My third stay here in a year across seasons and each time in a different room. consistent quality in the product despite the dated feel of the property. The staff have always been a key feature of this property. Friendly and make you willing to come back. I enjoyed the restaurant although relative to some properties around, the prices were on the rich side. Interesting Autumn menu.

Nothing really. Everything worked as billed. I was somewhat shocked at the surge pricing where on one weekend night the price shot up from 280 to 440 SFR.

Located in the center of charming Appenzell. Restaurant was just excellent. Breakfast was good. Lovely view of the town and gardens from my room. Staff were kind and friendly, even found me a comb when I forgot my hairbrush.

Needs a renovation. In the August heat the room was very hot and airless. I asked for and was very kindly given a fan and so I managed to sleep. Duvets are down even during the hot summer; would have been nice to have something lighter or just a top sheet.

I'm a repeat customer because the last time I stayed, it was a nice quiet room at the back. I got upgraded this time and had a similarly delightful, quiet room with a view of the neighboring hills. The room was large, comfortable and had period decor without being stuffy. As with the last stay, the staff were very friendly and cheerful and my breakfasts and dinners were highly enjoyable.

The hotel was well located in the middle of the town. Breakfast had plenty of quality options - particularly fresh bread. Dinner was very tasty and the service was friendly and helpful.

This is a matter of taste but the bed was too soft. We are also used to having a hot water kettle in the room to be able to make hot water but there was no coffee/tea set. The hotel was able to provide us with a flask of warm water which is a partial solution.

Everything it was an amazing place and we were treated like royalty. The room was beautiful and so comfortable, clean, well appointed and quiet. Breakfast was delicious and cooked to order. Location was perfect. Dinner was delicious. Can’t say enough. We will be back!

There could provide coffee in the room.

It was well located, near the train station. It was very clean, and the staff were attentive. The best part of the entire stay was the free continental breakfast. Delicious coffee, pastries, yogurt, juice and omelettes.

There was high humidity when we were there, so the room was hot and uncomfortable.

The house staff were friendly and informative. The property itself is dated but it is very well maintained and the room was quiet and comfortable. I chose to stay in one of the larger rooms facing the rear courtyard and it was as billed - quiet. I stayed another two nights!

The bells in the village toll quite loudly. I woke up early but if you don't be warned.

The room decor was Swiss|German and matched the area we were visiting..Very lovely with new modern bathroom. Breakfast was your typical fare…but still plenty to eat. All the staff were welcoming and helpful when spoken to. Restaurant meal was tasty enough with a few drinks.

Nothing!

Large comfortable rooms. Very nice, and well-located.

No air conditioning, and we were there during a festival, so opening windows was very noisy. I don't imagine that would be a problem at other times.

The room was spacious and lovely decorated. Breakfast was great and the food for lunch and dinner as well. Service was outstanding.

The girls at the reception could be friendlier. This was actually the only thing to complain about.