The service was really excellent - most efficient and best quality housekeeping I can remember seeing. Facilities were lovely and very stylish with great views - it was a great comfortable room, but also very attractive lobby and public spaces. Kids also loved the climbing structure by the bookstore. Nice to see so much art in the hotel and around it.

The elevator situation is quite bad. There was a line of around 30 people waiting for elevators from the lobby down to the ground floor around checkout time. In general, having to change elevators constantly to get out is a pain. The pool was also so cold it felt like an ice plunge. Did not feel swimmable for the average person.

TAI Urban is a fabulous hotel. The rooms are beautiful, spacious and really well laid out. Taiwanese focussed snacks and drinks are provided free of charge every day including proper team and tea set for Chinese Team making. the breakfasts are substantial and from every cuisine. Really well done. Staff are excellent and the other restaurants in an around the hotel were brilliant - offering every choice you could want

The swimming pool was beautiful but very cold, however this would be Ok in summer. It has a lovely view so worth the chill

Very sleek looking hotel, a bit like a gallery in the public areas and yes the swimming pool will sit nicely on your instagram feed (although there were a lot of "insta girls" having photo sessions!) - the Long Island iced tea is pretty strong at the bar there as well! The room was amazing - very big and spacious, comfy beds, lots of mood lighting options (which you will play with as it makes the room look good) and of course that raised Japanese tea room right by the window over looking the neon city - I felt like I was in Blade Runner. Mix of business and tourist clientele so a smart casual vibe, reminded me very much of the smarter Singapore hotels, all sleek and well operated. Great value for money I was surprised it was this high end for the price I paid.

The lifts are really slow and you have to go the 25th floor and then across the lobby to go down in another lift to the rooms - it wasn't a major inconvenience and the lobby looks fab, just felt a little long after hours of tourist walking! Metro is about ten mins walk away - but I mainly used uber in this city and there was always one about 2 mins away.

First, their view is pretty good. No any obstacle blocks Kaohsiung harbor. You will have impressed with the books on the shelves and a picture made up of some pipes at the 1st floor. There is the concierge hosted by the hotel only. Their lobby is located at 25th floor, which you could have another view on the harbor. With some art deco near the lobby, there are Japanese restaurant, tea, cigar and club lounge at the same floor. The room makes the guests excited since they have Japanese tea room inside the space. You could enjoy the tea time with some special biscuits. No mention of the SPA, swimming pool, bar and library service. Each guest will receive the coupon for the restaurants inside the building, each of them with the high quality like the hotel itself. One special bartending with alcohol-free is called ‘TAI-star Romance’ from BAR BAR, 24th floor, where it is next to the swimming pool. You should stay there with it. That drink contains 3-layer, the top 2 will let you see a beautiful sky at the night.

No

Pure luxury. So much automation you feel like you’re in the future. The infinity pool is unforgettable. It’s like you’re swimming over the city below. I hadn’t brought goggles so splurged so that I could see the city through the water. And it was worth it! The staff are friendly and caring. It’s a very new hotel and it feels well maintained and fresh. It really does feel like a resort and not just a hotel. Great advice from the fella in the Rar Bar about where to go for great Teppanyaki nearby. Handy location with buses and the light tram nearby.

I personally don’t like robots because they replace the human jobs. It’s a cute gimmick but I hope they continue using human staff.

Was a very nice luxury hotel with respective facilities. Giant gym. Very friendly staff. Got stuck there in a Taifun and had to extend the stay, was no problem at all. Would definitely recommend but leave out the breakfast (see below).

Breakfast was very limited and in a quite bland uncomfortable hall - did definitely not match the rest of the hotel. Would just go out for breakfast next time. Also, room service was only available until 22:00h, there should be at least a few 24/7 options.

It is a wonderful hotel, where I received the best service so far this year in more than 15 hotels that I have stayed in 2025. The service is great. The people, no matter which area, are always smiling and willing to offer help. I can't be happier to stay here than in other places.

The only thing I don't like is the price. The price is higher than I expected, but it was still worth it.

This is an excellent hotel. The rooms and facilities are top notch, the staff are friendly and helpful and the location is convenient to the city tram and airport. The rooms are in a modern Japanese style and well set out with plenty or room and light. The restaurants are excellent and we had the best Japanese food I have had outside Japan in a long time. The spa was impressive and reasonably priced.

Nothing. It was all excellent.

Beautiful, luxury space with lovely touches, enormous rooms with comfortable beds and space to relax. The gym was incredibly well supplied and the facilities were beautifully maintained. The staff were really friendly and helpful and we appreciated the extra touches - such as letting us leave our bags there before our check-in and then finding them in our room. They also left some Taiwanese childhood snacks for us to try.

The location is a hotel area surrounded by similar buildings so it doesn’t feel as local as other areas, but it’s well placed to easily get to and from.

Its staff. They really tried to give you all the help that you needed. We were treated extremely well. Its decoration and architect are also very pleasing. We toured its library floor and the ground floor. The cab area is also well open and well attended by the host. You get pampered. The room is very nice with clean lines. The bathroom is also top notch with the latest touch. Very classy. The seating area (Japanese style) near the window is a treat. We had our snacks sitting near the big bay window watching some sun rise and sunset. An experience that is only to this hotel. We are very glad that we have experienced this place. We had been in Han Lai. It was also nice. But this seating area near the window will make us choose Tai Urban over Han Lai.

None.