The spa was really good with lots of facilities inside. The staff were really friendly and always wanting to help and go the extra mile. The breakfast had an array of food with a great selection. The pools and grounds were well kept and the hotel was very clean. Near a supermarket which was really handy to get snacks from. The room attendants were fantastic and always paid attention to detail.

Could cater more for vegetarians in terms of hot food. We had a double bed booked where they put two single beds together which was a bit uncomfortable as gap kept on opening. We had dinner one night but it wasn’t great as we were rushed and they were tidying up 10 minutes after we sat down but we weren’t told the closing time when we were being seated, if so we would not have sat down and we were still charged full price.

Great location - close to bus stop and the beach. Was about €20 taxi ride from the airport (€5 if you take the bus). Breakfast was amazing - great selection at the buffet and freshly cooked eggs etc. There are 2 big pools to swim in and a spa centre with additional facilities (€50 per person per day on weekends). There are bars around the pool (operated by hotel staff) to get a drink to relax. Didn't even need to leave the resort for the whole day! The Sky Restaurant offered great selection of food for dinner and great view. Very friendly and professional staff. I really enjoyed the stay and would definitely come again.

The rooms itself was a bit dated, but still comfortable. The bathroom appears to be newer which was good.

Traveling with a friend it worked well for us that there was a sofa bed, which was very comfortable and allowed us to have separate bedrooms. It was easy to return the bed to a sofa to give us room in the living area. As coeliacs who need gluten free it was great to have the kitchenette as it gave us the opportunity of eating in rather than constantly searching for gluten free restaurants. The suite was spacious and clean and the balcony looked out onto the pool and the sea in the distance. Little things that made a difference were a cloths drying rack on the balcony, complementary bottle of water and a fresh rose on the table. There was only a combination shower/hair wash in the shower but reception had conditioner, body lotion and other things you might need. The shower has both large head and smaller power head, with plenty of pressure and warmth. We really liked the spa area and this was our reason for choosing this hotel. There are two large outdoor pools and an indoor pool, three jacuzzies, a large jacuzzi pool with benches and fountain and different sauna's.

As a coeliac who needs gluten free, there were options available but as with all hotel buffet breakfasts we couldn't eat much of what was on offer. We also tried to book our spa treatment in advance as this was a special treat for my friend and myself. Unfortunately the spa staff said they couldn't book us in until the diary opened on 1st April. We tried booking two months in advance of this and I re emailed on 31st March to be told they only had appointments at 17.30 which was later than we wanted.

We were welcomed with flowers on our Room. The room and its equipment were very clean. The hotel has an elegant interior. The restaurant and reception staff were great. The food was very tasty. The outdoor pool was open even though it was December, New Year. There are new machines in the gym. We had a wonderful New Year's Eve here, many thanks to all the staff who were a part of it all. Special thanks to: Dipa, Kevin, Ahlam, Nerea, Adriana, you were all great!!

I recommend revitalizing the SPA and banning guests without swimsuits there. Coffee at breakfast would be better in a self-service machine, the staff is too busy to serve all the people. Late checkout would be more practical via the guest website. The key to the safe should be handed over as standard at check-in.

Nice hotel, good breakfast, quite spacious room, good beds and large bathroom. Room also had a small kitchenette and washing facilities, but for some reason there was no washing detergent or washing brush - a cleaning lady gave us those when we asked. Cleaning lady was very lovely person, thanks for her!

Gym, inside swimming pool and sauna were nice, but gym equipment was partly outdated and sauna and swimming pool instructions were... well, there was none. People did not wash themselves before swimming and sauna, meaning they were potentially spreading body odour, sweat and diseases like foot infection. And, hotel calls it "Finnish sauna", but that was not Finnish, since in Finland they have a heater where you throw water, and also sauna rules are strict, for example you must wash yourself before sauna - and no swimming suits in sauna. Also, for some reason hotel personnel did always speak german first to us, propably because the hotel had lots of german customers.

I really liked this hotel, excellent facilities and services. The pools are fantastic, the spa is wonderful. Calm atmosphere and well behaved guests. S'Arenal beach is just an 8-minute walk away and has wonderful water at 25 degrees Celsius. There is a Mercadona and a Lidl just a few minutes' walk from the hotel. The rooms have a kitchenette, so you can buy on the Supermarket and have lunch or dinner in your room. The Sky Restaurant (top floor of the hotel) has a lot of variety and good food on the buffet, about 60 euros for 2 persons. It's worth a try once. There are many restaurants and variety in the immediate area. Safe area for walks by night. Taxi from airport to Hotel costs about 20 euros ( one way). There is also a bus stop very near the hotel to the airport (line A2, costs 5 euros per person, one way). The hotel has a parking place for bikes. There is also parking for cars at front of hotel for free.

Beautiful and pristine hotel in calm area. We had great time here, enjoying our spacious room with lovely balcon, tasty food, lush greenery, gorgeous spa, 2 enormous pools and stunning view from the "Sky" restaurant on the top floor. Everyting was great! We are very grateful to all caring staff for our wonderful and relaxing holidays in this unique and magnificent place.

Non-stop smoking neighbors on the next-door balcon. It was torture. Smoking should be forbiding in all hotel premises, cause it is damaging visitors health and hotel decent image.

Great breakfast and dinner buffets. Staff very friendly and helpful. The grounds were immaculate and clean and rooms were spacious and comfortable! I would definitely recommend this hotel. Perfect location for bike rentals, car rentals, getting to and from the airport by bus! (But to be honest, didn't love the area of El Arenal- very touristy and much nicer areas on the island than here! No fault of the hotel though at all!) Enjoyed the tennis and ping pong too! The spa facilities were amazing as well!

I loved everything, the hotel was stunning, lots of pools and space to not be fighting for a sun lounger, food was good, beds were comfy I didn't want to leave

My only gripe was the housekeepers. I specifically put the no housekeeping sign on my door, which I always do when travelling particularly when alone and they entered my room which I was really didn't like when I specifically asked for no one to come in. And when it came to check out they knocked on my door half an hour early and when I said i wasn;t ready to leave my room get she was tapping on her watch as if to tell me to leave. That was the only let down for me.

Much better than expected, really lovely. Large rooms, all very clean. Excellent breakfast and lovely lunch from the pool bar.

Very disappointed that our 4 rooms were completely spread out and no where near each other, despite requesting on booking and directly with reception. It really let it down and unfortunately we would not book again for this reason. We also asked 3 times if any of us could change rooms and were told the hotel was completely full, when it clearly wasn’t. Hotel was much bigger than expected and we were so spread out. Would not recommend unless you are in a couple as could completely ruin the holiday especially if you have kids and are put nowhere near them.