Very pleased with room which was spacious, clean and afforded good views from the balcony's. The bonus of the junior suite meant we had a very large comfortable bed and the double bathroom had an excellent shower which was much appreciated after a full day of exploring the surrounding area. The breakfast was really good with plenty of choice to suit all tastes.

We thought the menu's in the bar area and restaurant had a very limited selection which is why we mainly used other eateries which was okay as our rate was bed & breakfast only. Also car parking outside the property was a lottery and charging 15 Euros for an overnight stay in the hotel car park seemed excessive to us.

"Our superior room with a view was excellent—very spacious and impeccably clean, with a view of Durango. The hotel is conveniently located near a charming street that leads to the historic city center of Durango. While Durango itself is small, it boasts some beautiful historical buildings, pleasant squares with nice bars and restaurants, and a lot of atmosphere. The breakfast at the hotel was simply outstanding, offering a wide variety of options: classic pastries, Spanish elements, healthy foods, and fresh fruit. The hotel also has a nice restaurant for lunch or dinner. The staff was exceptional: friendly and proactive. The swimming pool was quiet enough during our stay to enjoy it. The wellness and fitness areas are very well equipped. For cyclists who want to enjoy the fantastic routes in the Pays Basque, the hotel also provides a room to store your bike safely, with easy access. We had a dream vacation."

Nothing could have been better.

Location cause it’s close to our office, clean and staffs was very welcoming and friendly

No wide selection of drinks in the so called bar (only gin and beer) and food are on high prices compared to the nearby restaurants

I stayed one night as I was traveling for work. The hotel is absolutely beautiful and charming. The room was elegant and perfectly clean. It also a bidet and toothbrush and toothpaste was provided, very useful since I had forgotten mine. The food in the restaurant is exceptional. There is a garage to park the car, although it is not included in the room price.

The room was very warm, I had to turn off the radiators, open the window and turn the A/C on to make it liveable. It would have been nice if slippers were provided.

Beautiful hotel with private parking

A wedding party was taking place at the hotel, we have no problem with the guests and festivities. In fact it looked like a well organised wedding. However there was loud music until 23:00 but after that, the hotel was nice and silent. It would have been nice to be given notice by the hotel of the wedding in advance as if we needed an early night it wouldn't have been possible with the noise.

The hotel was in a perfect location for us as we had come off the ferry in bilbao with a small trailer and the hotel had parking. We easily were able to travel I to bilbao on train. The hotel itself is beautifully decorated. The room was comfortable and clean, though no tea/coffee facility there. The staff were very helpful and friendly. It is in a quiet location but easy to dander into town for some pintxos and beer! Lovely stay. Thank you.

Nothing.

It's a beautiful hotel with a very kind, helpful staff. The hotel is kept spotless. The hotel has a calm, relaxing air about it. The rooms are comfortable and quiet, but eye somewhat outdated.

I found the location Durango itself somewhat disappointing. But you can start out nice walks through the nature around it or take the train towards Bilbao (less than 30 min). If you have a car, then you can explore the fantastic coast line or other cities like Guernica.

We enjoyed our time here. It was easy to get the car parked in the hotel garage (15€/night), the check-in was fast and the room was clean and comfortable. We were positively surprised by the dinner and also the breakfast was delicious. The pool was free to use. Perfect to start our journey to visit Spain.

The room/suite was fine, but it seemed a bit older and worn. But nothing was a problem.

The staff were very helpful on arrival, speaking English much better than our Spanish.😊We spent one night there, what an experience in this lovely four star hotel, loved to have stayed another night but we were travelling through Spain towards France on motorcycles. The location is good for the town restaurants/bars and the overall experience of staying there was one of luxury and comfort. 🙂

Lovely hotel - we had the suite with a balcony. The room was excellent with bath & shower. 2 TVs . Cleaned daily.

A wedding occurred on both days of the weekend & the restaurant staff struggled to accommodate the regular guests & serve the guests of the wedding- the restaurant didn’t open until 8pm. They needed more staff on. They were working so hard.