2 x double. Only the first room had a view (as described by the listing). Check in was easy and the staff were helpful to our requests. Both rooms were simplistic and clean. There was sufficient coffee, tea, condiments and towels, as well as complementary water. The rooms were sufficiently spacious and included a mini fridge and microwave. We didn't get parking directly in front of our room but there was parking elsewhere on the property. The hotel met my expectations, I would stay again.

You can hear noise from the parking lot and in the corridor since it's an apartment style hotel. You can also hear traffic from the N1 but all of the above didn't bother us too much as we were quite tired and once sleeping didn't wake up because of it.

I liked the environment, the calmness and ambiance of the place, the staff were generally friendly, the rooms clean and the food very good. Sandra at the reception was very helpful and also Thunyiwe who kept my room clean even though we never met. All the facilities I used were also very clean.

So, I attended programs at Century City Conferece Center and sometimes left very late and picking a taxi alone to the Hotlel got Mr worried of my safety otherwise, I do not have any bad memories of the hotel.

The hotel is safe, well maintained and for a 3* hotel, i would rate the the services up to 5*.

Perhaps the menu card should be enhanced with more varities of dishes

Continental Breakfast was lovely. Cooked breakfast could have been hotter. Toast maker was not working very well. Coffee was good. Good selection. Shortage sometimes of plates. Staff were very friendly and efficient. Excellent holiday destination.

We had to move rooms - I had requested a walk in shower and first room didn’t have it. Reception dealt with it and we moved on day 2 to a very nice room.

The location of the property and it's view of the mountain, especially at night was amazing. The staff at the restuarant were so friendly & accommodating and definitely brought a awesome vibe to the place.

If u follow the directions on the site, it takes you to the other Protea Hotel that is close-by so it causes confusion sometimes.

We loved the view out of our window, the room service, the soft and warm beds and and the bathroom, especially the spacious shower. It was a tastefully decorated room. The chicken burger and sweet potato fries we ordered from room service were delicious. The menu had a wide range of options, which was good.

There could have been more options on the DSTV package for the room, especially for kids. My 5-year-old niece was along for the trip and there was nothing for her to watch. The sweet potato fries we ordered during our sit-down dinner were really oily. There could have been more spots for us to charge our phones, perhaps close to the beds.

View of the city is fabulous. Bed is so comfy I did not want to leave my room!!!! Food was delicious. Staff were very helpful and friendly.

Some of the menu items are very little and expensive, but tastes great. Maybe put a few less expensive items on the menu and get a breakfast menu other than the buffet breakfast. Everybody does not want to eat a big breakfast and would prefer just something small.

Location, staff extremely friendly and helpful. loads of parking and everyone very accommodating.

No fridge in the room - it was not stipulated clearly that there was no fridge. With hotels coming with mini bar fridges it’s expected and I shouldn’t have to look and ask if it comes with a fridge (but I certainly will ask at every hotel now). For a fridge, we’d have to move rooms and pay extra. The restaurant was very slow.