The hotel isn’t enormous, which makes it much better than those huge modern business hotels. It is in a great position opposite the harbour - we would recommend having a room with views in that direction. All the staff were very welcoming and helpful. The ‘room service’ snack-meal was good. The buffet breakfast was excellent. The hotel is dog-friendly, which seems to be rather rare in Spain.

There is no restaurant in which to have an evening meal. There is no parking ‘at’ the hotel. Street parking is plentiful and free, but vacant spaces are not necessarily available very close to the hotel entrance - although you can unload (and reload) luggage in a restricted place in front of the entrance. [A fairly close underground car park space can be organised for about 12 euros.]

This hotel is excellent. I was surprised just how good quality the hotel was. The location is about 15 minute walk to the beach, but a very simple direction along the main road. There is a bus stop just outside that if you choose to use can take you to the beach in 5 mins. The area had lovely inexpensive restaurants right by the port across the road, which were great and recommended to us by the taxi driver. There is a direct tram line to the centre of Castello 5 min walk away as well. We were there for the reggae festival which was great as the famous Sole beach club was only 25 min walk away too! The staff were also very incredible and as we needed to get a taxi early morning - the receptionist (i forgot his name sorry) promised to call us in on the room telephone in the morning at 4.45 so that he would order a taxi for us - and he was absolutely true to his word and helped us get a taxi on time for our early train. He was excellent. All the staff were nice, including the check in staff and the young lady who helped us with bus schedule. The cleaners were also quick and skilled. To finish on the room, it was a lovely spacious room with everything you could want. I will definitely recommend this hotel to everyone and definitely be back one day soon!

nothing was a great hotel!

I recently stayed at this hotel and had a very pleasant experience. The staff was extremely friendly and welcoming, which made my stay enjoyable from the start. The rooms were spotless and well-maintained, adding to the comfort of my visit. Breakfast was decent, with a sufficient variety of dishes. However, the hotel is a bit of a walk from the beach, which can be challenging in the heat. Despite this, I would recommend this hotel for its excellent service and clean accommodations.

The location is great. You are near the boardwalk, many restaurants, and a close walk to the beach. We also had a beautiful harbour view. The staff overall were giving very minimal effort but staff member Sandra helped us a lot when we were having issues with the wifi. She contacted the service provider and rectified the issue on the spot.

The room was not the cleanest. Every day after cleaning there were dust bunnies floating around the room. The rooms are also quite dated but they are spacious. Additionally, the hand soup in the room ran out and was not refilled. The staff did not inform us about the services the hotel offered we had to discover everything on our own. For example, we were not told when breakfast was or how much it cost. We were not told that coffee and tea were offered via a machine downstair we just stumbled upon it. Later we learned this was at a charge even though there are no coffee machines or kettles in the room. I find that very strange and irregular.

It's location is fantastic, it is just next to Grao Port, and so half of the rooms have views to the Port and Sea, as the rooms come with balcony, it is great to sit there and relax with the magnificent views. The best restaurants are just in front of the hotel, so your gastronomic needs are also covered, and plus, there are many parking areas nearby so you won't struggle to park your car. Rooms come with plenty of space, with many places to store your luggage, a comfy and spatious bathrrom as well, however we found that some things could be better looked after, I am not talking about cleaning necessities, but about shower with some issues, some lights... Bed and pillows grant a great sleep. Staff members were very helpful and resolutive, it come out that I needed to work remotely one of the days and the provide me with a proper place to work and also allowed us a late Check-out (30€ extra cost).

Being a Pet-Friendly place, pets are not allowed into the restaurant, and for breakfast we were required to stay at a small backyard, which in fact was really nice, but I can't imagine doing that with bad weather or on winter. In my opinion, the place was a little bit overpriced, to mention that our stay was during their local holidays, but I have checked on different times of the year and prices are pretty much the same. Also breakfast is too expensive, I have been in other NH Hotels with better range of prices.

Staff, cleanliness, location, breakfast. Great sun rises, fab location with great restaurants just across the road.

The outside renovations that are taking place. However the noise was intermittent & they stopped working around 4 pm. So, unless you stayed in your room all day it isn't a problem.

The hotel is newly renovated, very clean, and modern. Michele, the receptionist, was extremely helpful, always had a smile on his face, and was very professional. His warm welcome and assistance made our stay even more pleasant. Thank you, Michele!

The room was cold and the heater didnt work properly

Overall goos hotel in a good location for the Castellón Grau. The city isn't exactly round the corner, and the beach neither. However located on this nice avenue with restaurants, bars etc. Rooms were clean but not well noise proof. Noise from other rooms or people walking in the corridor.

Noise Room too small for 3 people

Nicely renovated rooms and shower room. Location next to the marina and restaurants. Free parking within 100m. Good breakfast buffet.

Lack of sockets for chargers, problem that the very recent renovation ( still ongoing March 2025) could have fixed.

Excellent shower pressure, location of hotel close to where I needed to be, reception staff very helpful and speaks good English

Concert nearby lasted till 5am in the morning means it is very noisy. While it is no fault of the hotel, I wished the hotel told me this when I booked it as the rooms were quite pricey (peak season) - probably would not have booked it if I knew how noisy it would have been. Also room is a tad warm.