I can’t say there was anything I didn’t like! The location was beautiful, parking easy, the spa amazing, my room and the view off the balcony was beautiful! Everything was very well thought out. I liked the refreshment stands on each floor, I thought it that was a really good touch! It wasn’t a massive hotel so getting around was super easy, the restaurants were lovely and the food, well, yum!! All the staff seemed very pleasant and friendly. Nothing was too much :) the spa area is phenomenal, so so relaxing! The outdoor pools and area are fabulous, if you enjoy nature then this is the place! I had a manicure whilst I was there and my therapist was lovely! Very friendly too. I don’t think I’ve felt that relaxed in a long time, thank you.

Spa facilities. View of my room. Staff helpfulness Location near train station Cleanliness

All hotel signages and printouts are exclusively in German, giving the impression that the hotel is mainly welcoming German- speaking guests. I strongly suggest including English as a second language. Coffee machine is not in the room but on each floor working only 5 AM to 9 AM which quite restrictive. No minibar in the room.

Wonderful hotel, clean, quiet, comfortable, friendly staff, great restaurant, amazing breakfast, very nice amenities including coffee/tea on each floor, lovely pool and spa area, attention to detail...

Perhaps a few more signs in English or French (but that is true of Appenzell in general which is quite wonderful)

A beautifully located hotel. The staff was all very helpful and extremely nice. Breakfast, as well as dinner, were delicious. The room was spacious and very comfortable. Very comfortable parking lot beneath the hotel with an elevator from there to all floors. Not a cheap hotel but relative to prices in Switzerland very high value for money.

If I have to pick one thing so the interior design was a bit too modern with colors that do not fit the ambiance of the hotel and its surroundings. Nothing significant and surely I'll be very glad to stay there again.

This property is amazing, I didn't expect such a big hotel and the one of this quality. Everything is great and really thought out. Great breakfast, great sauna, great restaurant (if the chef works up mains a bit, I really see Michelin star for them in the future, the starters are already there, btw). Great bar with live music. Tea and water and fruits are available 24 h on every floor. Honestly, everything was perfect.

20 h closure time for the pool and the sauna is too short when you are hiking, even in winter. 22 h would be much, much better :) But that's only criticism I can find :)

I have stayed here several times. It is very expensive so it makes a lovely treat. Personally I like that it is all „auf Deutsch“. I like to experience a place from that country‘s perspective, plus I can work on my German!

I like everything there, comfortable room, free water at any time, free tee, fresh mint with tee, herbal guarden, food, kindness of staff, everything. Will be back again. :)

Friday night dinner was perfect but saturday night was so so! Would be better to have some more options, menu is a bit limited. Sevice is very good at all levels:)

Exceptional service and friendliness of each and every staff member in all areas. What we really appreciated was the possibility of using the spa facilities after checkout as well. New Sauna facilities were a dream

Nothing

literally everything! the kind staff, the clean spa facilities and healthy snacks, the breakfast…

Nothing to mention, everything was good.