Number one by far were the staff. We have travelled Bangkok, Cambodia and Vietnam for a month . The staff at this hotel were the best! Kudos to them all. The room was spacious and clean, bed was huge and comfortable. The pool is a welcome addition for those very hot days. There was a good variety of food for the included breakfast. You could get drinks all day from the lobby shop.

The location is great in that it is near the bridge and the train station and there are a number of restaurants nearby, as well there is a 7/11 across the street and it is close to the sensational Cinnamon Coffee Shop, you have to visit. Also some massage places handy. But the real-town is about 1-2 kilometers away and that is far in plus 35-40 weather. The only small negative.

Great location, 2 mins walk to Kwai Bridge & Station. Market stalls close by, turning left from hotel there are bars and restaurants close by. 30 mins walk or short taxi rode to night market which is great place for food. Staff very friendly and helpful and room clean. Freshly prepared breakfast which was beautifully presented with garden flowers. Pool was a welcome relief in the heat The only negatives were the WiFi kept dropping and although the rooms were clean, they were a little tired looking. Aircon was also quite loud

Breakfast was average. It was served, in this new hotel, in a very old fashioned way. Although, tea, coffee, orange juice and water were served buffet style, fruit, muesli (which was served in a small bowl with several lovely flowers) and cooked dishes were ordered at table and served by them through a hatch from the kitchen. There was a limited selection. The bed was very big and good and made well. The maids did a great job. The free bikes were good and needed to get into town. The pool was quite good. It cooled down dramatically when the weather changed and the air temperature dropped. This is probably because it didn’t see the sun until mid afternoon and we were there at the Winter Solstice.

The location, though right at the Bridge over the Kwai and surrounding market, was 5 long kilometres away from the town centre. If you didn’t want to cycle, there was a fun, old fashioned motorcycle with a frame open sidecar: a sort of local Tuk tuk which took you into town for 100Bts - $3. But best to arrange a return or take your driver’s phone number if you have a Thai SIM card, as we couldn’t find any waiting for the return journey.

Good AC, Nice big fridge freezer in the room. Plenty of hot water and good shower head Good breakfast and the staff are all so friendly welcoming & helpful

The windows are full length which is brilliant, but some net curtains or blinds would be good for a bit of privacy especially on the lower floors. We had to keep the curtain closed for privacy which isn’t ideal. Also the curtains are not black out. Absolutely no other complaints and we would definitely stay here again

I've stayed at this hotel many times before and over the years the stay has always been an excellent one. From the helpful friendly staff to the spotlessly clean rooms, bathrooms and very comfortable beds. The breakfast is very good and you can have more if you want it at no extra cost. Swimming pool is lovely and clean. Location near to the Bridge over the River Kwai excellent. I would recommend this hotel every time.

If there are three small things that are not always first class it is the the TV system which does not cater for English speakers despite changes, the internet can sometimes be intermittent and the showers with hot water can be a little difficult to set.

Kanchanaburi CIty Hotel is a not a resort type of hotel but a hotel with a great sense of community feel, like a YMCA hotel. The decoration of our room (Japanese-style Triple room) was simple but sufficient and comfy. The facility was very clean. Staffs were very friendly and helpful. The hotel is just less than 5 minutes walk from the famous River Khwae Bridge, and about 5-10 minutes car ride to multiple local museums. It has a bulletin board in their common room (behind the lobby) posted with lots of information and directions on how to get to nearby tourist spots by different means of transportation. The hotel could also lend (not rent) their guests bicycles to ride around town. Our stay at the hotel also included breakfast which served both western style (cereal, toasts, french toasts, Museli, scrambled eggs, pan-fried) and Asian style (congee with mushroom and chicken, fried rice) dishes. It was not buffet style but still an all-you-can-eat as guests were allowed to order multiple dishes from their menu so our stomachs were also fulled before we started the day. The food served at the hotel's restaurant were sourced from local farms and were always beautifully decorated with edible flowers and delicious! This is a hotel which support locals and promotes self sustainability and I'd definitely recommend this place to our friends.

The hotel is located in a more quiet neighborhood near the historic bridge over the Khwae river and the supermarket is just across the street. The room was spacious and clean. The a-la-carte breakfast was delicious. I had a scooter during my stay and found this hotel the perfect value for money.

The reception staff is lovely and smiling, but I wish their English fluency would be slightly better to accommodate better communication.

Excellent location with a modern, clean, and spacious facility/room. Great value for money and the staff were lovely and always helpful (and understood English well). Very convenient and breakfast was also very nice.

Like many thai hotels in winter, the pool is a bit chilly (but a good way to cool down). Location excellent for the bridge and river, plus lots of local restaurants, but a small trip to get into centre of town (which doesn't really offer a lot more anyway).

Superior double room Really clean and nice hotel averall. Room is good size and aircon works great. That goes for the shower also. Exceptional service at the breakfast. All the staff is really nice. So many places to visit in the area and they have information on all. Next time, and I know there will be a next time, I'll go here!

Nothing about the hotel but the surrounding area have so many restaurants closed. The closest are still going strong so dont miss on that.

A very adequate place to stay just a 3 minute walk from the bridge train station (the one AFTER the main stop if coming from Bangkok). Good places to eat and get massage nearby and free bikes to use. The pool is fine and long enough to swim laps if that’s your thing. Staff pleasant. I had to book the family room as only one available and it was large and clean and had a microwave, fridge and collection of plates a do utensils. There’s nothing remarkable about the property but it is a solid choice if you want to stay near the famous bridge or have to catch one of the first trains going either direction.

It was all fine