The property is superb and located in a relatively quiet part of Phuket. The proximity to smaller restaurants, bars and beach shacks makes it ideal for family stays. We loved the breakfast and the variety of choices being offered. Please note, there is no room service, and restaurant has fixed timings. However, the 7/11 across the street is open 24/7 and can provide you some snack options. All the restaurants surrounding the hotel had great food, the Thai curry is a must try! Pools, rooms and the surrounding area was extremely well maintained and clean, not a single lizard or insect in sight! Overall we would definitely come again!

While checking into the hotel we were informed that we needed to pay a deposit of 3k TBH cash (more if using credit card). This really skewed our calculation of foreign currency as we were travelling from India and didn't have unlimited TBH. We didn't find even a small mention of this compulsory deposit on booking.com, nor was it mentioned in our communication with the hotel staff prior to arriving. Please make this change in the terms and conditions for your foreign travellers as it can really cause problems!

The location of the hotel is great, right on the beach and next to shops, restaurants and fruits stands. I also enjoyed the hotel facilities- the pool, the massage places and the restaurants. The hotel provided also sun beds and towels. The hotel staff was very friendly and helpful. The breakfast was tasty and variate, including fresh local fruits. In the restaurant, there were organized festive and thematic dinners, with entertainment and good food. Our room was spacious and clean, with view to the pool and tropical garden, with good isolation from outside noise. Overall, the hotel is good value for money.

The air conditioning in the room was centrally set on very cold temperature and could not be modified from inside the room. To ensure a pleasant temperature, it was needed sometime to open the windows to get some hot air. The WI-FI had some downtime in the peak hours when many users were connected.

The hotel staff were excellent and well prepared for our visit. Our room was very good, clean and comfortable. Unfortunately, we were only there for a night. The hotel is in a very good location with restaurants across the road and the beach on the doorstep literally. I’d recommend the hotel as a good place to stay.

No lift to upper floors so if your lugagge is heavy or you have multiple pieces it’s a small piece of hard work to get it to your room.

Good room, quiet (block 4 with its own huge pool). Nice beds, big fridge, good water pressure, Smart TV, great wifi. Impressed with Best Western brand, my expectations were surpassed. Library at reception, pool tables, very good meals at restaurant and in house massages (we didn't try them they were fairly busy so I assume these were also of good quality). Real value for money on the beach

Nothing much. Beach wasn't the cleanest and though not the hotels' responsibility it would be beneficial to atleast clean the stretch in front (we found broken beer bottles).

The hotel exceeded all expectations. It was spotless, the beds were more comfortable than ours at home and we had an amazing time. I can’t believe how good it was for the price.

I have no idea what chemicals they use in the pool but it turned everything orange (including our daughter’s blonde hair) and it made the kids legs really sore.

Nice accommodation on the beach, picked due to location. Rooms were large and grounds were tidy.

Had to pay 100 euro deposit on check in which was strange, not as friendly as other places in Thailand.

The seaside restaurant

Evening buffet very poor, themed evenings ridiculous no Thai green curry or Tom yam soup on Thai nights, bbq night had kebabs cooked in kitchen no bbq to speak of. They Put instructions not to reserve sun loungers before 9.30 but did not enforce it making it virtually impossible to find a lounger by 9.15

The breakfast was excellent with large variety. The two big pools were also great. It was nice to be able to walk on the beach which is with nice fine sand.

The sea water was not very clear, at least during our stay.

Breakfast, staff, massages on the beach, the pool and access to the beach, perfect. Cooking classes were amazing, very easy to follow and very tasty love... love... loved the food!!! We had a issue with our room but the staff were very accommodating and addressed the issue immediately by providing another room, and upgrading both our room and the persons who were travelling with us. Very grateful.

Restaurant or food service during the day... inaccessible, unable to order from the pool bar, no visible menu or service during the day.. could be better.

Lovely rooms, two large and excellent pools, plus a little one for the kids. Breakfast was great. Amazing massage. Staff were fantastic, typical Thai hospitality which was lovely. It was wonderful to be back in Thailand after so long, especially with Covid in between, and this place did not disappoint. There are a few really nice restaurants very nearby, shout out to the Siam Mumbai and one next door which had bungalows and a pool which I think was called La Maison or something like that. Also, Beer Garden was good and the owners very friendly. Bangtao was quiet, being the off season and travel just having opened fully, but there were a few people about. To be noted, this hotel doesn't have beds actually on the beach as the tide gets really high at this part, but it has beds on a raised banking right next to the beach. Overall a great hotel and we enjoyed our stay very much.

Nothing really, I would just say that the steps down to the beach are not for the faint hearted, but if need be you can walk round the road to a more accessible beach access.