We love this hotel we’ve stayed here several times now, it’s always immaculate and the staff couldn’t be nicer. Everything is always perfect. There are a couple of things which we feel could make the stay even better. Bath robes and slippers provided in the room, which is very usual for a premium hotel such as this. We also found when we went for dinner that it’s not possible to charge the dinner to you room, which is not a problem except that we weren’t told that by the reception or the restaurant therefore meaning that one of us had to go back to our room to get our card. It would be nice to be able to charge to the room but if there is a particular reason why you can’t then I think it would be helpful for the staff to make it clear at the time of booking or when you arrive. We also noted that this time a tour of the Bodega wasn’t included in the booking, which it has been in the past. This was not a huge issue for us as we have done it several times before but it used to be a nice touch and also gave us access to the gift shop. Just a couple of small points which didn’t detract from our stay but would have made it even better.

The location/ setting was BEAUTIFUL, but even better than that was the service! absolutely incredible, nothing was too much and felt exceptionally high end and tailored to our needs. the pool was insanely gorgeous and bigger than it looks! , The restaurant - Pedro Nolasco- served AMAZING food! our suite was overlooking a beautiful square, and to top it off, after our sherry tasting at Lustau we returned to find a bottle of Tio Pepe sherry in our room with a hand written note saying how they hoped we enjoyed our visit to Lustau. and Jerez as a whole. It really was a very memorable stay. My sister will not be forgetting her 40th anytime soon.

Everything was fabulous

The hotel was just perfect in every way - located next to the cathedral and Alcazar and a few minutes from the main square and all the cafes and restaurants. It is a very elegant hotel with wonderful design features and peaceful rooms. But above all the staff couldn’t have been more helpful and thoughtful, they were all so kind and every member of staff wished me happy birthday on my birthday!! Thank you for being the best hotel team ever

Every aspect one can think of when vacationing and staying at a hotel is covered by Bodega Tio Pepe: comfort, amenities, customer service, hygiene, room size and (depending on your luck), the view. Situated right across Jerez de la Frontera Cathedral, Bodega Tio Pepe is unique in the sense that it has not only a story and the heritage of its brand to live up to, but it takes it further and creates a unique experience that straddles the space between comfort and luxury.

Can't think of anything I did not like.

The hotel was in a great spot so that you could walk to many attractions and bars and restaurants. The lovely garden courtyard was a pretty place to sit for breakfast. The rooftop bar and pool were also lovely with views over the surrounding churches/cathedral. We came across Hector several times who was a wonderfully helpful and attentive member of staff. The perfect place for a treat if you are visiting for a couple of nights and/or attending an event.

Being located in the old town with no car park meant driving round and parking in a public car park. It was only a 5 minute walk away but if you had mobility issues this could potentially be an issue. However, if you are with someone to drop you off out front then all would be fine. Also, they do have a negotiated rate with the suggested car park

Check-in parking places, and in sufficient quantity. Parking garage nearby, and hotel achieved discount, with that it is very cheap (one day was EUR 8 – instead of ~20-25 in the other cities in Andalusia). It was very empty at Thursday 3 p.m., but almost full at noon on Friday. Kind and helpful staff. 2 pillows. Full length mirror. The pool area is not crowded. We were satisfied with the bodega tour (good to know that there is 15% discount if the hotel books it for you – I suppose it is valid for the guests of the hotel). It is very cozy and calm to eat the breakfast in the garden.

You need to book to the restaurant a day before. No tea making facility in the room (only Nescafé). No towel for that when you come out from the shower. The cupboard in the room is in the worst place (should be in the corner, a few meters away). Wifi practically does not work. No foot washer pool beside the pool. Could be noisy because it is in the very centre of the town - we are late night sleepers, so it was not a problem for us, just good to know. Breakfast is no self-service, so quick breakfast is not possible – for us it was no problem, just good to know.

In a way it is unassuming from the outside although it is beside the Cathedral and attached to the Tio Pepe winery. The staff was very attentive and helped us a great deal with local area attractions; we would have missed the horse show if not for them. Our room was spacious and the bed was very comfortable. The breakfast was excellent and the rooftop bar was stunning; we saw the best sunset of our entire trip from there as the Cathedral and Alcazar were being lit up. It is very conveniently located we could walk to everything we wanted to see. Parking is only a 3-minute walk away also.

The hotel is absolutely wonderful! The pool area is a dream, with stunning views that make you want to stay there all day. The restaurant is incredible – both the food and the atmosphere were amazing. Breakfast was great with a wide variety of options. The location is perfect: very central, and everything is within walking distance. A truly special place!

There’s really nothing to complain about – everything exceeded our expectations!

It’s a beautifully calm, special place. Simple decor but tasteful. Rooms are spacious & comfortable. Staff are very friendly & helpful. The rooftop pool area is a retreat from the heat and a lovely place for a glass of whatever you fancy. Breakfast is served in the garden and nicely done.

All good. However, service at breakfast was a bit chaotic, surprisingly slow for food that’s mostly not cooked- yogurt, fruit, pastries etc

Breakfast was excellent. Good choice with waiter service. Nothing was too much trouble. Very friendly and helpful staff. We had snacks on the roof top, even when the bar was closed but it was all provided with a smile.

Bar times on the roof top could have been displayed on the bar door. Would be nice if it was open a little earlier in the evening but this was not too much of a problem as you could always order snacks and drinks from reception (which were delivered to you on the roof top).