If you have a late evening arrival or early morning flight, this is definitely the hotel for you. The room was very comfortable, the breakfast buffet exceeded our expectations and the shuttle to the airport seamless (the travel time is less than 10 minutes.) Make sure to reserve a spot on the shuttle when you check in though the bus is very large. From the Taipei Main Station, there is a stop on the Taiwan Taoyuan International Airport MRT called "Airport Hotel" and from there, its a quick walk to the Novotel. Beyond the hotel (in the direction away from Taipei) there is a Taoyuan Metro stop for an Outlet Mall - it's extensive and interesting to walk around if you have extra time.

We arrived around 1:30 well before the 4:00 p.m. check- in time. Because of a construction project in the lobby, there was some confusion among the staff members about where we could wait until our room was ready. Once everything was sorted out, they held our luggage, we went for lunch, and our luggage was in our room when we returned after 4 p.m. It all worked out.

Proximity to the airport was great! The pick-up and drop-off shuttle services were very handy - they arrive and depart promptly on time which is nice. The hotel is a short 5-10 min drive to/from Taipei Taoyuan airport. Staff at the check-in and checkout desks were very courteous, welcoming and professional even late at night and early morning - truly service from the heart! Room was very clean and modern. Bed was super comfy and plenty of complimentary bottled water available. Amenities like toothbrush are not laid out in the bathroom in order to be more environmentally-friendly, but are really available if you ask at reception. The shower gel and shampoo in the shower smell so amazing!

Nothing!

Following instructions that we found on the web, and after our late night flight arrival at the Tapei's Taoyuan airport my husband and I found our way to the free trains attached to the airport. We were apprehensive about navigating to the hotel but we learned that most airport instructions included English. Anytime we had a question, there were booths and airport personnel who graciously assisted us. After the 3 minute train ride, we were dropped off at a stop that was clearly marked Hyatt Regency, We were surprised of the cleanliness and lack of people. We did the breakfast buffet the next day which was amazing. Lots of food and numerous varieties. The staff helped us find a taxi that provided transportation to Keelung Taiwan. Although we didn't speak the same language as the driver, the Hyatt Regency staff had provided him with sufficient hand-written instructions. Tapei and the hotel was a surprising delight!

We loved everything.

The free shuttle service from the airport to the hotel was great! Bit of a walk to the bus stop but only a short 5-10 minute ride to the hotel made the late night landing into Taiwan very manageable with a baby! Late check in was simple and easy. Room was clean where baby could explore the room. We had a room facing the airport so it was nice to see a few planes. It's also right next to the MRT so it was easy to transit to the Taiwan HSR even with luggage and baby. Also had a netflix & youtube option on the TV which was great to entertain baby at times.

Walls are thin and you can hear some planes take off / land so if you're a light sleeper it might be an issue, but we were so tired from transitting it didn't matter much as it didnt wake the baby.

We had an early flight so we liked that we could wake up close to the airport and that the hotel provides a free shuttle bus. The gym, pool, sauna, steam room were a super bonus. We decided to try the dinner buffet too and that was the best meal we had in all of Taiwan, without question. Unfortunately we had to rush through breakfast - luckily we were still pretty full from the dinner! We also loved the fluffy pillows although we found the bed a little hard. We highly recommend this hotel to anyone who has an early flight or late arrival.

The location is convenient for an overnight stay. Facilities are good, but the club on the 9th floor looks more like a canteen than a lounge. We enjoyed dinner at Cantonese restaurant and drinks at the lounge at the hotel lobby. Our suite is comfy, although to get the wc to work its functions, we have to hold the remote instead of being able to press the buttons where they were (attached to the wall). The two remotes for the tv don't work unless after multiple pressing on the same buttons. Breakfast spread looks good but won't say the same for taste. We had the omelette, which is alright, but the mini sausages were "rubbery" ...... the transfer to the airport was on time, overall it's a nice stay... P.S. forgot to ask her name, but the female staff at the lounge who served us was very bubbly and courteous... thanks to her cheerful greetings at the door (while we were heading to the restroom after dinner), we decided to have a few drinks before we called in the night. Thanks to her welcome, we had a nice evening of chat over drinks.

This location cant be beat. There is a train from Taipei that takes you directly to the hotel. You can take that train from the hotel to the airport or can take the airport shuttle. The view of the planes was unique. We didn't get to experience the view during the day but it was a cool concept. The room was clean and very spacious. This hotel was perfect and very convenient for our early morning flight out of Taipei.

The hotel was under construction during our visit so the front desk was hard to find once we got off the train. Once we found it our stay was seamless. Im sure as the construction is completed this wont be an issue.

The shuttle was really useful and is pretty frequent, the sauna, steam room, gym and pool were brilliant for me taking a one day stopover on the London Melbourne journey... excellent choice of cuisines and staff were uniformly courteous helpful and always there if you needed them.

As someone not completely familiar with the airport it took me a while to find the shuttle bus stop, possibly my fault not realising that the bus bay numbers continued round the corner. I'm happy to eat anything but a menu card in the rooms would be a good idea but again not a deal breaker.

Shuttle bus easy to find and efficient. Quick 5 minute drive to hotel. Room overlooked runways and provided entertainment as we watched landings and takeoffs. Plane noise did not affect our sleeping as it was reasonable quiet. Room was large and luxurious.

Unfortunately the food aspect with regards to the dinner buffet was less than satisfactory, probably more our fault in that we didn't realise it was mostly seafood and the dishes that we would eat had run out and the chefs were not prepared to replace them. Stick to Al a Carte menu if you don't like seafood as the room service burger we had earlier in the day was excellent.

The hotel shuttle only comes once an hour during the middle of the day. It came when expected. You should make sure to book your return shuttle at check-in. There is nothing around the hotel so any meals would be purchased there or you can take the shuttle to the airport to get food. The Chinese restaurants last order is 8:30pm. The food was very mediocre and the service a bit lacking. There is a buffet that was TWD 1708 which I find expensive. Not sure if you can get food at the bar. It's a great location if you are only spending the night to leave the next day.

Food options limited