We chose to stay at Only YOU Atocha for its convenient location near the train station, as we were traveling by train. In general, we had a good stay. The staff were exceptionally helpful and kind, the housekeeping was excellent, and the hotel itself was beautifully designed. Both restaurants, on the ground and upper floors, offered great service, a delicious breakfast, and a solid selection of drinks.

While our room was nice, it felt a bit cramped due to oversized furniture like a large wardrobe and dressing table. One design issue that really stood out was the bedside lamps attached to the bed - because of their placement, we kept accidentally hitting our heads when reaching for the bedside table. Additionally, staying in an inner courtyard room meant we could hear staff talking, likely due to the echo. This wasn’t an issue during the day since we were out, but one night at 1:30 AM, we were woken up by the noise of bottles being collected and loud conversations, which was quite disruptive.

Very friendly, helpful and attentive staff Room was clean and according to our expectations. If you do not like traffic noise, make sure you ask for a room at the inner side of the hotel (no city view, but quiet)

We stayed for 3 nights. Two evenings they had dj's in the bar and/or lounge. Volume was way too loud, conversation was hardly possible. After our complaint, the receptionist staff took it seriously and made sure the bar dj turned down the volume a bit. Apparently not enough because many bar guests choose to go somewhere else (so the bar was less talmst empty) and even the bar personnel was not amused. The only one enyoying the music was the dj himself. We o nt oppose music in general, but overall in our opinion music in the bar or lounge should be cosy, amusing or entertaining but not in your face!

The dedication of the staff to fulfilling the needs of their clients and making them feel like truly honored guests was striking, and it very likely reflects a priority of the brand's corporate culture. The location within an easy, short walk to Madrid's main train station and the terminus of the easiest bus transfer from the airport would be hard to beat. My room was of generous size and impeccably clean. The breakfast was very good and served in the dining room on the top floor with great view of the city.

The hallways leading to the rooms had a cold, uninviting industrial look.

Comfortable bed, spacious bathroom, plenty of amenities, easy access to every destination.

I needed an iron that had to ask for

This hotel is good value for money. Its services and rooms are of a high standard. It is superbly located for the main railway station and well located for museums and access to the centre of Madrid. Our room (on the fifth floor) was attractive, quite spacious, and very quiet and clean. The bed was excellent. There was a good bathroom and a large shower. The breakfast is excellent - and so was the Septima restaurant in the hotel (not always a given!). There was just one odd drawback: when we asked for extra hangers for our wardrobe, the hotel was unable to supply them. Nevertheless. the hotel is highly recommended.

The accommodations were very nice. A large, comfortable bed, the room was quiet, the shower was large, with warm water and high pressure. The cleaning staff was very thorough. The front desk staff were very attentive and kind. The ground floor had a surprisingly diverse group of merchants, even including a very affordable barber. On a rainy day, they provided a complimentary umbrella for the day. The dining room on the top floor was comfortable, with a good selection of items for breakfast. The view at night was pleasant.

I paid for breakfasts, which were scheduled to end at 11:00, but realistically, the buffet was removed before 10:30. Due to waking up later, I felt rushed to eat even though it was no where close to the listed closing time for breakfast.

Beautifully decorated hotel and staff were exceptionally friendly and helpful during our stay. Breakfast was superb! So many healthy options to choose from and lots of variety - something for all! Cafe downstairs was great to relax after a long journey. Location is brilliant right next to the main Atocha train station.

Only slight negative was the sound proofing between rooms which wasn’t the best but we were there for one night only so not too much of an issue for us. Might be a problem for those considering a longer stay however the hotel has so many positives that I would consider a longer stay here despite this.

The hotel was perfectly situated for an overnight stop whilst travelling from southern Spain to France as it is right opposite Madrid Atocha station. Reception staff were very friendly and helpful and we appreciated the glass of cava that was offered. We booked a superior room, not the largest but perfect for one night. Lovely toiletries in the bathroom and excellent shower. The breakfast buffet was the most extensive we have ever seen, eggs could also be cooked to order. We ate in the restaurant on the 7th floor in the evening - delicious food and friendly staff plus live music (female singer with a lovely voice and guitarist).

Nothing

The hotel is elegant but not stuffy. The room was spacious and well laid out, with large windows overlooking the Atocha station and multiple roads that intersect there. There was great lighting in the room, which is unusual for hotels, including good reading lights by the head of the bed. There was a nice welcome plate of cheese and jamon, and the breakfast included a wonderful spread of pretty much everything you might want. The hotel is also well-located, within walking distance of great museums, El Retiro Park, and central Madrid. I would be happy to stay there again.

The price was a bit high, but not unreasonable for the quality of what was offered.

Comfortable room, very quiet despite overlooking the busy road and being near a lift. Good sized shower. Very pleasant lobby with a simple breakfast offering which we enjoyed. Check-in was efficient and quick and the welcoming glass of cava set the scene for a good stay. A short walk gets you to the Prado and Reina Sofia. Staff all spoke english and coped with our rudimentary attempts at Spanish with good humour. Will use this as our base in Madrid when we next visit.

Sadly the rooftop restaurant was closed for a function during our stay so we never got to try it. We did have a couple of drinks up there which were fine.