Everything went well, starting with the reception staff amability and efficiency (including Eva, Raul, Nagib, Natalia, Isaac), providing information and anything we asked for. We got a clean quiet and spacious room in a high floor, good bathroom, comfy beds. Elevators were fast. Breakfast was very good quality and service excellent ( Mr David himself made sure we were well attended). Room cleaning crew (Mrs Lupe) left our room fresh and clean every day. Location was also excellent )( There are bus stops and a subway station, just one corner away. There was also a terrace and small pool at the rooftop, we visited it, but didn't use it due to all we wanted to see in Madrid. The days were very hot and there was either some iced tea or water at a table near the elevators to refresh us when we arrived.

The make-up mirror holder arm was somewhat loose due to prolongued use. Maybe search for another solution.

The Location is nice, near the Metro and easy to get to IFEMA from Conde de Casal, also to Sol etc. Near the Parque de El Retiro, less than 15 minutes' walk. The Breakfast is very nice and the staff are so kind. I liked French omelette. The room is clean and spacious with bath tub. The water pressure is enough. Fascinating elevator. The bar is nice, and chicken poke bowl was good. Gracias por todo!

If the breakfast has more vegetable and fresh yogurt, it will be perfect! It is not shopping area and there are not so much restaurants around there. The bar's chicken poke bowl was so nice, but the grilled chicken by the room service was awful, too hard. There was no complimentary water in the room, neither slippers.

Very clean room, and also the rest of the building, good selection for breakfast, very helpful staff all over, we enjoyed the pool on a very hot temperature. We got there much earlier and they checked us in. very close to the Metro. We would go back for sure next time in Madrid.

Maybe the walls were not sound proof, you could hear next room people. And some very noisy children in the pool unsupervised by parents (not hotel responsibility)

The hotel staff were fabulous. All very naturally friendly and helpful. The rooms were spacious and with very comfortable beds. Nespresso machine in the rooms is always a great idea too! The lift system was perfect as we never waited for too long. The breakfast was excellent - with a good choice and the best idea was offering it until 11am. Also the location was great for us, just outside the centre but near enough to walk to Retiro Park & botanical gardens. The airport transfer took only 20minutes and the Atocha train station only 10 mins by taxi was perfect too.

The only suggestion could be that for New Years Day breakfast - add something a little bit special to impress/ for the guests to remember that day! Many New Year stays we were offered a champagne breakfast...just an idea!

Excellent staff, nice food, rooms good size , good location for metro

Pool not open but on website said it would be

The hotel was lovely, rooms were spacious and clean with comfy beds and a coffee machine was a bonus. We loved the pool and the terrace. Everyone was friendly and helpful. The location worked for us, about 25 mins walk from Park Retiro, there are a couple of bus stops just outside (watch out for the weekend bus routes, as these seem to vary slightly to the weekdays). Metro 6 is just across the roundabout, 1 about 10 min walk. We used Uber from the airport but went back by metro, which was about 45 min and really straightforward. We used the family card for travel (5 of us), it cost €2.50 and then you pay €6.10 to top up with 10 journeys, so a great deal. We walked a lot, so this was perfect. There is a €3 surcharge to travel to the airport, which can be purchased before exiting at the terminals. We would definitely recommend this hotel and would stay again.

The only thing to mention is the lack of breakfast options if you don't want to spend €20 a head (kids eat free). The menu seems to list smaller breakfast items such as coffee & a pastry, but we were told these were not available. There is a fabulous Venezuelan cafe just down the road (Café Sitio) and we also ate at Rodilla. Both do great breakfast and have a brilliant service.

The rooms were very comfortable and well appointed. They were spacious as was the bathroom and very clean. The breakfast was very good too and a good selection

The pool area was very clean and the sun Loungers were very comfortable. However the closed roof over the sun loungers meant there was no air circulation and at 38 degrees the build up of heat was unbearable. The roof over the pool was the same design but the slats were open which made it very pleasant.

Hotel was very modern, clean, lovely staff and wonderful pool terrace with a jacuzzi pool and welcome shade area. Sun loungers were really comfortable. Excellent, extensive and well equipped gym. Bathroom was spacious and modern. Good size fridge in the room which we used as a cooler for other drinks/snacks. Beds really comfy. Good sized TV which was particularly good for watching the Olympics.

Room could have been a little bit bigger for three of us. More shower products for showering, washing, hair and body.

The room was very clean, very friendly and respectfull staff. The bar from the groundfloor is a nice place to spend some time in the evening before you go back to your room. We had a little problem with the room when we checked in and they changed it quickly. We were so pleased and thankfull. The hotel is located pretty close to Prado Museum, about 20 minutes with the bus

Breakfast is expensive for what it offers

I booked for my daughter. She said it was nice and centrally located.

I booked through this app but I actually also called the hotel directly and made it clear that the credit card I used to make the reservation was to be charged for the entire stay. Yet when my daughter went to check out they said they couldn’t use that card and she needed to use her own. Of course she was able to pay the bill and leave but I had specifically spoke to someone regarding the matter.