Location was excellent, very central with 15 minute walk to Guggenheim Bilbao or Old Town, 10 minute walk to boat tour or 5 minutes to Funicular ride to top of Bilbao. Staff were super helpful and friendly ( shout out to Oksana and Jorge at the reception who helped us with local attractions, directions and finding restaurants ).

Breakfast was ok to good ( caveat: I am very particular about breakfast ). Breakfast value was decent, coffee needs improvement. To be fair, this would be my only criticism for a superb stay at this hotel.

The hotel is in an excellent location - easy walking from the train station, the old town area and the main city area and congress centre. The Guggenheim is just across the river and to the right - very accessible. A main footbridge across the river is just outside the hotel making access to the city so convenient. The staff were super helpful and nothing was too much trouble. The hotel has a cafe and restaurant on the ground floor, plus there are various eating places nearby. The foyer area is generous, with comfortable lounges and is spacious for groups to meet, for example. The room was very comfortable and very clean, a good sized bathroom and great hot water. The wifi was excellent.

I enjoyed the hotel stay very much and nothing to add here,

This was the second time I stayed in this hotel. The staff were just as friendly and helpful as before. The hotel is in a great location. My elderly parents were with me so it was in easy walking distance for them to the old town and the museum. The bed was comfortable. And we were able to get a kettle to make tea in the room when we asked. The breakfast is plentiful with good choice

We had a triple room. It was a bit tight for 3 people but were not in the room much.

The hotel has a very nice bar restaurant with a small terrace. The Guggenheim is 5 minutes walking distance. Behind the hotel is a funicular that leads you to the mirador del monte Atxandra, which gives you a spectacular view of the city. Opposite the hotel is the departure point for boat tours, that lead you through the industrial history.

The rooms are a bit small and old fashioned, but the price value and everything else are very good.

The hotel is perfectly located, in the very center, close to all the museums and places of interest.

The only thing I'd like to warn a receptionist about - I asked the receptionist to arrange a taxi for me since I had an early flight and emphasised that I would be paying by card. However, the taxi driver did not accept card payment and I was lucky that he was satisfied with the amount I had in my wallet though it was not the right amount.

The welcoming staff was great, despite us arriving at 3AM. They went the extra mile to be helpful and of constant service. We could also leave the luggage on our last day and enjoy the full day of strolling lightly through the town. On spot!

The cleaning lady was once pretty loud early morning when we had clearly hung the "Don't disturb" sign on our door. That was uncalled for as we really needed to sleep that morning.

Quite a few good things worth-highlighting: - Staff: Quality service. The staff members I encountered, including but not limited to Oksana (the Ukrainian girl), were superb in helping me out with dining options, getting around the city and booking bus tickets online. - Location: Beautifully quiet location. Comfortable walk to Guggenheim Museum, the Old Town, San Mamés Stadium. Personally I would prefer hotels in this location than those in the Old Town. - Package: Apparently the hotel has deals with Guggenheim Museum and as a hotel guest I enjoyed discount in museum ticket. - Liked the spacious bathroom.

Nothing major: on my arrival, I was not quite sure where the entrance was.

From the minute you walked into the hotel the staff were so friendly and helpful. The hotel was nice and cool as it was very hot in Bilbao during my stay. I didn't have breakfast included but booked it at reception as a bit cheaper than doing it on the morning. There was great choose and as buffet style so could fill up. The location was perfect. Everything was in walking distance and tram stop for the main bus and train station was the other side of the bridge.

Nothing I can think of

The hotel staff was very polite and knowledgeable. They gave us good practical advice and helped us with everything. The location is great - near to the most remarkable places in the city. The room was the one I had chosen. It matched the description. The breakfast was very good - varied and tasty.

Actually there is not anything I did not like. The only thing I will do the next time I will book a twin room. It is a hotel I would like to stay again.

Modern well equipped *** hotel. Very nice bathroom with 2 sinks is a plus for a hotel of this class and price range. Half way between Gogenheim Museum and the old town. Like many downtown hotels, next to no parking at the hotel. We parked in a public underground lot 10 minutes away for 22€ overnight.