Professional staff location, Facilities, all inclusive and land of legend access. Great food

Last time i booked thos hotel on 2016 and rooms was already old and dated and nothing is changed. Rooms are for 3 stars hotel at best even showers were rusty and fan is not working. Towels are motels grade, really old i went and bought towels the next day. This hotel have best location for me, unfortunately, it needs rooms modernization. If i didn't try other rixos hotels and this is my first experience, i won't go for rixos hotles again . Rooms needs modernization

Niloofar & Saygin are extremely helpful, they will be one of the reasons for us to come back The experience overall was great I highly recommend it

We are a group of four families. The staff was extremely nice, the service is excellent, it worth the value of paying. All inclusive with many pampering things to do. They even extended 2 out of four rooms till 6:00 pm because our flight was late at night.

We had an incident when we were paying cash for the four rooms we booked, and an amount of usd 600 went missing. We spent all our vacation having meetings with managers with no results. Cameras on reception are none sense. No real time camera to prove what happened. Even though I told them who took the money, they just denied it and even denied that a person in black costume existed when I spoke with managers later. I am saying this to be careful when paying cash. Don't handle them the cash before double checking that the amount paid is right or better pay by credit card.

The hotel is really amazing. They have 4 bars (apart from the main restaurant) where u can order any drinks you want. Also, I like that on the beach u can order drinks and food through a QR code and the personnel will deliver it to u within a few mins. The personnel were amazing and very helpful, they were greeting us every time and offered help. We stayed 6 nights there and the hotel gave us an opportunity to have dinner in one of the a la carte restaurants for free!! So we could enjoy 1 free dinner :) It was an amazing surprise!

1. The housekeeping wasn't great. They were replenishing the mini bar and providing water and snack, BUT they didn't take trash from trash bins. We were telling them and only after our reminder the trash was out. Also, no one changed bed sheets and bathrobes in 1 week. 2. Be careful - there is an elevator from the hotel to the beach and everyone can use it (not only guests). There were some queues sometimes and few time elevator was broken. I mean - its okay and the bed is AMAZING, its worth waiting a little bit and walking 5-10 mins, but be informed.

It was a great vacation with great assistance during the staying. The hotel created a WhatsApp group to make it easier to communicate. This was very helpful.

Lovely hotel Food was great Huge selection of dishes Very friendly staff All in resort.

Our suite. Needed maintenance Electric switch’s some work some don’t , bedside lamps one working one not. Wardrobe lights stay on permanently. Not one ceiling light only lamps in the suite Very poor lighting in the room. Dressing table chair Joints pulling apart. Bathroom Shower in bath. Not easy trying to get into the bath Very high sides. Only one basin Water trickles out the tap. No face cloths. If I was charged their full price for this room we would not have been happy Big room but not a suite.

We have a great time in Rixos Downtown. Very helpful and nice staff, thanks for our assistant Anastasia. Definitely we will come back.

Nothing

Very good common spaces open air, good swimming pool, good common areas in the garden, nice bars and restaurants. The food at buffet was really good, always with a big choice. The hotel has a great view, if choosing sea view rooms, and in 5-10 mins you can reach the private beach thru a lift and a little walk. Service is good, also in the private beach. Wi fi is working great, meeting service and service in the spa and hammam are good. I suggest to choose the all inclusive rate.

The hotel is not new, you can see it in some details such as furniture in the rooms. If you want a room of 5 stars level, you have to choose room of higher category and price, because the standard rooms are quite simple. Room service was working poorly: they did not pick up phone, they forgot sometimes to clean up the room in the afternoon or to leave coffee and tea (during the second cleaning of the day), they delivered us coffee in the room only after calling 3-4 times...and it's not 5 stars service, unfortunately.

I thoroughly enjoyed my time at Rixos Hotel as the overall experience surpassed my expectations. The staff members were incredibly kind, friendly, and always ready to assist. I am particularly grateful to Bella Hiasat and, in particular, Anastasia Shaydulina for their exceptional hospitality and attentiveness. Their initiative to establish a WhatsApp group greatly facilitated communication and ensured that my requirements were met promptly. Thanks to their efforts, my stay at the hotel became even more memorable.

The cleanliness of the lobby’s toilet fell short of expectations. I would like to suggest that you prioritize the cleanliness of the lobby toilet to meet the desired standards.

I had a wonderful time during my stay at Rixos Downtown. What stood out to me the most was the incredible view of the city from my room. Waking up to such a breathtaking sight every morning was truly a treat. The hotel's convenient location also made it easy for me to explore the city and visit all the attractions. The staff were exceptionally friendly and helpful, ensuring that I felt welcome from the moment I arrived. I had the pleasure of meeting Anastasia, one of the hotel employees, who treated me with utmost respect and was always ready to assist me whenever I needed. Additionally, Miss Bella, whom we encountered at the restaurant, made sure to check if we had any issues during our stay at the hotel. The room itself was spacious, clean, and comfortable, and I particularly appreciated the thoughtful details such as the complimentary toiletries, daily housekeeping service, and the delightful towel decorations that changed every day. Furthermore, the hotel went above and beyond by decorating our kids' room for my daughter's birthday, making her day truly unique and special.

The internet connection was very bad