I recently stayed at Cinnamon Bey Beruwala, and as usual, Cinnamon Hotels went above and beyond by upgrading my room to the deluxe category, which was a lovely surprise. The hotel is in a great location, and the deluxe room was spacious, well-maintained, and met all expectations.Check-in was smooth and efficient, thanks to Mihirani, who handled the process professionally. The food was of good quality and up to Cinnamon’s usual high standards..

However, I did notice that the overall customer service fell short compared to what I have come to expect from Cinnamon Hotels. There seemed to be a lack of the usual warm, empathetic service that is a hallmark of their brand. It was below par, and this is an area that needs attention to align with the high standards I’ve experienced at other Cinnamon properties.Overall, the stay was good, but the customer service could definitely be improved to maintain the high standards that loyal customers like myself expect from Cinnamon

My family and I (parents and siblings) spent a weekend at Cinnamon Bey Beruwala, and it was truly a memorable experience. From the moment we arrived, the resort’s ambiance, facilities, and service made us feel relaxed and well taken care of. The amenities were top-notch—from the spacious pool to the well-equipped gym and serene spa, everything was maintained beautifully. A special thank you to Shehani and Sarindu at the reception. They were extremely welcoming and friendly. Shehani went the extra mile by walking us to our rooms while explaining all the amenities, their locations, and timings, which made our stay smooth and organized right from the beginning. The buffets at the Büfe restaurant were outstanding! There was a deliciously wide spread covering multiple cuisines—from Sri Lankan to international dishes—and everything we tried was fresh and flavorful. Easily one of the best buffet experiences we’ve had at a resort. There was a minor slip-up with room service, but honestly, it didn’t take away from how enjoyable the overall stay was. The staff’s warmth, the beautiful location, and the great food more than made up for it. We’re already looking forward to our next visit. Thank you, Cinnamon Bey, for making our family getaway so special!

The location of this resort is good. River meets see at this place and there is a lagoon just in front of this property. Good options to relax and play. Badminton (in open), cricket, table tennis, volleyball etc. They have a band, which plays live music in evening; played couple hindi songs for us. Rooms are just fine; we took sea facing rooms.

Indian vegetarian food options need to improve. On the beach, there are bunch of natives, who are trying to do business w/ tourists, sometimes it becomes annoying.

Food was excellent. the room was great

Night auditors attitude. Was not very accommodating. I was trying to get a 2nd room but the night auditor was not willing to accommodate us said the rate would be almost the same as what we are paying for 2 nights. said at 2am the room was not ready even if we willing to pay. As a hotelier I would try to accommodate our guest the best we can and sell another room if possible, especially at that hour. That room will not be ever sold again for any rate! Was very disappointed that we had to go stay somewhere else for that night.

Loved location on beach, pool, lovely room booked sea view superior room 309 after a week of guesthouses. So so clean no sewage smells like in other places. Staff were lovely from reception to porters bar the sour lady on tea and coffee in buffet area but we all have bad days….Loved my stay and the staff are a credit to the hotel

Nothing at all I really enjoyed the Cinnamon enough that I booked a sister hotel in Colombo

We had an amazing time at this Sri Lankan owned and run establishment, and the whole family were looked after incredibly well by excellent well trained staff and a strong management team. Excellent standards of service. Great architectural design. Food and entertainment were of a very high quality. Friendly staff. Immaculately clean throughout.

Staff was friendly and accomodative, specially since we travelled with a babay under 1y. They assisted quite well specially on the baby's food preparation Special Thanks to Themiya and Bhagya

The hotel rate was quite high than specially compared in other countries in the region

Room was very comfortable, communal areas were vast and airy, wide choice of food at both breakfast and dinner, deluxe pool was quiet and direct access to the beach.

Couldn't get used to the bathroom, I understand the idea but the "outside" bathroom was awkward to get used to. Didn't like that at check-out the reception had to call housekeeping to check mini-bar consumption despite me having handed over the chit and the concierge wouldn't let me leave with my driver until he'd checked with reception that I'd paid, all very unnecessary.

Had a fantastic two-night stay at Cinnamon Bay Beruwala with my family and absolutely loved it! Right off the bat, the porters were incredibly friendly and efficient with our luggage. The check-in process was smooth and quick, although they didn't accept American Express. No biggie, though; I had other cards. The 3 Superior rooms we booked were super spacious, with all the listed amenities on booking.com. Happy with that! We also opted for rooms with breakfast included, served at the "Büfe" restaurant. The spread was packed with various delicious Sri Lankan dishes and didn't repeat over the days. One thing, though, the place had quite a few flies and some cats wandering around, which might bother some. For lunch and dinner, we decided to dine at Büfe as well, and we were pleasantly surprised by the affordability (keep in mind, I'm comparing it to Swiss prices!). For five adults, our total for one lunch and two dinner buffets came to around CHF 300. Great value! In-room dining service available 24/7 via phone was a plus. Orders were delivered from their Ice Restaurant, which you could also visit. There's a designated smoking area, and I noticed folks respected this, making it comfortable for everyone else. They also had a beautiful swimming pool and a separate kids' pool with a play area - a bonus for families like us. Kudos to the housekeeping, reception, and porter staff, who were exceptionally friendly and helpful throughout our stay! The beach, directly accessible from the hotel, was mostly clean, though a bit rocky, and had some glass pieces. Just be a bit cautious with kids. Our stay started with a welcome drink - a lovely gesture that set the tone for our fantastic stay. Overall, a fantastic experience. Highly recommended!

The staff were really courteous and helpful. We had a special child with us and the staff went out of the way to make us comfortable. The Manager, Sanjay was always checking with us to see if everything was fine. One of the best experiences that we ever had