Everything about the hotel was fabulous. The decor, the view, the staff, the rooms, the breakfast and of course the lovely receptionist who was very informative and her English was good enough in that we were able to understand her as our Spanish is nearly non existent. The selection for breakfast was very good as well. When we were told the times of the breakfast we picked it up wrong. She gave us a time of 10.30 and we said that would do, but what she was telling us was that it was over at 10.30 am. She was very nice when we apologised and still let us have breakfast.

Nothing springs to mind. Mind you it would have been nice to have dined in the hotel when we arrived but I think 7.00 pm was a bit too late and we didn't see any other diners.

The hotel facilities, services and decoration are definitely worth a lot more than 1 star. It is very tidy, the room was big and beautifully designed (including nice elements such as wooden beams) and nicely decorated and had a bathroom with the biggest walk in shower I have ever seen. The TV had Netflix. Breakfast was excellent with fresh bread, fruit, yoghurt, cereals and different cakes. Very friendly owners. Only 5 minute walk to bus stop with bus that takes you down to the beach in La Arena. Would recommend!

Only downside is location, at few hundred meters from an oil refinery.

Ideally situated small hotel on the outskirts of Bilbao and only 15 mins from the port. Very friendly and obliging staff, good breakfast, easy car parking behind secure gates and comfortable and clean rooms. The only negative was outside of the hotel's control - an oil refinery close by which we did not fund noisy but did get a smell of oil from on occasion. We would stay again. We had some basic Spanish phrases, and the owners had some English, so we were able to communicate. Some nice Basque tavernas in the local village also.

Location close to refinery.

Liked everything except the smelly gas works beside the property

As above

This characterful property is really well located for bilbao airport or the ferry, being close to the motorway, but it's also a lovely half hour walk along the river to a great beach at la Arena. The property has been beautifully and elegantly re-furbished in a stylish combination of traditional and contemporary decor. The staff are really helpful and friendly. We enjoyed sitting in the covered terrace with drinks from the bar. And it seems that management have reacted to previous reviews, because there are now sandwich snacks available at the bar. . Bed was super comfortable, big shower, and room very clean. Plenty of breakfast choices too.

Arrived in Bilbao by bicycle to catch Bilbao Rosslare ferry. Hotel has very secure gated  Carpark and bicycle parking. Close to Ferry, 15 mins by car 45 by bicycle. Stayed here 2 nights. This is a really beautiful hotel, more like a topend country house, lots of character, superbly decorated with top quality fittings, immaculately clean. Fabulous little touches in the room incuded Toothbrush and paste, comb, and travel shaving kit provided in room !!. The owners who run the hotel are very nice and work very hard to maintain their very high standards. Even remerbering their guests' first names. You are made feel at home. The buffet breakfast is excellent with a great variety of items. The hotel is close to a small village and to a nice beach. It is the perfect location to stay over and relax for catching the ferry from Bilbao and avoids staying in the city. Great value and  Highly recommended. 

Good location for ferry service we were using. We were running late, we updated the hotel and they stayed up till 23.30 to greet us Very nice staff, spoke a little English but still better than my Spanish Very happy to stay there again if the need arose.

Breakfast was okay, not a massive choice. Biggest weakness was the ham slices, waterery, no taste. For 7e, not a massive problem

Great and very comfortable accommodation, very friendly hotel owners, very well equipped rooms, the quality of the rooms exceeds the stars of the hotel significantly, large bathroom/ shower, very comfortable beds

It is a lovely little village but there is an industrial area, however the quality of the hotel and the friendliness is making up for it. Also the beach is just 5-10 min away by car/bus.

The hospitality and friendliness were just so good. The kind of treatment that makes you feel bad if you didn’t leave them a good review haha! The room, toilet, the whole hotel, everything was clean and nice. Definitely would come again if I’m around the area in the future.

The parking gate is closed by default and I had to phone call them when I wanted to enter and when I wanted to leave.

Hotel was in a great location to the ferry port. Staff were excellent and waited beyond check-in time for me to arrive. The hotel is quirky and absolutely immaculate! Bonus for the secured and gated parking area! Phenomenal value for money!

Perhaps some snacks made available although no big issue.