There were 2 outstanding staff members that we would like to mention. Rick and Pelayo. They were both very helpful, kind, friendly and always smiling. When we left or arrived back to the hotel, they always greeted us and wanted to know how our day was and what they could do for us. Rick even greeted us by name! They made our stay more enjoyable I especially enjoyed the pillow menu.

The room was quite dark, not enough lighting. The air conditioning vents pointed right toward the beds, and it was a bit uncomfortable to sit on the bed without being under the covers.

I was primarily there to attend an international conference. The Hotel was well able to set up for the hotel guests and also accomodate meetings and presentations. The city center was exploding with beautiful flowers, the Guggenheim was a 10 min walk and a big variety of quaint Tapas and cafes closeby. Most important were the staff. Everyone looked so well turned out. I felt very well cared for. This was my first visit to Spain and I had a few more questions than I imagined. The front desk people (Roberto, Raphael, Giuseppi, and a special mention to Rick who was endlessly patient, knowledgeable and kind. I was embarrassed to show my level of ignorance but I needed to finish some reports etc., and he was ever so helpful to me with utilizing the Business Center computer and printer. He is at least dual lingual and respectful.

I would have liked to have known about the lovely, cozy, upstairs balcony sooner. Somehow I missed it until my last two nights. It was so lovely for having a martini, reading, watching and listening to the city or a chat.

We had to write this review!! Mr. Roberto greeted us when we came and when we left in a way we truly have never been greeted before, his genuine welcome and smile made our day after our long drive to reach the hotel. His witty character and warm smile is unmatched to any other. Also a big thanks to Mr. Rick who also greeted us with a warm smile and some nice jokes. Truly exceptional! Thank you!

Everything was amazing

The staff, Rick, in partícular, was beyond helpful. The accommodations were very clean and thoughtfully put together.

Everything was pricey including 30 euros for daily parking.

The hotel has an historic look and feel and is well located in Abando district, great for shopping and eating. The gym was well equipped for a weights workout - much better than most hotel gyms. The rooms were really large and our bathroom even had a double sink.

I loved everything.

The location and the awesome property’ . Rick was the best

The bar was short handed

Staff is extremely friendly and helpful, Breakfast is amazing, location couldn’t be better, room is clean and bed is comfortable.

We stayed in room 609, the room size, bathroom and room amenities, were below expectations compared to the photo gallery! Despite that, we loved it!

Good location and great service. Rick provided exceptional service. Very spacious room with all the amenities.

The hotel was gorgeous and the food was really tasty

I am 75 years old and from Ireland. I visited with my firend and had two nights in Bilbao followed by two nights in San Sebastian. We watched the Bilbao v Man. united match in the bar as I am an avid football fan. When the barmen realised we were united supporters they could not have been more rude. I am a well respected mother, grandmother and to be treated like that was disgraceful. We were getting dirty looks from the staff. I suspect they thought were were English! Either way, we didn't need to be treated like that. For that reason I would not return, a shame really as the hotel is fabulous.

Beautiful old style hotel. Great location for walking to the shopping district and restaurants. Not too far to the old town either. Room was very large and mixed modern and traditional styles. Did look onto the side street, but noise was minimal and didn't keep us awake. We were only there for one night, prior to catching our flight back to the UK early the next morning. We didn't sample the food. If we go back to Bilbao would definitely try and stay here.

Unfortunately, a couple of the reception staff were a little unwelcoming. I would have expected a warmer welcome. This could just be the culture as we did find this in a few places in Bilbao and Sans Sebastian. The concierge were very helpful and friendly.