The hotel is exactly as described on the booking site. The room was very modern, clean, well isolated and the pool view with the see in the back was just great. The staff is very friendly and helpful. We had an issue with the shower and the technician solved it in 5 min. The food was excellent (breakfast + dinner) with a great selection of wines. The pool is great and we liked the aquagym in the morning. The rooftop was perfect to admire the sunset and to enjoy some great music. The hotel is well connected with Palma through several busses (2 eur ticket)

The location of the hotel is not very pleasant as near it there are many bars and the famous Mega-Park where a lots of Germans, Dutch et other nationalities were gathering. They were very noisy, drinking alcohol, leaving debris and creating an insecure environment. Every day, we saw the police and the ambulance coming to solve conflicts or to help the drunken people. We preferred to take the bus and go to Palma for a better experience.

Probably the best Hotel facility along the Playa de Palma. High quality standards. Nice rooftop bar with beautiful sunset view. We stayed in the junior suite, with pool view. Rooms are comfortable with nice balcony. Amazing breakfast, impossible to taste all of it...but dont miss Oscar's fresh made omelet. The garden is very well maintained and has impressive olive trees.

Elevators are horribly slow, and cant absorb the load during peak times. Clearly under dimensioned for a such a large building. In Shanghai, you would be in the 50th floor, by the time it gets you to the 4th.

The hotel is beautiful, very modern and elegant, with a lovely lobby, bar, and Spa. We were celebrating our engagement and the staff very kindly upgraded us to a nicer room which was beautiful also, with a lovely view of the ocean and the pool area. The room itself was really spacious and clean, and laid out really nicely. The staff could not have been more helpful, any request we had they were more than happy to help. Breakfast was great, with a huge selection of hot and cold food, including really delicious fresh fruit. The spa and relaxation area was great with a heated pool and hot tub.

There was very little wrong with our stay, and for that price, it was probably the best hotel we've ever stayed in. One small thing we noticed was that every time a neighbouring room closed their door it was very loud and almost sounded like our door was being closed. The only other thing I would warn visitors about would be the area. We did not know much about Palma and this area before we visited. It never felt unsafe, and it was February so it was nice and quiet, but I can imagine in the summer it would be super busy and maybe not as nice in the areas around the hotel, because there are lots of bars and clubs in the surrounding area.

The hotel is extremely clean and the food in the restaurant is amazing!

The location, inside the hotel is perfect but as soon as you leave you enter a dirty strip of extremely drunk people. The area is dirty, nothing to do for children unless your willing to drive 30 mins or so away from the area. The area Is full of strip clubs bars and trinket shops and the odd restaurant, which none are worth going too.

Property is nice and clean, pool area is great with plenty of sun-beds and very nice waiters. Breakfast and dinner and brilliant, food is varied and very well prepared. Staff in general is very nice and attentive.

We were put on an accessible room for disabled people. The room was nice but didn’t match our expectations particularly in the bathroom, it was uncomfortable to shower with a rolling curtain and the shower chair and bar in the toilet seat made it all look shabby, it took away from what otherwise was a great stay. We would have liked to have been informed in advance that the room was accessible as at no point during the booking or the check in process was mentioned.

The view from the balcony in the room was amazing! The hotel staff were very friendly and spoke great English, the breakfast buffet was phenomenal with plenty of different options, the indoor/outdoor pool area was clean, the room was spotless, and a little extra bonus was having a bathtub for the kids. The walk to the beach was easy and hotel was close to many restaurants. Overall, we were impressed with everything and would highly recommend!

My only small complaint was having some sort of coffee creamer would've been nice.

The staff was super friendly and professional, and the whole place was really clean and comfy. The pool area was awesome, we spent a lot of time there! Overall, we had a very good stay and would recommend this hotel.

I really hope they fix the doors so they don’t slam every time someone closes them. During our stay, we were startled awake every morning when a nearby door slammed shut, definitely not a great way to start the day. Also, the receptionist told us the tap water isn’t drinkable, so we figured there’d be complimentary water somewhere in the lobby or by the pool. But nope.. we had to buy water whenever we were thirsty, which feels pretty stingy for a five-star hotel. Finally, while there was a lot of variety in the food, the taste and quality was just okay. We kept hoping for a standout meal, but it never quite hit the mark. However, the deserts were great!

We stayed here with our baby and it was absolutley amazing. The staff was so welcoming, helpful and kind, we recieved the absolute best service and could not say anything else than positive things. This is the perfect hotel to come visit if you have a little baby. We could go to the spa with our 11 month (of course with exceptions of the sauna etc). He a loved it and he had so much fun in the pool there. He also got a bathrobe as well as us. It’s nice to see that they truerly treats everyone good, both the little ones and us! The staff were helpful, they sorted things straight away. We loved our room and the shower was huge! Bathroom had a his & hers. It was good space and very comfirtable to be there. Thank you for such a nice stay! 😊

If I were to comment on something I didn’t like, it must be that the big sunbeds costed money to rent.

Hotel was amazing, room, food and pool area were perfect for total relaxation. There were plenty of sun loungers and the salt water pool was the nicest pool I have been in. The restaurant was lovely and relaxed and having a table allocated to you for your stay was a great idea (no pressure to be at dinner at a certain time).

This hotel is a hotel to switch off and relax in. There is a few grocery shops nearby but nothing much to do outside of the hotel. We had one rainy day in the week we were there so we traveled into Palma by bus, which was easy as the no 25 bus was just a few mins walk away or the no 23 bus running every few min. Sun loungers could be a little more comfortable for a 5* Hotel but would not put me off staying here again.

- Dinner and Breakfast are amazing, they have an immense variety of choices and there is something for everyone - Rooms are tidy and clean, the reception even gave us a room with a Pool view which was a nice gesture - My son celebrated his 2nd birthday and at dinner, the adults got free prosecco and my child got a strawberry tiramisu cake as a birthday gift free of charge from the hotel. Amazing service!

- Pricey but worth it, else everything was excellent