The hotel was clean and quite comfortable, but the main part of me writing this review is due to the exceptional customer service I received from the staff. Everyone was very good but I have to give a special commendation to Mr Burak & Mr Ozgur and the gentleman in the restaurant that was attending to breakfast. These 3 gentlemen are the epitome of customer service and how guests should be treated. They went above and beyond on every occasion possible. The hospitality industry is not easy and I travel a lot and stay in many hotels. I can honestly say I received some of the best service from these to Gentlemen that I ever have. I will be back in Istanbul at some-point and there are many hotel choices locally, some that may even have higher ratings online but the service I received from all the staff here but particularly these 3 gentlemen, will make me come back to this hotel. I hope the management do take note and recognise this as they are a huge asset to your business. These are the type of people that should be first in line when it comes to promotions or delivering training and development to others.

A big thank you to Mr. Bayram Birnican for everything! Because he is a great person with his customers. I had a problem with a cleaning man who stole from my room but Mr. Bayram was there for a solution. But despite this small incident Mr. Bayram was great! I also thank Suleyman very much for his kindness and his really great service! In the evening at the hotel everything was smooth thanks to him and Kazim I also thank Aylin Kazim and Ozgur very professional and very invested in their work! Thank you to the security team who were also great. Thank you to the whole team! I would come back with pleasure to this hotel ! Sonia ❤️

The cleaning man who entered my room WITHOUT authorization and he stole but Mr. Bayram took care of it and I thank him for his investment and his professionalism

room was prepared for 3 persons prior to our arrival.

The lighting on the floors which were not occupied were not on. It showed that not all the floors were in use.

The days we spent at Sürmeli Hotel were very enjoyable and very nice. All Hotel staff, and Mr. Özgür helped us a lot with their very kind and helpful behavior. Thank you very much. My family and I are planning to visit this hotel again because it is clean, comfortable and convenient. Thank you Sürmeli hotel.

It is in the perfect location, restaurants and malls near by. There is also a taxi stop across the road so easy to get taxi when need be. The hotel was very clean and the staff were also friendly. We also enjoyed the hammam and sauna which were both free to use. I would definitely stay there again on my next trip to Istanbul.

Great hotell, receptionnist Suleyman (Big Galatasaray fan) was really fantastic in helping in whatever service you will need. Definitely will come back

The location of this hotel was extremely central in Istanbul making it easy for us to reach all the tourist destinations and restaurants. room was good and fitted what we need for our short stay before flying to Bodrum. hotel has a nice spa area and an ok gym for what you need. The hotel also has a nice terraced pool area and bar.

could have been a little bit cleaner.

Everything was very good, the staff is very friendly, the room is clean and a good size. WF is very good. The location was very convenient for me

It was in a good location and have a friendly stuffs specially Mr.Burak

The location

The furniture in the room were very old. The toilet was smelling.