Firstly, we really appreciate the help and the professional attitude of their staff. Congrats! We made the right choice about this hostal. (We were worried because it's not a hotel, we didn't know what hostal means) The room and bathroom were clean and well kept. We had a room with a window, a large bed, very comfortable. The location is excellent, in a good area for finding breakfast cafes, restaurants, easy to reach museums (Reina, Prado) on foot, close to the park, close to the railstation (for airport shuttle). We could always walk to reach our next objective. Access to the building and the room was done with a code. The also have a reception available until 5pm.

It's a hostal, so the rooms are smaller than at most hotels we've been. We had no problem with this, because we only carry backpacks. However, if we had carried large luggage, we wouldn't have place to store them. The walls of the room are a bit thinner I think, but we had quiet nights during our stay. So everything was just right.

The location was great. I could do everything from walking distance, and if I felt tired it was close by uber or any other means of transportation. The staff was really helpful and the support (when we needed about the password for the main door) was quick and gave us a feeling of safety (that they would be ready anytime if needed).

There was just a small thing about the bathroom (that I think it's an easy fix an I'm not sure it it's something cultural/if that's something I didn't know how to use). There is a curtain to close the bathroom box where the is a shower to take a bath (which is not so common where I live, or at least I'm not used to). That did not bothered me, but I didn't know if that was supposed to be inside or outside, so some water came down to the floor and entered the room a bit. That said, I would definetely stay at CC Atocha again.

CC Atocha was a perfect location to explore the city of Madrid. The beautiful Parque del Buen Retiro was a 10 minute walk away, and there was a Metro station close by ( Estacion del Arte) for going further afield. The room itself was more than adequate - it was extremely clean and tidy ( free daily cleaning service available), with good shower, and air con. Check-out was not until midday, and we were allowed to then leave our luggage in reception until it was time to go to the airport. The staff were very friendly, and helpful. I would love to return to Madrid one day, and I wouldn't hesitate to stay at CC Atocha again.

The room was slightly more expensive than we would have wished for but it was clean and very comfortable, with all the facilities we needed (it was really nice to have a kettle in the room, the safe was also very useful). Very easy to check in online and to access the building / room using the keypads. The staff at reception were very friendly and accommodating (multilingual as well). Perfect location for the Atocha train station, the Prado museum and the Buen Retiro park. We would definitely consider staying there again.

The lighting system in the room was a little confusing. It would have been useful to have a separate light in the dark corner with the table and the high shelf.

Great location, super convenient when traveling to or from Atocha train station. The lady on reception was lovely, and helped us both on the check in and check out days. The room we got was a more spacious one, it was clean and simple - all you need for a short stay. We loved how quiet it was and had a restful sleep.

The handing rack was above the desk so it made it a bit challenging to store things while using the desk. Having an additional drawer would be great.

We stayed at CC Atocha during the new year celebration, apparently all the accommodations during that period went sky-high. But I still find this one reasonable, also well located. It’s within half an hour walking distance from Sol, which was fantastic for an after celebration walk on the street. The property is quite small but clean and it got all we needed. It’s totally OK if your main activity is in the city instead of staying in the room or work. ;) Staff is amazing, super friendly and sweet :) Recommend if you are looking for a stay near by the train station.

A bit difficult in the process as the credit card info needs to be filled in on their platform but not directly through booking. So does their check-in system. However, if you come within the reception hours, you can definitely check in with the staff.

Very easy check in process, with all entry codes texted in advance. Lovely staff at reception, helpful, welcoming and polite. The accommodation is very clean, and feels new and refreshed. My room was cleaned and done even though I only stayed for two nights. Very quiet throughout. Room had both heating and aircon, and a window that opened to the patio de luces. Very private and convenient. Good WiFi and adequate space to work too. Good bathroom,

Bedsheets were hard to adjust and often came out. Shower was ok, but temperature often fluctuated from cold to boiling.

Welcoming staff and location TOP (Metro, Train station, touristes places, Security) .

We know we are in Madrid for tourism, but when we return to the hotel we want some little things that make a difference. There is no small refrigerator in the rooms and what is available is subject to reception opening hours. It seems to me that there is no trust in the guests. The TV channels available are less than basic.

Receptionist at hand to help us with questions when we arrived. Immediate attention when aircon went wonky. And Clean!! Super near Atocha station and de la arte - well connected.

Not that I didn't like it, but room was rather small, but that's fine. European style sort of lift (max 2 people with 2 luggages and you have to open and close the door of the lift yourself) - but that's manageable...at least there was a lift!

Location was perfect as its near to metro. The reception was very very kind and friendly explained every question that i asked. Room was very clean had everything need for the stay. Bed was very comfortable had extra towels. Washroom was clean had all the toiletries.

Sound coming from walking hall but i think its normal as every place i have stayed