The hotel offers stunning scenery with breathtaking views, creating a luxurious and tranquil atmosphere. It’s a peaceful resort, perfect for relaxation, with an incredible breakfast to start the day. The location, views, and overall comfort truly stand out, making it an exceptional experience.

The lunch menu at the restaurant was somewhat limited, with few options to choose from. However, after two days, the staff was accommodating and allowed us to order dishes that weren’t on the menu. There were a few communication issues with the staff, but these were quickly resolved with management’s assistance. Overall, there’s little to complain about—it was a great stay.

Amazing hotel, large and very nice rooms. Food was amazing, especially the Italian restaurant. Must have been the best Italian food we ever had outside of Italy. Staff was great, very friendly and personal. The beach is quite some steps down the cliff, but worth it very much (transfer available as well). The beach is great, sand, the colors and the waves are amazing! Very nice initiative of the hotel to clean the beach weekly with guests invited.

Villa with pool was so amazing and beautiful. Staff was so kind and in help 24hrs and room service was in time, But please keep in mind that phuket is like a forest you might see bugs such lizards (geckos) or mosquitoes so don’t be shocked, you can let the crew to spray out the room before you come. Special thanks to Syn for her kindness, help and efforts. Breakfast was nice.

Don’t hesitate just book this hotel! I was a bit sceptical when booking it as some of the reviews were negative, but after spending 4 days here this place is a solid 10! The grounds of the resort are beautiful and well kept, every single member of the staff is amazing and friendly, the room is modern, beautiful and super clean - we let our 1 year old baby crawl around it was so clean! The breakfast buffet is very versatile suitable to both Asian and European palates. The resort is super kid friendly, the kids club is clean and well equipped, gym is also great. Room service was fast and tasty. Regarding some of the negative comments - yes there are a few tiles missing from the pool and there are loud frogs giving a concert at night, but that just adds to the jungle charm of this place. Wish we stayed longer!

Nothing

It is indeed a very nice hotel. The location was remote and the surroundings were silent. Rooms were spacious and clean, water was supplied daily and free of charge. What I liked most of all was the beach with very few people and breakfast with so many choices, it was hard to decide what to eat every morning.

It is not something that I disliked, but rather to keep in mind. The hotel is on quite a steep hill, meaning you either have to climb a lot or call a car to take you to the room. The cars are not electric, so there is some noise due to this. As the hotel is in a quiet place, it is also slightly away from the city or Bangla road if you want to visit (around 30-40 min by taxi). In a small town outside the hotel there are only a few cafes to have decent dinner, so if you are staying longer, that might be an issue.

The family room and its location to the pool and the kids club were amazing. The breakfast was stunning. The direct access to naithon beach and its surrounding was very nice too.

Room service food was not good and the fact that they put 2 free coffee capsules with a note and more in the drawer without a note and you only discover that they are not free when you're asked to pay for them in the check out bill. They dont even mention it directly as they do with the "sprite" for example nor they put you a reciept the next day of using it like they do with other stuff from the mini bar. Very not 5 star hotel act.

From arrival to departure it was all amazing definitely will come back and stay . This property is so underrated. From the room to the breakfast buffet to the car service to the adult pool and bar happy hour ( buy 1 get 1 free drinks ). All the ppl are so pleasant and helpful ! But that breakfast buffet and the juice bar omg . The scenery makes you feel so at peace and happy . This is as definitely a great way to start off my week. Not to mention they decorated my bed and sent me a desert and candles

The only downfall is it 45- 1 hour of many attractions but still a vibe . I grabbed a bolt and still toured the city .

Nai Thon beach is a great beach in the north of Phuket. The village has several good and relatively cheap local restaurants, a market, lots of friendly fruit and seafood vendors, lots of shade on the beach and the locals are very friendly. The hotel itself is beautiful, the ocean view rooms are irresistible. The terrace from which you watch the waves will remain in our memory. The hotel staff is also friendly. The infinity pool was amazing.

Well, not much, but I have to admit that the food in the main restaurant could be improved.

Everything was amazing. Both pool areas were great and the food/drinks were delicious. The buffet breakfast was the best we've ever had with a multitude of different options. Room was very comfortable, clean and quiet. Staff were very friendly and helpful. Prices were what you would typically expect for a resort of this quality with no surprises. The surrounding area was peaceful while still having a few different options for food/drinks. Locals were much less pushy than in other touristy areas (eg. Patong).

The resort has a sustainability certification which is great but they still use single use packaging for room service and at some of the bars which was disappointing.

Pullman Arcadia Phuket is a slice of paradise that exceeded all our expectations! The hotel’s stunning landscaping and beautifully maintained gardens create a serene and picturesque atmosphere that feels like a tropical haven. The pools are equally spectacular, perfectly positioned to offer breathtaking views that make relaxation effortless. While the amenities and views are truly remarkable, it was the incredible hospitality that made our stay unforgettable. Though I don’t remember the names of the staff, each team member was exceptionally friendly, attentive, and supportive, always going out of their way to ensure our comfort and satisfaction. From the lush surroundings to the impeccable service, every detail of our experience was thoughtfully curated. Pullman Arcadia Phuket is a destination I would wholeheartedly recommend to anyone looking for a perfect blend of luxury and tranquility.