My room was upgraded (i guess) because I had a cute little terrace with a table and two chairs. I couldn’t use it because it was to cold, but it was really lovely. The room in general was extremely good - had everything, iron kettle, coffee machine, hairdryer, shower is very good pressure. Spa is clean and renovated, but really small even for 6 people. Breakfast is high level! I definitely would stay there again.

I think 50 minutes of spa is not enough, spa is extra price

Really nice hotel. Unfortunately we don’t realise they had an outside area with heaters! We had looked at many places in the city for outside seating and heating because I like to smoke a cigar in the evening and we had one all along at the hotel! The room was really nice. Shower was great and shower door didn’t let water through which is a first for a hotel! The man on the reception desk Saturday morning and Sunday morning was really nice too. He wore glasses but didn’t get his name but he deserves a mention for his customer service. Thank you. I would definitely stay here again. It is a wonderful hotel.

Nothing. It was perfect.

We did not have breakfast or use the facilities which included spa, swimming pool and fitness center as we arrived in afternoon and left early. They did offer a complimentary drink as our room was not quite ready. However they promptly called us when it was and found out we’d been upgraded to the best room which had balcony with canopy, complimentary water, gummy bears and 2 Lindt chocolates and massive bed. The shower was powerful with 2 heads, the best on our travels actually. The superior room was quiet, private and spacious.

The weather😏which can’t be helped.

We had a lovely room - they put us on the 7th floor so we had a balcony we weren’t expecting. The bed was very comfortable, the room got very dark at night for sleeping, and the temperature was very controllable. The shower pressure was GREAT and the shower itself was lovely. Staff were all very friendly. The parking was right at the hotel. It was an easy walk everywhere we wanted to go (10 minutes to Guggenheim, 20 minutes to old city)

The food at the restaurant was fair but the service was quite poor. I think maybe they had much more of a crowd than they’d expected, but they ran out of many items and the waits were long. Staff still friendly during tho

The location of the hotel was excellent, everything we wanted to see or do was within walking distance. We felt very safe and the area had some lovely restaurants. The breakfast was excellent with a tremendous amount of choice. The staff were very friendly and helpful. They booked a couple of restaurants for us. We had booked a Superior room which was located on the 5th floor, the room had plenty of space and there was a good amount of wardrobe space. The bed was comfortable and the bathroom a good size. The water was always nice and hot in the shower. Our towels were changed regularly. Further our room was lovely and quiet. All in all we thought the hotel was excellent.

Nothing, for us everything was great.

Staff were incredibly helpful and nice and to speak to. The room with the balcony was lovely with great views of Bilbao and Catalonia Gran Via and it was nice that we could see the fireworks during the August festival from our own balcony. The spa access was also great alongside the breakfast variety and quality of the food. Would definitely recommend this hotel and would stay there again

The rooftop pool is much smaller in reality than in the pictures and it would benefit from having a small bar/ drinks area or just having staff up there to help with anything you need as a guest

Very friendly staff, very clean, spacious room. They were able to check us in early and have a late checkout when we checked on the day. Loved the terrace and we did use the plunge pool but only loungers for @8 people.

More milk pots in our room! I did ask but the housemaids were a bit reticent to give them, even after leaving a note in Spanish - very, very minor point. Plunge pool is smaller than it looks on the website and you pay to use the spa facilities by the hour @€20.

Easy to find location on a busy road with lots of other hotels. Close to parks, the river and the Guggenheim. Parking available right next door. Staff very helpful and friendly. Nice lobby and bar area and a really great courtyard out back. Rooms was very sizeable and bed was comfy. Nice atmosphere throughout. Breakfast offered a wide choice and was very nice. We had a bar snack meal in the evening and that was very tasty as well. There's a rooftop pool and a spa/pool area in the basement, which looked really nice.

Not much to say except the rooftop pool is quite small and was very busy. The spa area required quite a hefty charge I thought, so we passed. It seemed a mistake as other hotels offer the service free to guests. I had requested a balcony and got one on the fifth floor, so, you know, heights. I need to re-think this.

Nice hotel with walking distance to everything. Very good breakfast, good beds and very friendly and helpful staff all over the hotel. Outside terrace. Quiet.

The pool and the gym and the balcony could have been a little bit bigger, but nice to have the opportunity.

We felt the warm welcome the moment we entered the reception and Maria gave us useful info about the town and good restaurants nearby, very well trained and polite personnel ( we travel a lot and I can say this is by far one of the best hotels we stayed in) Because on the last day of our stay at Catalonia the water had to be cut as a measure of city’s water hygienical measures, Maria told us we were upgraded to a room with a terrace( nice surprise) and I think this is a sign of a very good and civilised manner of treating clients! Bravo, we had a very nice vacation and we sure will be back in beautiful Bilbao! P.s Salutari si lui Alex de la receptie!🙂

Nothing!