I was primarily there to attend an international conference. The Hotel was well able to set up for the hotel guests and also accomodate meetings and presentations. The city center was exploding with beautiful flowers, the Guggenheim was a 10 min walk and a big variety of quaint Tapas and cafes closeby. Most important were the staff. Everyone looked so well turned out. I felt very well cared for. This was my first visit to Spain and I had a few more questions than I imagined. The front desk people (Roberto, Raphael, Giuseppi, and a special mention to Rick who was endlessly patient, knowledgeable and kind. I was embarrassed to show my level of ignorance but I needed to finish some reports etc., and he was ever so helpful to me with utilizing the Business Center computer and printer. He is at least dual lingual and respectful.

I would have liked to have known about the lovely, cozy, upstairs balcony sooner. Somehow I missed it until my last two nights. It was so lovely for having a martini, reading, watching and listening to the city or a chat.

We had to write this review!! Mr. Roberto greeted us when we came and when we left in a way we truly have never been greeted before, his genuine welcome and smile made our day after our long drive to reach the hotel. His witty character and warm smile is unmatched to any other. Also a big thanks to Mr. Rick who also greeted us with a warm smile and some nice jokes. Truly exceptional! Thank you!

Everything was amazing

The staff, Rick, in partícular, was beyond helpful. The accommodations were very clean and thoughtfully put together.

Everything was pricey including 30 euros for daily parking.

Staff is extremely friendly and helpful, Breakfast is amazing, location couldn’t be better, room is clean and bed is comfortable.

We stayed in room 609, the room size, bathroom and room amenities, were below expectations compared to the photo gallery! Despite that, we loved it!

Good location and great service. Rick provided exceptional service. Very spacious room with all the amenities.

Very central location with parking, albeit expensive. Helpful staff.

Our room was noisy both from inside and outside of the hotel.

Hotel Carlton is a comfortable, palatial hotel harking back to a bygone era with strong customer service values. The staff were superb and very helpful. Thank you to Anxton with the car and Javier for tips on what to see in Segovia.The room was large and very comfortable. Unfortunately, it has to be said that the room was next to the Terrace Bar Pantry and that made it occasionally noisy. One familiar theme seems to be that a room that is booked through Booking.com is perhaps not the best of that particular room type. This is supported by a hotelier's recent comments about Booking.com charges/commission etc.

Location was perfect. Staff excellent

We like the location surrounded by all the shops, cafes and restaurants. The staff were very helpful with our bags and with extra requests (kettle). We were surprised to find a coffee/tea-making facility in the room. Being Irish, we got the kettle and extra tea bags. We had to buy our milk (loads of supermarkets nearby). There are also trains (you can go to Barcelona, San Sebastian, etc) and buses outside the hotel (we didn't use them).

We didn't like the lack of parking for guests staying in a 5-star hotel. We had to walk 6/7 mins away from the car park to the hotel, with the lashing of rain down on us. Not pleasant. Plus we didn't know the area so it was a bit awkward walking. We did get a map from the porter at the hotel - unfortunately, we parked somewhere else because of the one-way system.

The situation is perfect, the Airport Bus stops outside ,all the major interesting sites are easy to walk to. The gym was handy.

There is nothing wrong with the property. The problem I found involved getting enough supplies of coffee pods for the machine in the room. It seems that one is rationed to two pods a day, one decaffeinated and one normal and only one little sachet of milk.This surprised me as it is a 5 Star hotel and I was staying in a double room.It is difficult to know where to request more as there is no hospitality department in the hotel and room service will only bring ready made coffee. I was fortunate to discover that I could obtain milk from the bar and the bartender did manage to arrange for a few coffee pods to be delivered to my room..

We had a very quick overnight stay during la Semana Grande, which we were unaware about but the reception staff were exceptional and gave us a lot of information and recommendations about the events that were taking place and how to get to them from the hotel. All staff were very friendly and professional.

I had read that there was parking at the hotel, which was one of the reasons that I booked The Carlton. I didn't realise that this had to be booked and therefore we had to park our car on the street nearby and worry about parking payments etc, which wasn't ideal. Definitely book in advance if this is important to your stay. Some of the furniture in our room was a bit tired - uncomfortable lounge chairs that were aged, but the room was large and the hotel is well located.