Beautiful, large, quiet room with all facilities and conveniences. Staff extremely helpful and attentive. We felt it was good value for money. Door and reception staff very helpful and friendly.

Nothing really! We were provided vouchers for the 3rd floor Japanese restaurant but there was only space in the Kaiseki restaurant which we didn't fancy after looking at the menu. Staff tried to accommodate us but we decided not to eat there eventually. Instead, we later went to the bar on 28th floor with again fantastic staff and great views. We billed these drinks to the room but were told these were free when we checked out.

Beautiful thoughtfully designed facilities with a clean new look. Many things together created a wonderful experience, eg. big rooms with a couch area, daily fruit and snacks, teapot and Nespresso machine, a sliding door between bathroom and bedroom area, soft close drawers, the size of the bath, the bidet with automatic open/close and flush. I loved the beds - comfortable firm supportive mattresses and the most soft huggable duvets - and big beds each in a twin room. Lovely staff - from the front door welcomers always making sure you take care on the steps or offering you an umbrella, to the cleaners who even took note to empty the bin but leave the plastic bag I was using so I could re-use it. Special thanks to Esther at reception who helped us last-minute book a driver and even printed out an itinerary recommendation for us. The car itself had big windows, plenty of legroom and was stocked with water. Thank you also to Tina for recommendations, especially in the typhoon season. The gym and restaurant staff were also very happy to give us a tour of their areas as well. We made good use of the sauna, hot bath, swimming pool, and gym. Overall, we absolutely loved it. Always looked forward to coming back to rest after exploring Kaohsiung. My mother rated it six stars!

Nothing! The price might be the issue for future stays. Will admit, I wouldn’t have booked this place if it wasn’t for a decent discount.

The room is big and spacious with a large walk-in wardrobe and digital safe. The bathroom was long, wide, well-lit, with double-sinks. A long shoe horn was provided, as well as two large artsy coffee table books that were an interesting flip-thru.

Given the price and the luxurious appearance of the hotel, it was a bit odd that no toiletries were provided (i.e., shower cap, cotton buds, disposable toothbrushes, etc.), nor bath robes. Facilities-wise, a bit lacking, despite there being a short pool.

Staffs were fabulously kind and perfectional, love the atmosphere in the hall was elegant, peace and beautiful fragrance surrounding, the room was absolutely comfy and relaxed.

Only one thing was the staff who accepted my check-in was too nervous, then didn’t mention if I had breakfast included or not, but it’s okay, her attitude I like it, I had a responsibility to asked not totally her fault. Most of things were all match my expectations I couldn’t find any disadvantages to be honest!

This was the finest hotel we have ever stayed in!!! Amazing room, the photos do not do justice to this room. The room is huge and the bathroom is one of the biggest we have seen. The bed was heavenly, such a great sleep was had by all! This is a hotel that we will come back to again, one not to miss. The location is perfect, just a short stroll to a shopping centre (you will find the best hot pot here) train and bus. The staff are lovely. Hotel is an absolute 10+

nothing

Everything was gorgeous- the room, decor, furniture, amenities, etc. The staff were super friendly - it was really nice being greeted at the door each time we left or returned to the hotel. The breakfast was also very filling - you get a choice of different sets ranging from western to Taiwanese and more. They have a small but super clean gym, outdoor swimming pool, and the sauna included a steam room, hot tub, and cold plunge pool (16 degrees Celsius). The bed was also so soft and comfortable- I don’t know what thread count they use but I want the same sheets for my bed!

I found that all the pillows in Taiwan are really flat.. they start out puffy but as soon as you sleep on them, they deflate.

This hotel is heaven. Our stay was expensive, but worth every penny. The atmosphere is calm and relaxing from the moment you step through the front door, and this continues throughout the entire hotel. Our room was beautiful, with a stunning view out over the city (including a glorious freestanding bath in the bathroom window). We were torn between spending time here and in the pool/spa area, which was equally fabulous. We mostly had the infinity pool to ourselves, and the spa (complete with sauna, steam room, and hot/cold pools) was the perfect place to relax after a day of sightseeing. Bear in mind that if you're a mixed-sex couple, the spa is separated into male/female areas.

Service at Silks Club was very impressive, including the info from the concierge, sundowner drinks around the pool and easy check-out. Breakfast was extensive and we liked the choice of a Japanese breakfast so not just a random buffet. Parking was great and included in our rate. Our room was very comfortable and quiet. Bathroom was especially nice.

Room rate was definitely in the 5 star category. Location was easy to drive to although not especially close to anything.

Rooms are huge

Bag drop AFTER check-in IS THE WORST EXPERIENCE EVET. We still have to carry our own bags and GO OUT of the building for our bags to be placed to a trolly while the porter is guiding the way, he didn’t ever offer to help us with our bags🤦‍♀️ WHY NOT bring the trolly to the lobby or near the check-in counter for easy access for guests, since thẻ porter requires thé guests to carry the bags/luggages themselves.

The minimalist luxurious design. Helpful staff. I stayed three nights. The first night, my room faced the busy boulevard. Although on the 21st floor, I could still hear the traffic. For the two following nights, I paid for an upgrade and got transferred to a room on the 27th floor facing the port. It was quiet and offered a great view. Lots of extra stuff. Spacious rooms.

The ventilation system was a bit too powerful. Although quiet, it was hard to get the temperature right. It was either too cold or I had to temporarily stop it.